Posted:1 week ago|
Platform:
Work from Office
Full Time
The Customer Service Investigator (CSI) acts as a liaison between the customer and the various
functional areas of the NTT/Presidents Choice Financial Mastercard partnership. Working with these functional areas in an offline capacity, CSI is responsible for managing ongoing escalations by creating action items and SLAs for various factors within the organization to ensure timely and effective resolution of customer issues, based on both the standard operating procedures of the program and the ability to flexibly apply subject matter expertise into creative, customer-friendly decisions to resolve customer issues. Candidates should be experienced with the PCB Brand with strong program knowledge.
NTT DATA, Inc.
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