Regional Manager (Technical Services)

You will be joining a Leading Manufacturing Firm in Ahmedabad, taking on the role of Regional Business Development Manager Technical Services. In this position, you will be crucial in managing technical services, ensuring quality control, and driving operational efficiency across projects. Your responsibilities will include handling customer complaints, maintaining quality standards, and ensuring compliance of selected work partners (SWPs & CWPs) in various cities. Your key responsibilities will involve addressing and resolving technical complaints related to products and applications in a timely manner. You will also be responsible for ensuring product and service quality compliance across projects through the implementation of robust quality control measures. Additionally, you will play a vital role in shortlisting and managing Certified Work Partners (CWPs) and Selected Work Partners (SWPs) based on their expertise and track record in different cities. Monitoring compliance with technical and operational guidelines, developing audit mechanisms for project sites, and providing technical support and training to teams will also be part of your duties. To excel in this role, you are required to have a Bachelor's degree in Civil Engineering and a background in the Cement industry or Waterproofing industry. You should possess 8-12 years of experience in project execution, project control, or regional/zonal application management. Prior experience in Project Management, Project Control Management, or Regional/Zonal Application Management, as well as experience in managing both on-roll and off-roll resources in a technical services environment, are preferred. The ideal candidate will demonstrate strong technical knowledge of waterproofing and construction chemicals, the ability to manage multiple projects and stakeholders concurrently, excellent problem-solving and analytical skills, as well as strong interpersonal and communication skills to engage with work partners, project teams, and clients.,