Position: Desktop Administration Office Location: Navi Mumbai (Seawoods) Shift Timing: 24/7 Support (Rotational shift) Key Responsibilities: Installation and configuration of desktops, laptops, and peripheral devices (printers, scanners, etc.) Troubleshoot hardware and software issues in Windows-based systems. Provide support for basic network connectivity issues (LAN/Wi-Fi). Perform regular maintenance tasks to ensure systems run efficiently. Install and update software and antivirus solutions. Respond to user support requests in a timely and professional manner. Maintain inventory of IT assets and assist in documentation. Required Skills: Good knowledge of desktop/laptop/printer hardware. Experience with Windows OS, MS Office, and basic networking. Strong problem-solving and communication skills. Ability to work independently and manage time efficiently.

Experience: 2 Years Education: Graduate B.COM Job Type: Full-Time Department: Customer Support / Operations Key Responsibilities: Handle and resolve customer complaints through email, phone, and chat channels within defined Service Level Agreements (SLAs) . Utilize MS Office Suite (Word, Excel, Outlook) for documentation, communication, and reporting. Maintain accurate documentation and reports related to customer queries, complaints, and resolutions. Prepare and share periodic reports highlighting trends, issues, and resolution status with relevant stakeholders. Continuously update the internal knowledge base with common issues and standardized responses. Ensure strict adherence to company policies , quality standards, and customer service protocols. Required Skills: Strong communication and interpersonal skills Attention to detail and strong documentation/reporting abilities Ability to work independently and collaboratively in a team Interested candidates are requested to share their CVs at Ravina.devalia@aarvaglobal.in