Customer Service Representative

Job Description

Roles: Communicate with current and potential customer via telephone, email and online chat. (inbound & Outbound) Responsibilities: Handling complaints to building strategies for improving the overall customer experience and fostering loyalty. Troubleshooting tech problems Processing orders and transactions Answering questions about a company s products or services Developing and documenting knowledge into helpful content Quali cations & Skills: Undergraduate engineering degree in Mechanical / Automobile / Electronics is must. Prior experience working in call centers or MNCs as a customer service agent. Pro ciency with basic computer applications, such as Microsoft Windows, Word, and Excel Excellent verbal and written communication skills Ability to remain calm and composed in a fast-paced, high-pressure environment. Good empathy and listening skills to de-escalate situations and identify the underlying issues of a problem. Ability to stand or sit for extended periods of time. (OTs) Familiarity with Automatic Call Distribution Phone System (ACD), caller ID, and auto-dialing systems Experience: Minimum 1-3yrs years of experience is required