Customer Service Representative

About Us:

Tradevista E-commerce Services Pvt. Ltd. is a leading partner of Alibaba.com in India, helping Indian exporters connect with global buyers. We onboard and support paid sellers on Alibaba.com, empowering them with international trade opportunities. We’re seeking a passionate and people-oriented Customer Service Representative who can guide our clients through their Alibaba journey and foster long-term relationships.

Role Overview:

As a Customer Service Representative, your primary responsibility will be to provide post-sales support, training, and relationship management to our existing paid clients. You’ll act as a trusted advisor, helping them navigate the Alibaba.com platform, resolve issues, and ensure they see tangible business value—ultimately leading to client satisfaction and renewal.

Key Responsibilities:

• Provide onboarding assistance and regular training to new and existing paid clients.

• Serve as the primary point of contact for client inquiries, delivering timely and accurate solutions.

• Build and maintain strong, long-term client relationships through regular communication.

• Monitor client usage and performance on the platform and provide strategic guidance to improve results.

• Identify potential issues or dissatisfaction early and proactively resolve them.

• Collaborate with the sales, technical, and support teams to ensure smooth service delivery.

• Drive renewals by ensuring a positive client experience throughout the contract period.

What We’re Looking For:

• 1–3 years of experience in customer service, client success, or account management.

• Excellent communication skills in English and Hindi (written and verbal).

• Strong problem-solving skills and a proactive approach to client concerns.

• Ability to manage multiple clients and prioritize effectively.

• Familiarity with B2B platforms or e-commerce (experience with Alibaba.com is a plus).

• A customer-first mindset with a focus on value delivery and retention.

What You’ll Get:

• Opportunity to work closely with the global trade ecosystem.

• Structured onboarding and Alibaba. Com-specific training.

• A fast-paced, growth-oriented work culture.

• Incentives and rewards linked to client success and renewals.

Apply Now:

If you're passionate about helping businesses grow and thrive on a global platform and you enjoy building lasting relationships with clients, this role is for you.