Complaint Site Visit Technical Executive

Job Title:

Location:

Department:

Reporting To:

Job Summary:

Key Responsibilities:

• Visit customer sites (construction sites, homes, dealer locations) to investigate plywood-related complaints such as bending, delamination, swelling, surface defects,gap etc.
• Assess the root cause of the problem by inspecting usage, handling, environmental conditions, and application practices.
• Interact with carpenters, contractors, site engineers, and dealers to understand the history and nature of the complaint.
• Collect necessary samples (if required) and document observations with photos, videos, and technical notes.
• Prepare detailed complaint investigation reports including findings, conclusions, and recommendations.
• Coordinate with internal teams such as quality control, production, and R&D to analyse and resolve issues.
• Educate site staff or customers on correct usage, storage, and application techniques to prevent repeat complaints.
• Follow up with customers post-resolution to ensure satisfaction and maintain long-term trust.
• Support the service and sales team with technical clarifications related to complaints.
• Maintain complaint logs and update complaint tracking systems regularly.

Experience:____

Skills:

• Strong technical understanding of plywood manufacturing, grades (MR, BWR, BWP), and failure points.
• Excellent troubleshooting, analytical, and problem-solving skills.
• Good communication and customer-handling abilities.
• Ability to document and report findings professionally.
• Willingness to travel extensively and work on varied construction or site environments.
• Exposure to IS standards related to plywood (e.g., IS 303, IS 710).
• Knowledge of adhesives, core materials, and surface treatments.
• Hands-on experience working with carpenters, contractors, and field teams.