Customer Service Specialist

About the Role:

Customer Service Specialist

Key Responsibilities:

• Engage with inbound leads through calls, WhatsApp, SMS, and email to convert them into confirmed service bookings.
• Act as the communication bridge between customers and service technicians to ensure timely and high-quality service delivery.
• Maintain and update the CRM system with accurate customer and lead details.
• Ensure all service updates, customer preferences, and feedback are recorded properly.
• Handle customer queries and follow up to ensure satisfaction post-service.
• Generate and maintain service reports and assist in analyzing lead conversion data.
• Collaborate with internal teams to improve service workflows and customer experience.

Requirements:

• Graduate with 1–3 years of experience in Business Development, CRM management, or inbound sales.
• Excellent verbal and written communication skills.
• Proficient in using CRM or lead management tools.
• Strong coordination, multitasking, and problem-solving abilities.
• Proactive, organized, and goal-oriented with a strong sense of ownership.
• Comfortable working in a dynamic, fast-paced startup environment.