Senior Customer Service Specialist

Hi Dear,

We are hiring for Senior Customer Service Specialist role for Gurgaon Sector 48 Location.

• 5 days Work from office
• Night shift- (

  7 PM to 4 AM and 10 PM to 7 AM )

• 2 way cab facility available in hiring zone
• Year of experience required- 5 to 8 Year

If interested please share your resume to skakkar@peoplescout.com or 8077360738

Below are roles and responsibilities:

1. Ensure timely and accurate service delivery as per client standards

2. Ensure consistent productivity & and accuracy performance as per team requirements

3. Prompt response to queries from Internal or External stakeholders

4. Taking ownership of reporting work in the process

5. Review and suggest updates for Standard Operating Procedures

6. Escalate non-compliance issues of process/procedures as per protocol Identify, share, support, and implement operational improvements

7. Ensure compliance to all the reports

8. Inbound Calling/ International Voice Process (B2B or B2C)

9. Maintain all documentation/tracking in the applications up to date for the processes

10. Must adhere to Login schedule and Organizational Policies.

11. Must be ready to Work from Office on all 5 days

12. Responsible for call Audits, efficient in onshore connects/Communications

13. Develops training material and documentation for global support in the ongoing environment 14. Maintain and share the various trackers such as Escalation Tracker, Client Updates Tracker, Audit Tracker etc. 1

If interested please share your resume to skakkar@peoplescout.com or 8077360738