Senior Customer Service Specialist

In this role at Dow, you will be the most senior Customer Service representative, acting as the interface between customers and business value chain partners. Your main focus will be on delivering exceptional service and driving profitability. You will provide solutions to customers, manage operational needs, and collaborate closely with functional partners to achieve company objectives. Your responsibilities will include executing the order entry and fulfillment process, reviewing and processing order requests, maintaining product knowledge, strengthening customer relationships, and ensuring service levels are maintained. Key Responsibilities: - Execute the order entry process and manage order fulfillment for key customers, high value centers, or complex scenarios. - Review, validate, and process order requests in compliance with guidelines. - Maintain thorough knowledge of products, applications, and service offerings. - Develop solid relationships with customers, understand their needs, and gather market intelligence. - Coordinate activity at assigned customer accounts and manage other accounts based on deep knowledge. - Maintain service levels according to business prioritization. - Differentiate between customer requirements and Dow capabilities to choose the best solution. Qualifications Required: - Bachelors Degree in any field - 3 years of experience preferred (Note: Omitted additional details about Dow Chemical International Pvt Ltd as it was not present in the Job Description),