2123 Complaint Handling Jobs - Page 34

About The Role "¢ Customer Service Officers to address requests/complaints received from clients for all for Retail Asset Products (EgHome loan / LAP/Personal Loan). "¢Address all Service Request /Complaints and ensure all requests/complaints are closed within TAT "¢Digital Adoption for all Retail Asset Clients "¢Achieve Cross sell Targets set as per KRA"™s "¢Quality of Service Request and Resolution as given to customers. Job requirements "¢Some experience in Customer Service would be an added advantage "¢Believes in team work "¢Taking ownership of customer issues and taking them to end to end resolution "¢Apply best practices and focus on areas of improvement "¢Focused towards achievement ...

Responsibilities: * Manage customer queries via Whatsapp business. * Maintain high NPS through effective issue resolution * Ensure timely query resolution within SLA * Handle complaints professionally with empathy

Our Backstory Reach is a global SaaS platform powering the next generation of network-based services. Companies use our end-to-end platform to launch, operate, and scale innovative wireless, broadband, and IoT services in record time The position we have: Associate Customer Success Representative for a full-service, next generation Customer Care team that specializes in world-class experiences for agents and customers. A Day in the Life: Assisting our awesome customers via phone calls, emails, texts and Live Chat. Its important to add a personal, human touch to each interaction. Were a Customer Care team that genuinely cares about people. Multi-tasking to deliver amazing customer care across...

HELLO, JOBSEEKERS! Greetings from Shining Stars. Inviting applications for Customer Care Executive Profile for one of the BPO at Lucknow Location. Profile - Domestic Process/International Shifts- Day Shifts/Rotational Shifts Working Days- 5 days Salary- Upto 18k ctc for Domestic Upto 24k ctc for International Location- Hazratganj, Gomtinagar Any 12th pass-out with excellent English communication can apply. Note-Kindly go through the Job Description before applying. Do not apply if you're not well-versed in spoken English. What you'll do- Overseeing the customer service process. Resolving customer complaints brought to your attention. Conducting quality assurance surveys with customers and pr...

Role & responsibilities Follow up and closure of service calls in S3. Spares follow-up. Achieving spares budget for the branch Coordinate with Spares distributor for spares stocking Coordinate with ASC to maintain sufficient spares stock Coordinate with ASC to submit the claims on time Visiting site to resolve major complaints Qualification : Any Graduate / Diploma Holder 2 - 4 years in service/spares follow-up and related activities Defined competencies: Knowledge of pumps preferred Commercial knowledge Good communication skills Behavioral Competencies Analytical Collaborative Team Work Integrity

Position Overview: The Customer Service Investigator (CSI) serves as a crucial link between customers and various functional areas within the NTT. The CSI's primary role is to manage ongoing escalations by creating actionable items and Service Level Agreements (SLAs) to ensure timely and effective resolution of customer issues. This involves working offline with different departments, adhering to standard operating procedures, and applying subject matter expertise to make creative, customer-friendly decisions. Ideal candidates should have extensive experience with the brand and possess strong program knowledge. Responsibilities: • Manage Escalations: Handle ongoing escalation cases to ensure...

Alpha Realty is looking for Sales Executive to join our dynamic team and embark on a rewarding career journey Conduct market research to identify selling possibilities and evaluate customer needs Actively seek out new sales opportunities through cold calling, networking and social media Set up meetings with potential clients and listen to their wishes and concerns Prepare and deliver appropriate presentations on products and services Create frequent reviews and reports with sales and financial data Ensure the availability of stock for sales and demonstrations Participate on behalf of the company in exhibitions or conferences Negotiate/close deals and handle complaints or objections Collabora...

Role & responsibilities Providing help and advice to visiting customers in case any help they ask for. Communicating courteous y with customers by telephone, email and face to face. Investigating and solving customers' problems. Handling customer complaints or any crises, such as security, Technical issues or a customer being taken ill. Make customers aware of non-accessibility an under-fitout unit. Liaise with Security team in case of lost and found and communicate with customer. Carry out receiving feedback from residents of any complaint or event. Keeping accurate records of discussions or correspondence with customers. Producing written information for customers, often Involving use of c...

• To monitor & supervise the customer service team & ensure all complaints are resolved in Turnaround times defined • Coordinating with Department Heads & ensure all complaints are resolved in Turnaround time defined • Bringing Escalations to senior management timely • Improve customer service at training centres by monitoring & also physically auditing the centre . • Proactively checking & monitoring customer satisfaction & ensuring timely resolutions • Prepares customer care performance reports as defined from time to time . • Deal with irate customers tactfully & in a polite manner • Communicating with customers on e mail , phone & in person Roles and Responsibilities • To monitor & super...

About Job Role Hiring for ORM || Complaint Management || Email Skills: Good Communication Skills Qualification: HSC/Graduate Experience : Min 6 months / 1 Year in Emal, ORM & Complaint Management Shift Timing: 24/7 Shifts Mode: Work from Office Week Off: 2 rotational week off Hiring Boundary 1. Panvel to Chembur 2. Panvel to Thane 3. Ghatkopar to Ambarnath Contact Details Number : 7304635458 Email : RituKaurR@hexaware.com

HELLO JOB SEEKERS!! GREETINGS FROM SHININGSTARS!! ANY UNDERGRADUATE/GRADUATE/FRESHER/EXPERIENCED ALL CAN APPLY IMMEDIATE JOINERS ONLY Are you ready to kickstart an exciting career with a dynamic multinational BPO in KOLKATA ? Shining Stars is on the lookout for enthusiastic individuals to join our team, and it could be YOU! PROFILE- CUSTOMER SERVICE PROCESS- International/DOMESTIC PROCESS LOCATION- KOLKATA ( SALT LAKE ) Roles and Responsibilities Handle customer queries via phone calls, emails, or chats to resolve their concerns in a timely and professional manner. Provide accurate information about products/services to customers through effective communication skills. Identify customer need...

Job Summary: We are looking for a proactive and detail-oriented Customer Support Executive with strong Excel skills to join our team. The ideal candidate will handle customer queries, provide solutions, and maintain data using advanced Excel functions. If you are customer-focused and excel in data management, wed love to hear from you Key Responsibilities Respond to customer inquiries via email, phone, and chat in a timely and professional manner. Resolve customer issues efficiently while maintaining high service standards. Utilize Excel (VLOOKUP, Pivot Tables, Data Analysis, etc.) to manage customer data and generate reports. Maintain and update customer records and support documentation. W...

HI APPLICANTS !! GREETING'S FROM SHININGSTARS ITPL!!! APPLY HERE WHO WANTED TO START THEIR CAREER IN BPO DOMAIN AS A CUSTOMER SERVICE ROLE !! OFFICE LOCATION - HAZRATGANJ & GOMTINAGAR Profile: Customer Service Process - Inbound Voice Qualification: Graduate & Undergraduate Both Can Apply Must Be Possess Good English Communication Skills. Working Days: 6 days in a week with 1 rotational off day Shifts: For Boys Rotational shifts & For Girls Day Shift. NOTE -PLEASE EXCUSE FROM US IF NOT FLUENT IN ENGLISH LANGUAGE. Salary- 15 To 19kctc ( In hand 12 to 15k) + Quarterly Bonus & Other Benefits NOTE -PLEASE EXCUSE FROM US IF NOT FLUENT IN ENGLISH LANGUAGE Eligibility Criteria Graduate & Undergradua...

Conduct market research to identify selling possibilities and evaluate customer needs Actively seek out new sales opportunities through cold calling, networking and social media Set up meetings with potential clients and listen to their wishes and concerns Prepare and deliver appropriate presentations on products and services Create frequent reviews and reports with sales and financial data Ensure the availability of stock for sales and demonstrations Participate on behalf of the company in exhibitions or conferences Negotiate/close deals and handle complaints or objections Collaborate with team members to achieve better results Gather feedback from customers or prospects and share with inte...

Communication Customer Interaction Customer Feedback Escalation Management Customer Complaint Handling Customer Experience Customer Service Customer Analytics Why work with Pickyourtrail The most obvious question is on the industry - The travel Industry has been the worst hit in the Pandemic. We strongly believe that with the vaccination percentages and overall understanding of the disease the worst is behind us. The next 12-24 months is a watershed moment in the travel industry and more so in the Leisure vertical. The huge pent up demand is real - look around and almost every 2nd person you come across wants to take a break. By joining any travel company, you are buying a shot at an acceler...

KRAs Key Result Area Actions / Deployment Driving secondary sales & initiatives for the depot using Opus ID app Enrolment of contractors & painters on the Birla Opus loyalty program Painter registration and activation Managing the contractor profile approvals for the depot. Ensuring that non-genuine contractors are identified and blocked in the system. Driving secondary sales for the depot. Managing a team of off-roll employees. Coordination with trade sales & franchisee counterparts & driving secondary sales targets for the depot. Relationship Management with Contractors/ Painters Relationship Management with 100-150 contractors/ painters in the area Driving contractor engagement programs b...

About The Role JOB DESCRIPTION : "¢ Customer Service Officers to address requests/complaints received from clients for all for Retail Asset Products (EgHome loan / LAP/Personal Loan). "¢Address all Service Request /Complaints and ensure all requests/complaints are closed within TAT "¢Digital Adoption for all Retail Asset Clients "¢Achieve Cross sell Targets set as per KRA"™s "¢Quality of Service Request and Resolution as given to customers. Job requirements "¢Some experience in Customer Service would be an added advantage "¢Believes in team work "¢Taking ownership of customer issues and taking them to end to end resolution "¢Apply best practices and focus on areas of improvement "¢Focused to...

About The Role JOB DESCRIPTION : "¢ Customer Service Officers to address requests/complaints received from clients for all for Retail Asset Products (EgHome loan / LAP/Personal Loan). "¢Address all Service Request /Complaints and ensure all requests/complaints are closed within TAT "¢Digital Adoption for all Retail Asset Clients "¢Achieve Cross sell Targets set as per KRA"™s "¢Quality of Service Request and Resolution as given to customers. Job requirements: "¢Some experience in Customer Service would be an added advantage "¢Believes in team work "¢Taking ownership of customer issues and taking them to end to end resolution "¢Apply best practices and focus on areas of improvement "¢Focused t...

Seven Square Technosoft is looking for Sales Lead Generator to join our dynamic team and embark on a rewarding career journey Sales Leadership: Lead, motivate, and manage a team of sales representatives within the designated area. Provide coaching, training, and support to enhance their sales skills, product knowledge, and customer relationship management abilities. Achievement of Sales Targets: Develop and implement strategies to achieve sales targets and revenue goals within the assigned area. Monitor sales performance metrics, analyze trends, and take proactive measures to address any deviations from targets. Market Expansion: Identify opportunities for market expansion and growth within ...

ATTENTION JOBSEEKERS !!! GREETINGS FROM RECOUP INFO We are looking for talented customer delight associate for the direct payroll of one of the Biggest Food Delivery App in India! (Captive Unit). If you have a passion for delivering top notch customer service and possess excellent English communication, this is the perfect opportunity for you. WORK FROM OFFICE Process - Customer Delight Associate Location - Gurugram Week Off- Rotational Shifts - Rotational Interview Mode - Only Walkin ELIGIBILITY : Any Graduate Fresher/Experienced can apply. Undergraduates with Experience can also apply. Excellent English Communications. Must be an immediate joiner. 5 Days working with rotational shifts and ...

Hiring Telesales Executive: Handle calls, explain products, generate leads, convert inquiries, maintain CRM, and support sales team. Salary 10k20k + incentives. Candidates with good communication skills can apply.

Conduct market research to identify selling possibilities and evaluate customer needs Actively seek out new sales opportunities through cold calling, networking and social media Set up meetings with potential clients and listen to their wishes and concerns Prepare and deliver appropriate presentations on products and services Create frequent reviews and reports with sales and financial data Ensure the availability of stock for sales and demonstrations Participate on behalf of the company in exhibitions or conferences Negotiate/close deals and handle complaints or objections Collaborate with team members to achieve better results Gather feedback from customers or prospects and share with inte...

Apsara Gifts is looking for Creative Sales Executive to join our dynamic team and embark on a rewarding career journey Conduct market research to identify selling possibilities and evaluate customer needs Actively seek out new sales opportunities through cold calling, networking and social media Set up meetings with potential clients and listen to their wishes and concerns Prepare and deliver appropriate presentations on products and services Create frequent reviews and reports with sales and financial data Ensure the availability of stock for sales and demonstrations Participate on behalf of the company in exhibitions or conferences Negotiate/close deals and handle complaints or objections ...

SuiteMatrix IT Solutions is looking for NetSuite Senior Sales Executive to join our dynamic team and embark on a rewarding career journey Conduct market research to identify selling possibilities and evaluate customer needs Actively seek out new sales opportunities through cold calling, networking and social media Set up meetings with potential clients and listen to their wishes and concerns Prepare and deliver appropriate presentations on products and services Create frequent reviews and reports with sales and financial data Ensure the availability of stock for sales and demonstrations Participate on behalf of the company in exhibitions or conferences Negotiate/close deals and handle compla...

Conduct market research to identify selling possibilities and evaluate customer needs Actively seek out new sales opportunities through cold calling, networking and social media Set up meetings with potential clients and listen to their wishes and concerns Prepare and deliver appropriate presentations on products and services Create frequent reviews and reports with sales and financial data Ensure the availability of stock for sales and demonstrations Participate on behalf of the company in exhibitions or conferences Negotiate/close deals and handle complaints or objections Collaborate with team members to achieve better results Gather feedback from customers or prospects and share with inte...