Customer Service Specialist

Job Description

Dow is a dynamic and innovative Science and Materials Company committed to delivering exceptional service to our customers while driving profitability. As a Customer Service Specialist, you will play a crucial role as the interface between our valued customers and our business value chain partners. Join us in contributing to the success of Dow by providing solutions to customers, managing operational needs, and collaborating closely with various functional partners. Your job will be responsible of entering customer orders in an end-to-end work processes and systems. You will be responsible of maintaining Foundational customers thorough knowledge of the businesses products, applications, and service offerings. You will manage the operational needs and collaborate closely with functional partners (Commercial Team, Quality Team, Supply chain and Customer Service etc) to meet process and functional objectives. You are a self-motivated person with ability to use initiative and thrive on responsibility. And also capable to work effectively in small teams and a be willing to continuously develop knowledge and skills. Responsibilities Execute the order entry process and manage the order fulfillment process for a designated business or group of businesses and customers, handling priority and foundational customers with a high degree of complexity. Maintain a thorough knowledge of the companys products, applications, and service offerings within the assigned business portfolio. Strengthen customer intimacy by developing solid relationships, understanding customer needs, and gathering market intelligence. Coordinate activities at assigned customer accounts, proactively address issues, and implement solutions. Maintain service levels according to business prioritization. Differentiate between customer requirements and the companys capabilities, choosing the best and most cost-effective solutions. Qualifications Required a bachelors degree. 3 years to 6 years of working experience in similar roles Your Skills Problem solving and communication skills Costumer Service and business process acumen Additional notes The ability to accommodate a flexible schedule aligned with international time zones is essential Benefits - What Dow offers you Equitable and market-competitive base pay and bonus opportunity across our global markets, along with locally relevant incentives. Benefits and programs to support your physical, mental, financial, and social we'll-being, to help you get the care you need...when you need it. Competitive retirement program that may include company-provided benefits, savings opportunities, financial planning, and educational resources to help you achieve your long term financial-goals. Employee stock purchase programs (availability varies depending on location). Student Debt Retirement Savings Match Program (U.S. only). Dow will take the value of monthly student debt payments and apply them as if they are contributions to the Employees Savings Plan (401(k)), helping employees reach the Company match. Robust medical and life insurance packages that offer a variety of coverage options to meet your individual needs. Travel insurance is also available in certain countries/locations. Opportunities to learn and grow through training and mentoring, work experiences, community involvement and team building. Workplace culture empowering role-based flexibility to maximize personal productivity and balance personal needs. Competitive yearly vacation allowance. Paid time off for new parents (birthing and non-birthing, including adoptive and foster parents). Paid time off to care for family members who are sick or injured. Paid time off to support volunteering and Employee Resource Group s (ERG) participation. we'llbeing Portal for all Dow employees, our one-stop shop to promote we'llbeing, empowering employees to take ownership of their entire we'llbeing journey. On-site fitness facilities to help stay healthy and active (availability varies depending on location). Employee discounts for online shopping, cinema tickets, gym memberships and more. Additionally, some of our locations might offer: Transportation allowance (availability varies depending on location) Meal subsidiaries/vouchers (availability varies depending on location) Carbon-neutral transportation incentives eg bike to work (availability varies depending on location)