Engineer - Customer Quality (Automobile)

BVR People Consulting

2 - 6 years

2 - 6 Lacs

pune

Posted:1 week ago| Platform:

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Skills Required

customer quality customer audits root cause analysis 8d analysis why-why analysis customer complaints 7qc complaint handling

Work Mode

Work from Office

Job Type

Full Time

Job Description

Role & responsibilities

Act as the
primary quality contact
between customers and internal teams for all product quality concerns.
Monitor and evaluate
customer feedback, complaints, and returns
; drive timely resolution.
Conduct
root cause analysis (RCA)
and implement
corrective & preventive actions (CAPA)
using quality tools (8D, 5 Why, Ishikawa, etc.).
Ensure
assembly line quality assurance
through in-process audits, defect analysis, and corrective actions.
Inspect, validate, and support development of
plastic parts and assemblies
to meet customer requirements and specifications.
Support
PPAP (Production Part Approval Process), APQP, FMEA, MSA, and SPC
documentation for customer projects.
Collaborate with
design, production, supplier quality, and manufacturing engineering
teams to ensure smooth production and quality delivery.
Conduct
customer audits, line audits, and product audits
as per quality standards.
Work with suppliers and internal teams to resolve quality issues related to
plastic injection molding, painting, plating, or assembly defects
.
Track and report
key quality KPIs
such as customer complaints, rejection rates, PPM, warranty issues, etc.
Provide
technical support to assembly line teams
in problem-solving and quality improvements.

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