Regional Manager (Technical Services)

Company Description

Discover the innovative world of "hahne," a distinguished brand under Sievert 20Microns Building Materials Private Limited, dedicated to offering comprehensive construction chemical solutions. Engineered with advanced German technology, our products ensure exceptional performance and durability. This partnership combines Sievert SE's century-long expertise in construction chemicals with 20 Microns Limited's three decades of experience in Specialty Minerals and Chemicals. Our extensive product range includes tiling and stone care solutions, industrial and commercial flooring systems, waterproofing products, concrete repair solutions, and more.

Role Description

This is a full-time, on-site role for a Regional Manager (Technical Services), located in Mumbai. The Regional Manager will be responsible for overseeing technical services, technical presentations, providing technical support and application trainings, troubleshooting issues, managing customer service interactions, and site demonstrations. The role is key in ensuring correct product usage, increasing brand trust, and supporting the sales team with technical expertise. The responsibility of this role would be to manage technical services for the states of Maharashtra and Gujarat region. Day-to-day tasks include ensuring the efficient and effective implementation of technical solutions and maintaining high levels of customer satisfaction.

Key Responsibilities

• Provide product demonstrations and training to contractors, applicators, channel partners, and internal sales teams
• Assist in preparation of technical submittals, method statements, and specifications for project clients
• Address and resolve customer technical complaints or concern.
• Coordinate with R&D and Sales team for performance feedback and formulation fine-tuning
• Support pre-sales and post-sales activities from a technical standpoint
• Maintain records of site reports, training sessions, and feedback
• Conduct site visits for product application supervision, troubleshooting, and technical evaluations
• Attend conferences, exhibitions, and training events as required

Experience:

Qualifications

• Bachelor's degree in Engineering / Chemistry / Material Science / or in related technical field. Experience in relevant industry would be a plus.

Joining Timeline

• Preferably within 30–45 days.