Elapp Power pvt Ltd

You will be responsible for responding promptly to any online or telephone queries in a calm and friendly manner. You will need to reply to all enquiry emails that come through Marketing Websites. Additionally, you will be preparing and following up on any sales quotations made for clients, negotiating terms at a cost best suited for them. Ensuring customer satisfaction by accurately and timely processing orders will also be a part of your responsibilities. Your role will involve coordinating between various departments to provide the most suitable service to clients based on their needs, costs, and time restraints. This includes contacting the technical department to address any product or technical queries, forwarding purchase orders to the accounts department, coordinating with them for preparing PI/Invoices, and liaising with the logistics/dispatch department to obtain and update dispatch details. You will be required to prepare a tracker of all enquiries and other reports as per the instructions of the sales manager, submitting them on time. Moreover, you will need to coordinate with clients to resolve any problems they may have and occasionally handle complex issues regarding complaints about sold products. This is a full-time position with a fixed shift schedule. The job location is on the 4th floor, Kolkata - 700001, West Bengal. Reliable commuting or planning to relocate before starting work is necessary. The minimum educational requirement is Higher Secondary (12th Pass), and at least 1 year of total work experience is required. Proficiency in English is also a must for this role.,