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Aarav Global Products & Services
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Support Executive -Non-Tech- Immediate Joiner

Support Executive -Non-Tech- Immediate Joiner

Aarav Global Products & Services

2 - 5 years

1 - 3 Lacs

Navi Mumbai Mumbai (All Areas)

Posted:1 month ago| Platform:

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Skills Required

Complaint Handling Handling Customer Queries Calls Handling Solving Queries Email Handling Customer Complaints Handling Client Calls Customer Handling

Work Mode

Work from Office

Job Type

Full Time

Job Description

Experience: 2 Years Education: Graduate B.COM Job Type: Full-Time Department: Customer Support / Operations Key Responsibilities: Handle and resolve customer complaints through email, phone, and chat channels within defined Service Level Agreements (SLAs) . Utilize MS Office Suite (Word, Excel, Outlook) for documentation, communication, and reporting. Maintain accurate documentation and reports related to customer queries, complaints, and resolutions. Prepare and share periodic reports highlighting trends, issues, and resolution status with relevant stakeholders. Continuously update the internal knowledge base with common issues and standardized responses. Ensure strict adherence to company policies , quality standards, and customer service protocols. Required Skills: Strong communication and interpersonal skills Attention to detail and strong documentation/reporting abilities Ability to work independently and collaboratively in a team Interested candidates are requested to share their CVs at Ravina.devalia@aarvaglobal.in

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Support Executive -Non-Tech- Immediate Joiner