Senior Customer Service Specialist

• Order Processing and Fulfillment : Manage end-to-end order processing and fulfillment for high-value or complex customer accounts.
• Product and Service Knowledge : Maintain deep knowledge of products, services, and business processes, and apply sourcing strategies for inter-regional operations.
• Operational Issue Resolution : Collaborate with cross-functional teams to resolve operational issues and proactively address service challenges.
• Customer Relationships and Service Levels : Build strong customer relationships, ensure service levels align with business priorities, and support commercial and customer service strategies across multiple business units.
• Team Mentoring and Performance Metrics : Mentor team members, deliver operational training, drive performance metrics (KPIs) aligned with company goals, and provide coaching and guidance to new team members.
• Audit and Compliance Support : Ensure documentation and processes are audit-ready, aligned with internal controls and external regulations, and focus on digital advancement.

• bachelors or masters degree in supply chain, Business, or a related field.
• 8-12 years of experience in customer service or order management, letters of credit and import/export order management.
• Proficient in MS Office (Excel, Outlook, PowerPoint).

• Strong analytical and communication skills.
• Team Player - Works we'll across teams and supports others.
• Proficiency in SAP and CRM systems.
• Problem Solving - Ability to manage complex scenarios and make independent decisions.
• Strong interpersonal skills and cross-functional collaboration.
• Attention to detail and process expertise - Skilled in OTC processes and ERP systems.
• Leadership - Takes Initiative, Mentors others and drives improvement

• No relocation support is provided on the role
• Should be flexible to work in time zones.

• Equitable and market-competitive base pay and bonus opportunity across our global markets, along with locally relevant incentives.
• Benefits and programs to support your physical, mental, financial, and social we'll-being, to help you get the care you need...when you need it.
• Competitive retirement program that may include company-provided benefits, savings opportunities, financial planning, and educational resources to help you achieve your long term financial-goals.
  • Employee stock purchase programs (availability varies depending on location).
• Student Debt Retirement Savings Match Program (U.S. only).
  • Dow will take the value of monthly student debt payments and apply them as if they are contributions to the Employees Savings Plan (401(k)), helping employees reach the Company match.
• Robust medical and life insurance packages that offer a variety of coverage options to meet your individual needs. Travel insurance is also available in certain countries/locations.
• Opportunities to learn and grow through training and mentoring, work experiences, community involvement and team building.
• Workplace culture empowering role-based flexibility to maximize personal productivity and balance personal needs.
• Competitive yearly vacation allowance.
• Paid time off for new parents (birthing and non-birthing, including adoptive and foster parents).
• Paid time off to care for family members who are sick or injured.
• Paid time off to support volunteering and Employee Resource Group s (ERG) participation.
• we'llbeing Portal for all Dow employees, our one-stop shop to promote we'llbeing, empowering employees to take ownership of their entire we'llbeing journey.
• On-site fitness facilities to help stay healthy and active (availability varies depending on location).
• Employee discounts for online shopping, cinema tickets, gym memberships and more.

Additionally, some of our locations might offer:

• Transportation allowance (availability varies depending on location)
• Meal subsidiaries/vouchers (availability varies depending on location)
• Carbon-neutral transportation incentives eg bike to work (availability varies depending on location)