1473 Complaint Handling Jobs - Page 38

As a Field Service Engineer, you will be responsible for the installation, maintenance, and troubleshooting of telecom, CCTV, and office automation equipment. You will provide technical support at client locations and ensure smooth functioning of all installed systems. Responsibilities: Install and configure telecom, CCTV, and automation devices Perform routine maintenance and service visits at client sites Troubleshoot and resolve technical issues efficiently Maintain service records and provide timely reports Coordinate with internal teams for escalated support Ensure customer satisfaction through timely and professional service Desired Candidate Profile: Education: ITI / Diploma in Electrical or Electronics & Communication Experience: Minimum 1 year in field service or technical support Location: Candidate must be based in Hyderabad Hands-on experience in installation and maintenance preferred Ability to work independently and handle customer interactions Required Skills: Installation & Maintenance Troubleshooting & Repair Communication Skills Adaptability Problem-Solving Technical Support Industry: Telecom | Office Automation | CCTV Compensation: Additional Benefits: Insurance, Travel Allowance, Incentives (based on performance)

Roles and Responsibilities Provide technical expertise on service operations management, focusing on customer satisfaction and complaint handling. Develop and implement effective service strategies to improve operational efficiency and reduce costs. Collaborate with cross-functional teams to resolve complex issues related to automobile services. Analyze data to identify trends and areas for improvement in service operations, making recommendations for process enhancements. Ensure compliance with industry standards and regulations regarding service quality, safety, and environmental sustainability.

1. Maintain the QMS documents on the lines of ISO 13485 and GMP 2. Responsible for control of all levels of documents & their history in accordance with EU MDR 3. Coach and Guide the team to support company goals by : Identifying factors that are critical to prospective and retrospective stability studies Participate in the new product registration/ life-cycle management discussions to provide inputs on the procedure for analysis, mainly validations

Responsibilities Order Management (Improving the Customer experience) Supervises and manages the customer service department and serves as liaison between the customer, PL, Logistic and WH to fulfil orders and ensure customer satisfaction with products and service. Responsible for constantly providing high levels of service to customers Ensuring FTS, priority list and tailing orders are checked and attended every day Supervising the Order management for the Key customers. OTIF Reduction of OTIF failure due to delivery blocks and order amendment to 5% Monitoring the correct process of amendment is followed where there is genuine request from the customer. No manual intervention to the orders should be made for any changes in order due to Coats internal reasons. (MDM, Qty check done) Supervising the hygiene trackers Escalation handling: Handling escalations from customers on any delay or order co-ordination. Assistance to resolve service problems by acting as a bridge between customer and management to clarify customer`s complaint, determine the cause of the problem and solve the problem Monitoring the complaint tracker and ensuring end to end closure Providing insights to the internal teams to improve our internal services to improve overall customer satisfaction Supervising and ensuring the complaints are getting resolved and take feedback from customer. Team management - Shrinkage, attrition, work reallocation, training, coaching, mentoring agents & performance management Training and development of team members for consistency with the expectation of exceeding customers expectations every time. Formalizes processes and procedures to ensure total customer satisfaction is met. Works proactively to promote teamwork. Manages jobs efficiently from start to finish including administrative duties. Maintain and conduct cadence with Sales team on order related updates. Be the communication point to internal teams on any process and procedures.

Role & responsibilities 1.Customer Service and Communication: 2.Product Delivery and Coordination: 3.Complaint Resolution and Repair Management: 4.Administrative and Documentation: Key Skills Good Communication Skill Custromer Handling Skills Languages - Telugu, English & Hindi is mandatory Job Locations 1.Miyapur 2.Jubilee Hills 3.Kondapur 4.LB Nagar 5.Kokapet Contact : siva.jujjavarapu@croma.com motupalli.sai@croma.com Regards, Siva Jujjavarapu Cluster HRBP - Hyderabad Croma- Tata Enterprise

Role & responsibilities 1.Customer Service and Communication: 2.Product Delivery and Coordination: 3.Complaint Resolution and Repair Management: 4.Administrative and Documentation: Key Skills Good Communication Skill Custromer Handling Skills Languages - Telugu, English & Hindi is mandatory Job Locations 1.Miyapur 2.Jubilee Hills 3.Kondapur 4.LB Nagar 5.Kokapet Contact : siva.jujjavarapu@croma.com motupalli.sai@croma.com Regards, Siva Jujjavarapu Cluster HRBP - Hyderabad Croma- Tata Enterprise

Role & responsibilities 1.Customer Service and Communication: 2.Product Delivery and Coordination: 3.Complaint Resolution and Repair Management: 4.Administrative and Documentation: Key Skills Good Communication Skill Custromer Handling Skills Languages - Telugu, English & Hindi is mandatory Job Locations 1.Miyapur 2.Jubilee Hills 3.Kondapur 4.LB Nagar 5.Kokapet Contact : siva.jujjavarapu@croma.com motupalli.sai@croma.com Regards, Siva Jujjavarapu Cluster HRBP - Hyderabad Croma- Tata Enterprise

Role & responsibilities 1.Customer Service and Communication: 2.Product Delivery and Coordination: 3.Complaint Resolution and Repair Management: 4.Administrative and Documentation: Key Skills Good Communication Skill Custromer Handling Skills Languages - Telugu, English & Hindi is mandatory Job Locations 1.Miyapur 2.Jubilee Hills 3.Kondapur 4.LB Nagar 5.Kokapet Contact : siva.jujjavarapu@croma.com motupalli.sai@croma.com Regards, Siva Jujjavarapu Cluster HRBP - Hyderabad Croma- Tata Enterprise

Role & responsibilities 1.Customer Service and Communication: 2.Product Delivery and Coordination: 3.Complaint Resolution and Repair Management: 4.Administrative and Documentation: Key Skills Good Communication Skill Custromer Handling Skills Languages - Telugu, English & Hindi is mandatory Job Locations 1.Miyapur 2.Jubilee Hills 3.Kondapur 4.LB Nagar 5.Kokapet Contact : siva.jujjavarapu@croma.com motupalli.sai@croma.com Regards, Siva Jujjavarapu Cluster HRBP - Hyderabad Croma- Tata Enterprise

Role & responsibilities 1.Customer Service and Communication: 2.Product Delivery and Coordination: 3.Complaint Resolution and Repair Management: 4.Administrative and Documentation: Key Skills Good Communication Skill Custromer Handling Skills Languages - Telugu, English & Hindi is mandatory Job Locations 1.Miyapur 2.Jubilee Hills 3.Kondapur 4.LB Nagar 5.Kokapet Contact : siva.jujjavarapu@croma.com motupalli.sai@croma.com Regards, Siva Jujjavarapu Cluster HRBP - Hyderabad Croma- Tata Enterprise

Role & responsibilities 1.Customer Service and Communication: 2.Product Delivery and Coordination: 3.Complaint Resolution and Repair Management: 4.Administrative and Documentation: Key Skills Good Communication Skill Custromer Handling Skills Languages - Telugu, English & Hindi is mandatory Job Locations 1.Miyapur 2.Jubilee Hills 3.Kondapur 4.LB Nagar 5.Kokapet Contact : siva.jujjavarapu@croma.com motupalli.sai@croma.com Regards, Siva Jujjavarapu Cluster HRBP - Hyderabad Croma- Tata Enterprise

Role & responsibilities 1.Customer Service and Communication: 2.Product Delivery and Coordination: 3.Complaint Resolution and Repair Management: 4.Administrative and Documentation: Key Skills Good Communication Skill Custromer Handling Skills Languages - Telugu, English & Hindi is mandatory Job Locations 1.Miyapur 2.Jubilee Hills 3.Kondapur 4.LB Nagar 5.Kokapet Contact : siva.jujjavarapu@croma.com motupalli.sai@croma.com Regards, Siva Jujjavarapu Cluster HRBP - Hyderabad Croma- Tata Enterprise

Role & responsibilities 1.Customer Service and Communication: 2.Product Delivery and Coordination: 3.Complaint Resolution and Repair Management: 4.Administrative and Documentation: Key Skills Good Communication Skill Custromer Handling Skills Languages - Telugu, English & Hindi is mandatory Job Locations 1.Miyapur 2.Jubilee Hills 3.Kondapur 4.LB Nagar 5.Kokapet Contact : siva.jujjavarapu@croma.com motupalli.sai@croma.com Regards, Siva Jujjavarapu Cluster HRBP - Hyderabad Croma- Tata Enterprise

Role & responsibilities 1.Customer Service and Communication: 2.Product Delivery and Coordination: 3.Complaint Resolution and Repair Management: 4.Administrative and Documentation: Key Skills Good Communication Skill Custromer Handling Skills Languages - Telugu, English & Hindi is mandatory Job Locations 1.Miyapur 2.Jubilee Hills 3.Kondapur 4.LB Nagar 5.Kokapet Contact : siva.jujjavarapu@croma.com motupalli.sai@croma.com Regards, Siva Jujjavarapu Cluster HRBP - Hyderabad Croma- Tata Enterprise

Role & responsibilities 1.Customer Service and Communication: 2.Product Delivery and Coordination: 3.Complaint Resolution and Repair Management: 4.Administrative and Documentation: Key Skills Good Communication Skill Custromer Handling Skills Languages - Telugu, English & Hindi is mandatory Job Locations 1.Boduppal 2.Ramanthapur 3.Nizampet 4.Vanasthalipuram Contact : mithra.m@croma.com Regards, Mithra M Cluster HRBP - Hyderabad Croma- Tata Enterprise

Role & responsibilities 1.Customer Service and Communication: 2.Product Delivery and Coordination: 3.Complaint Resolution and Repair Management: 4.Administrative and Documentation: Key Skills Good Communication Skill Custromer Handling Skills Languages - Telugu, English & Hindi is mandatory Job Locations 1.Boduppal 2.Ramanthapur 3.Nizampet 4.Vanasthalipuram Contact : mithra.m@croma.com Regards, Mithra M Cluster HRBP - Hyderabad Croma- Tata Enterprise

Role & responsibilities 1.Customer Service and Communication: 2.Product Delivery and Coordination: 3.Complaint Resolution and Repair Management: 4.Administrative and Documentation: Key Skills Good Communication Skill Custromer Handling Skills Languages - Telugu, English & Hindi is mandatory Job Locations 1.Boduppal 2.Ramanthapur 3.Nizampet 4.Vanasthalipuram Contact : mithra.m@croma.com Regards, Mithra M Cluster HRBP - Hyderabad Croma- Tata Enterprise

Role & responsibilities 1.Customer Service and Communication: 2.Product Delivery and Coordination: 3.Complaint Resolution and Repair Management: 4.Administrative and Documentation: Key Skills Good Communication Skill Custromer Handling Skills Languages - Telugu, English & Hindi is mandatory Job Locations 1.Boduppal 2.Ramanthapur 3.Nizampet 4.Vanasthalipuram Contact : mithra.m@croma.com Regards, Mithra M Cluster HRBP - Hyderabad Croma- Tata Enterprise

Role & responsibilities 1.Customer Service and Communication: 2.Product Delivery and Coordination: 3.Complaint Resolution and Repair Management: 4.Administrative and Documentation: Key Skills Good Communication Skill Custromer Handling Skills Languages - Telugu, English & Hindi is mandatory Job Locations 1.Boduppal 2.Ramanthapur 3.Nizampet 4.Vanasthalipuram Contact : mithra.m@croma.com Regards, Mithra M Cluster HRBP - Hyderabad Croma- Tata Enterprise

Role & responsibilities 1.Customer Service and Communication: 2.Product Delivery and Coordination: 3.Complaint Resolution and Repair Management: 4.Administrative and Documentation: Key Skills Good Communication Skill Custromer Handling Skills Languages - Telugu, English & Hindi is mandatory Job Locations 1.Boduppal 2.Ramanthapur 3.Nizampet 4.Vanasthalipuram Contact : mithra.m@croma.com Regards, Mithra M Cluster HRBP - Hyderabad Croma- Tata Enterprise

Role & responsibilities 1.Customer Service and Communication: 2.Product Delivery and Coordination: 3.Complaint Resolution and Repair Management: 4.Administrative and Documentation: Key Skills Good Communication Skill Custromer Handling Skills Languages - Telugu, English & Hindi is mandatory Job Locations 1.Boduppal 2.Ramanthapur 3.Nizampet 4.Vanasthalipuram Contact : mithra.m@croma.com Regards, Mithra M Cluster HRBP - Hyderabad Croma- Tata Enterprise

Role & responsibilities 1.Customer Service and Communication: 2.Product Delivery and Coordination: 3.Complaint Resolution and Repair Management: 4.Administrative and Documentation: Key Skills Good Communication Skill Custromer Handling Skills Languages - Telugu, English & Hindi is mandatory Job Locations 1.Boduppal 2.Ramanthapur 3.Nizampet 4.Vanasthalipuram Contact : mithra.m@croma.com Regards, Mithra M Cluster HRBP - Hyderabad Croma- Tata Enterprise

Role & responsibilities 1.Customer Service and Communication: 2.Product Delivery and Coordination: 3.Complaint Resolution and Repair Management: 4.Administrative and Documentation: Key Skills Good Communication Skill Custromer Handling Skills Languages - Telugu, English & Hindi is mandatory Job Locations 1.Boduppal 2.Ramanthapur 3.Nizampet 4.Vanasthalipuram Contact : mithra.m@croma.com Regards, Mithra M Cluster HRBP - Hyderabad Croma- Tata Enterprise

Role & responsibilities 1.Customer Service and Communication: 2.Product Delivery and Coordination: 3.Complaint Resolution and Repair Management: 4.Administrative and Documentation: Key Skills Good Communication Skill Custromer Handling Skills Languages - Telugu, English & Hindi is mandatory Job Locations 1.Miyapur 2.Jubilee Hills 3.Kondapur 4.LB Nagar 5.Kokapet Contact : siva.jujjavarapu@croma.com motupalli.sai@croma.com Regards, Siva Jujjavarapu Cluster HRBP - Hyderabad Croma- Tata Enterprise

Role & responsibilities 1.Customer Service and Communication: 2.Product Delivery and Coordination: 3.Complaint Resolution and Repair Management: 4.Administrative and Documentation: Key Skills Good Communication Skill Custromer Handling Skills Languages - Telugu, English & Hindi is mandatory Job Locations 1.Miyapur 2.Jubilee Hills 3.Kondapur 4.LB Nagar 5.Kokapet Contact : siva.jujjavarapu@croma.com motupalli.sai@croma.com Regards, Siva Jujjavarapu Cluster HRBP - Hyderabad Croma- Tata Enterprise