1473 Complaint Handling Jobs - Page 34

We are looking for a dedicated and customer-focused individual to join our team as a Customer Support Executive for both voice and non-voice processes. The ideal candidate will handle customer queries via calls, emails, chat, and other communication channels, ensuring prompt and effective resolution. Key Responsibilities: Handle inbound and outbound calls to resolve customer issues and queries. Respond to customer inquiries via email and chat in a professional manner. Provide accurate information about products/services. Escalate unresolved issues to the appropriate internal teams. Maintain customer records by updating account information. Meet or exceed performance metrics including response time, resolution rate, and customer satisfaction. Adhere to company policies and procedures. Requirements: Excellent communication skills (verbal and written). Strong problem-solving skills and attention to detail. Basic computer knowledge and typing skills. Ability to work in a team and adapt to a fast-paced environment. Previous experience in a BPO or customer support role is a plus. Willingness to work in rotational shifts including weekends and holidays. Preferred Qualifications: Any Graduate Familiarity with CRM systems and practices. Should be comfortable in taking Chat and calls both.

We are looking for a dedicated and customer-focused individual to join our team as a Customer Support Executive for both voice and non-voice processes. The ideal candidate will handle customer queries via calls, emails, chat, and other communication channels, ensuring prompt and effective resolution. Key Responsibilities: Handle inbound and outbound calls to resolve customer issues and queries. Respond to customer inquiries via email and chat in a professional manner. Provide accurate information about products/services. Escalate unresolved issues to the appropriate internal teams. Maintain customer records by updating account information. Meet or exceed performance metrics including response time, resolution rate, and customer satisfaction. Adhere to company policies and procedures. Requirements: Excellent communication skills (verbal and written). Strong problem-solving skills and attention to detail. Basic computer knowledge and typing skills. Ability to work in a team and adapt to a fast-paced environment. Previous experience in a BPO or customer support role is a plus. Willingness to work in rotational shifts including weekends and holidays. Preferred Qualifications: Any Graduate Familiarity with CRM systems and practices. Should be comfortable in taking Chat and calls both.

• Laundry & Kitchen equipments . • Preventive & corrective maintenance of the machine, diagnose faults, and rectify. • Work effectively and in the shortest time possible. • AMC site visit & Maintain to clean, replace & repair. Required Candidate profile • ITI Diploma Holder • Employee should have hands on experience of heavy machinery of various site. • The positions are related to field work. • Should have 2 wheelers.

Job Title: Senior Business Development Executive - Retention & Renewals Payments - Tamil Location: Hybrid Department: Student Relations Reports To: Head - Customer Support Job Type: Full-Time Language- Tamil & English (Mandatory ) Shift - 5 days (Rotational) Shift between 11 AM - 8 PM Requirements: A laptop with 8 GB RAM & good camera quality Wifi with at least above 50 Mbps speed. Job Summary: We are seeking a highly motivated and skilled Senior Executive - Hindi Retention to join our team. The ideal candidate will be responsible for supporting our Retention and Renewals department which is primarily focused on maintaining and increasing customer loyalty and contract renewals for products or services. Here are some key responsibilities, skills, and qualifications typically associated with this role. Key Responsibilities: Client Relationship Management: Build and maintain strong relationships with existing clients to understand their needs and challenges. Retention Strategy Development: Develop and implement strategies for client retention and renewal, analyzing customer behavior and feedback to enhance experience. Sales Forecasting: Utilize data analytics to forecast renewal outcomes and identify potential retention risks among clients. Cross-Functional Collaboration: Work closely with the Academic Coordination team to align efforts and improve customer satisfaction. Account Management: Oversee accounts and ensure successful resolution of any issues to promote long-term engagement and attainment of set revenue goals Negotiation: Handle renewal negotiations to secure contracts effectively while ensuring client satisfaction and profitability. Performance Analysis: Monitor retention metrics and provide reports and insights to senior management on performance, trends, and opportunities for improvement. Training and Support: Provide training and support to junior staff in retention tactics and customer engagement strategies. Skills: Strong interpersonal and communication skills Ability to analyze market trends and customer data Negotiation and conflict resolution skills Proficiency in CRM software and analytics tools Strategic thinking and problem-solving abilities Customer-centric approach Qualifications: Bachelor's degree in Business Administration, Marketing, or a related field (Masters preferred) Several years of experience in business development, sales, or account management, with a focus on retention Proven track record of meeting or exceeding retention and renewal targets Familiarity with the specific industry the company operates in (edtech, finance)

Role & responsibilities Make outbound calls to customers with overdue payments. Explain the due amount, payment terms, and consequences of non-payment. Negotiate repayment plans when required. Maintain accurate records of calls, payments, and follow-ups in the system. Coordinate with the field team regarding the payments and follow-ups. Follow escalation processes for non-cooperative customers. Meet daily, weekly, and monthly recovery targets. Provide regular updates to team leads or supervisors.

Hiring for fresher in International BPO in Gurgaon Excellent growth opportunity with good Internal Job Promotions Both side cabs International process Immediately joining No charges WhatsApp details on HR 88266 73317 Required Candidate profile Good interpersonal skills Perks and benefits Excellent growth opportunity with good job p

Responsibilities:- Visit Architect, Interior Designers, Real Estate Builders. Close deals with contractors & carpenters Handle complaints professionally Meet revenue targets Generate sales through locating running construction sites & pitching our products.

Job Summary: We are seeking a dedicated and experienced Customer Service Team Leader to oversee our Complaints Department. The ideal candidate will lead a team of complaint handlers, ensuring that customer complaints are resolved promptly, fairly, and in line with regulatory and internal standards. You will play a key role in improving customer satisfaction and driving service excellence through effective coaching, process improvement, and stakeholder engagement. Key Responsibilities: Lead, coach, and develop a team of complaint handlers to deliver high-quality service and resolution. Monitor and manage daily team performance against KPIs, SLAs, and compliance requirements. Ensure all complaints are handled with empathy, professionalism, and within regulatory guidelines (e.g., FCA, FOS if in financial services). Act as an escalation point for complex or high-risk complaints. Conduct regular quality audits, providing feedback and implementing corrective actions. Support recruitment, onboarding, and training of new team members. Analyze complaint trends and root causes; recommend and implement service and process improvements. Prepare and deliver regular reports to senior management on performance metrics, trends, and team progress. Collaborate with other departments (e.g., Legal, Compliance, Product, Operations) to drive resolution and improvement. Ensure full and accurate records of all complaints and communications are maintained. Qualifications & Experience: Proven experience in a customer service or complaints handling role (57 years). Minimum 23 years experience in a leadership or supervisory capacity. Strong understanding of complaint handling best practices and relevant regulations. Experience using CRM systems and reporting tools. Excellent written and verbal communication skills. Ability to manage high-pressure situations with empathy and professionalism. Strong analytical, coaching, and problem-solving skills. Preferred Qualifications: Experience within a regulated industry (e.g. medical, financial services, utilities, telecoms). Knowledge of [industry-specific regulatory bodies, e.g., FCA, FOS]. Formal training or certification in complaints handling or customer service (e.g., NVQ, ILM, CMI). Key Competencies: Leadership and team management Customer focus and empathy Conflict resolution Decision making and accountability Time management Attention to detail Coaching and development Interested candidates can share their resume on rajkumari@antaraseniorcare.com

Job Types: Full-time, Permanent, Fresher Salary: 12,000.00 - 15,000.00 per month 1. Helping clients with necessary product knowledge. 2. Resolving the client queries. 3. Strong oral and written communication skills. 4. Answering all calls and emails.

Role: Social Media Specialist - Escalation Desk Location: Gurugram POC: Rohan Aggarwal (+91-8076997061/ rohan.aggarwal@spinny.com) About Spinny : About Spinny: Founded in 2015, Spinny is a used car retailing platform that aims to bring about transparency and convenience in the car buying and selling process in India. Spinny operates across the entire value chain of pre-owned cars, embedding superior technology and processes to deliver a premium experience to customers. As a testimony of Spinny's commitment to transparency and quality, every car on the Spinny platform comes with a 200-point inspection checklist, 5-day no questions asked money-back guarantee, and 1- year after- sales warranty. Spinny is backed by leading global venture firms - Tiger Global, ADQ, Avenir Growth, Accel Partners, and Elevation Capital, and is currently valued at ~ USD 1.8 Bn. Key Responsibilities include: Handle and track customer queries received via online ratings, customer reviews, Twitter, and other social platforms Act as a single point of contact for the customer and provide end-to-end resolution Handle complaints by identifying customers needs and provide appropriate solutions and alternatives within defined time frames Liaison with internal stakeholders to decide the best possible and fastest resolution to customer queries Good understanding of social media platforms. Requirements: Relevant experience in handling high priority escalations Graduate with a minimum 1 year of experience. Strong command over English (written and verbal) High empathy and strong customer orientation. Strong Communication skills to appropriately handle agitated customers Ability to switch between tasks and handle queries of multiple natures Good stakeholder management skills to navigate processes and ensure issue resolution in defined TATs Problem-solving skills

As a Customer Experience Executive, you will be responsible for: Create Lasting First Impressions Greet residents and guests with genuine warmth and a professional presence. Display a calm and composed demeanour, even during peak hours or escalated situations. Partner with the Facility Management Services (FMS) team to ensure the lobby and reception area are always clean, fragrant, and inviting. Grievance Handling Be the first to acknowledge resident concerns and route them efficiently to the appropriate internal/external teams. Provide regular updates and ensure timely, satisfactory resolution through the MYGATE App, email or in-person. Follow through until every concern is addressed and closed with clear, courteous communication. Coordinate with the vendors and inhouse team for complain resolution. Maintain a grievance tracker and share regular updates with the property manager for review Communication & Coordination Craft clear and professional emails, notices, and updates for residents. Maintain daily reports and documentation with accuracy and consistency. Coordinate vendor and contractor visits, including documentation and approvals. Maintaining High Standards Across the Property Conduct regular walkthroughs of all resident-facing spaces. Uphold cleanliness, ambience, and aesthetic excellence throughout common areas. Monitor service personnel behaviour and grooming to ensure a professional presence on-site. Resident Engagement & Relationship Building Connect with residents to understand their preferences and proactively meet their needs. Serve as a trusted point of contact to build loyalty, trust, and community spirit. Help organize resident engagement events, property walkthroughs, and lifestyle activities that enhance the living experience. Feedback & Service Excellence Gather feedback from the residents to continuously improve service delivery. Escalate unresolved issues to the appropriate teams to ensure timely resolution. Suggest improvements to SOPs and workflows based on on-ground insights.

Hi, Naukri.com is hiring for Customer Support for Noida location. As discussed, please find the mentioned JD for the said role. About Info Edge InfoEdges mission is to create world-class platforms that transform lives by continuously innovating. Our products and services are built keeping our customers in mind. We always delight our customers by delivering superior value through enhanced offerings on the internet and other platforms. Through our continuous investment across various businesses, especially in cutting-edge technology, machine learning and artificial intelligence (AI), we have built a robust system that constantly increases our predictive powers on customer behaviour, and optimizes and improves our systems. Our various teams tirelessly work together to solve problems, innovate, and create something to empower our customers. At Info Edge, people are our core competitive advantage and we will continue doing all that is needed to attract and retain the best available talent. About BU: Naukri.com Naukri is Indias market leader in the recruitment business. It provides all the job seekers with advisory services and caters to their different needs and offer value-added features such as resume writing, highlighting and many more. With over 67 Million resumes searches daily, Naukri.com has 5 Million job listings, 59 Thousand+ unique clients and 4.9 Million recruiters connect with the job seekers via emails. Job Objective: The objective of this role is to resolve customer queries related to the business portal, its features and services. The role will also be responsible for creating a high trust value proposition and influence the clients to leverage the product in the best possible manner. Job Description: Interacting with corporate customers on calls / emails (handling already acquired corporate customers with post sales hand-holding and deliverables) Assisting recruiters and HR professionals in understanding the functionalities of Naukri portal and providing resolutions to their recruitment related queries Creating a high trust value proposition and making clients understand various service offerings and the functionalities of naukri.com website Solving queries related to optimum usage of opted services with quality inputs and providing resolution within the defined TAT Coordinating with other departments on a daily basis and following up with them diligently Working on different CRMs and reporting tools ensuring productivity and quality standards being met as expected Required Skills: Excellent verbal and written communication skills Ability to work independently and under pressure Comfortable with rotational shifts Perks: Day Shift 5 Days working

Role & responsibilities Maintain records of residential apartment in gate app and book keep the records. Good communication skills Receive calls from residents and log compliant in gate app and communicate after resolved. Handle Move-in, move out. Knowledge of the complaint management system/software, He / She will be the first point of contact for tenants, occupants & Building services team. Get answers to questions, help with problems, understand customers & provide 1st hand resolutions. Coordinate with Estate Manager for assigning complaints & follow-up till their closure. Updating the end-user on closure & getting feedback. Daily tracking of complaints, sharing trackers with a type of criticality-wise analysis. Other duties as assigned by Estate Manager Communicate with requestor to ensure call closure, request status, reasoning and commit on probable timing of call closure Preferred candidate profile 2 3 years experience in Help Desk management Proven ability to function effectively as part of a team Proven ability to initiate and follow through with improvement initiatives Good communication Skills Preferred candidate profile

Dear Candidate, Greeting from HDFC Bank! We are actively hiring Customer Care Executive for Mumbai Location, We conduct Walking drive on tomorrow 10am to 2pm on Andheri MIDC Location. Please find below Job description and Interview location. Job profile: Job Role includes handling of inbound calls for 8 Hrs received from customers enquiring details of the product or process related information. (for any / all products areas like Credit Cards, Bank A/Cs, Deposits, Loans, Depositories, Mutual Funds, Debit Cards, Prepaid & Forex Cards or any other Direct Banking related calls). Customer education on various product offerings will be a part of the job. Certification test to clear post completion of the training program. Responding to customers with the resolution within the defined TATs. Call back to customers in case of any unresolved queries etc. Appropriately escalating cases to the Supervisor. Adherence to the defined service delivery standards. Rotational shifts and W/Offs indicate staff will have to work on 2nd and 4th Saturday, Sunday/Bank Holidays etc and W/Offs can be on working days. Late evening and Night shift for male candidates. Nil Unscheduled offs. No access to your Mobile Phone, Smart watch/any Bluetooth device, pen, paper etc inside the access area. Interview Time = 10am to 2pm Interview Date and Day = 04/07/2025 (Friday) Interview Location = Address -HDFC Bank LTD,Akruti Business Port, 5th Floor, EMT Department,MIDC Road no. 13, Andheri East, Mumbai 400093.Landmark Opp. Hotel Regale by Tunga, Next to China Lawn Restaurant. Contact Person= Jayesh Kotian (9920116664)/ Bhagwan Lamkhede (9930326564) Note = Please carry your update resume and be in formal attire Best Regards, Sejal Chavan. HDFC Bank HR.

Role & responsibilities Complaints & Escalation Handling: Receive, log, and investigate customer complaints and escalations. Coordinate with relevant departments (e.g., operations, legal, risk, and collections) to ensure prompt resolution. Communicate resolutions to customers in a clear, professional, and empathetic manner. Follow up on unresolved complaints to ensure closure within defined timelines Preferred candidate profile Excellent Communication Skills Min 3 years of experience in customer complaints and escalations. Any graduate

Role & responsibilities: Outline the day-to-day responsibilities for this role. Preferred candidate profile: Specify required role expertise, previous job experience, or relevant certifications. Perks and benefits: Mention available facilities and benefits the company is offering with this job.

Role & responsibilities . To create awareness of Building Products through Presentations while meeting with customers . To coordinate with Architects to generate Business from Sites . To onboard new Architects by pitching our Products . To conduct Samples & Demos of Products . To Handle complaints . Candidate should have Minimum qualification of - B.tech/B.E.- Civil . Candidate have Good Experience of Construction chemicals and have worked with Architects Candidate should worked in contsruction chemical industry.

Role & responsibilities Looking for candidates having experience into escalations management. Should be from non voice process. Preferred candidate profile

ATTEND INBOUND SALES CALLS MANAGE INBOUND CALL LOGS TECHNICAL DESIGN / DRAWINGS & QUOTATION PROPOSAL PROCESSING SALES ORDER MANAGEMENT CUSTOMER COMPLAINTS MANAGEMENT REPORTING & CRM SYSTEM GOVERNANCE

HI APPLICANTS !! GREETING'S FROM SHININGSTARS ITPL!!! APPLY HERE WHO WANTED TO START THEIR CAREER IN BPO DOMAIN AS A CUSTOMER SERVICE ROLE !! Profile: Customer Service Process - Inbound Voice Qualification: Graduate & Undergraduate Both Can Apply Must Be Possess Good English Communication Skills. Working Days: 6 days in a week with 1 rotational off day Shifts: For Boys Rotational shifts & For Girls Day Shift. Salary- 15 To 20kctc ( In hand 12 to 16.8k) + Quarterly Bonus & Other Benefits NOTE -PLEASE EXCUSE FROM US IF NOT FLUENT IN ENGLISH LANGUAGE Eligibility Criteria Graduate & Undergraduate both can apply Good communication skills in English . Should Be Immediate Joiner. Candidates who have college exams July & August are not eligible to apply. Should be versatile in nature Roles & Responsibilities Resolve customer queries over the call. Must be patient on call & calm mindset Must be learn & understand customer queries in easy going process. Good listener mean while listening queries & customer problem understanding. Mode Of Interview -Walk-in Interview. To get your Interview aligned connect with me directly on the number given below & can share their resume on the same number @6388849191( Ashish Shukla) Note - IN CASE CALL WILL BE MISSED OR NOT RECEIVED SO DO SHARE RESUME ON WHATSAPP NUMBER - 6388849191( ASHISH)

Location: Mohali, Chandigarh Qualification: Graduate and above Salary: Up To 32CTC Shifts: Rotational Cab Facility: Available Working Days: 5 Days/Week Requirement: Fluency in English Freshers Welcome | Experienced Can Apply Required Candidate profile Single-Day Selection Process – Don’t Miss It! E-Mail: hr09skywaysolution@gmail.com Contact Number: 8556914232 Contact Person: HR Avleen

Coordinate and oversee the maintenance and repairs of the apartment complex, including common areas, amenities, and individual units. Serve as the primary point of contact for residents, addressing their concerns, handling complaints, and facilitating effective communication between tenants and property management. Develop and manage budgets for the property, monitor expenses, and ensure operations are within budgetary limits. Ensure compliance with local building codes, fire safety regulations, and other applicable laws. Conduct regular property inspections, identify maintenance issues, safety hazards, and coordinate necessary repairs or upgrades. Manage relationships with external vendors, contractors, and service providers to ensure quality services are delivered. Implement and maintain energy-saving initiatives, monitor utility consumption, and educate residents on energy conservation practices. Integrate technology solutions such as property management software, smart building technologies, and security systems to streamline operations and enhance efficiency. Maintain accurate records related to maintenance, repairs, and resident interactions, and generate reports on key performance indicators. Develop and implement emergency preparedness plans, conduct drills, and ensure proper communication systems are in place. Stay informed about environmental regulations, implement waste management and sustainability practices as required. Coordinate renovation projects and capital improvement initiatives to enhance the propertys value and appeal. Ensure compliance with regulatory requirements, including building codes, fair housing laws, and accessibility standards. Required Candidate profile Desired Candidate Profile: Proven experience as an Apartment Facility Manager or in a similar role, preferably in a residential property management setting. Strong technical knowledge in building maintenance, repairs, and facility management practices. Excellent organizational, problem-solving, and decision-making skills. Knowledge of local building codes, safety regulations, and environmental compliance. Required Skills: Should have Electrical License. 2+ years experience in Residential facility Management Qualification : B.E EEE

Coordinate and oversee the maintenance and repairs of the apartment complex, including common areas, amenities, and individual units. Serve as the primary point of contact for residents, addressing their concerns, handling complaints, and facilitating effective communication between tenants and property management. Develop and manage budgets for the property, monitor expenses, and ensure operations are within budgetary limits. Ensure compliance with local building codes, fire safety regulations, and other applicable laws. Conduct regular property inspections, identify maintenance issues, safety hazards, and coordinate necessary repairs or upgrades. Manage relationships with external vendors, contractors, and service providers to ensure quality services are delivered. Implement and maintain energy-saving initiatives, monitor utility consumption, and educate residents on energy conservation practices. Integrate technology solutions such as property management software, smart building technologies, and security systems to streamline operations and enhance efficiency. Maintain accurate records related to maintenance, repairs, and resident interactions, and generate reports on key performance indicators. Develop and implement emergency preparedness plans, conduct drills, and ensure proper communication systems are in place. Stay informed about environmental regulations, implement waste management and sustainability practices as required. Coordinate renovation projects and capital improvement initiatives to enhance the propertys value and appeal. Ensure compliance with regulatory requirements, including building codes, fair housing laws, and accessibility standards. Required Candidate profile Desired Candidate Profile: Proven experience as an Apartment Facility Manager or in a similar role, preferably in a residential property management setting. Strong technical knowledge in building maintenance, repairs, and facility management practices. Excellent organizational, problem-solving, and decision-making skills. Knowledge of local building codes, safety regulations, and environmental compliance. Required Skills: Should have Electrical License. 4+ years experience in Residential facility Management Qualification : B.E EEE

Vikas Developers is looking for Sales Professional to join our dynamic team and embark on a rewarding career journey Conduct market research to identify selling possibilities and evaluate customer needs Actively seek out new sales opportunities through cold calling, networking and social media Set up meetings with potential clients and listen to their wishes and concerns Prepare and deliver appropriate presentations on products and services Create frequent reviews and reports with sales and financial data Ensure the availability of stock for sales and demonstrations Participate on behalf of the company in exhibitions or conferences Negotiate/close deals and handle complaints or objections Collaborate with team members to achieve better results Gather feedback from customers or prospects and share with internal teams

Izure ceramics is looking for Sales Executive to join our dynamic team and embark on a rewarding career journey Conduct market research to identify selling possibilities and evaluate customer needs Actively seek out new sales opportunities through cold calling, networking and social media Set up meetings with potential clients and listen to their wishes and concerns Prepare and deliver appropriate presentations on products and services Create frequent reviews and reports with sales and financial data Ensure the availability of stock for sales and demonstrations Participate on behalf of the company in exhibitions or conferences Negotiate/close deals and handle complaints or objections Collaborate with team members to achieve better results Gather feedback from customers or prospects and share with internal teams