Urgent Requirement- Desktop Support EngineerExp-3+yearsLocation- GurgaonRoles & Responsibility- Installation and configuration of standard OS build, service packs & relevant OS/Security patches, Antivirus clients, availability tools, application clients (approved), mail clients & mail boxes, printers, scanners, etc. Isolate system issues; diagnose standard software issues and report hardware issues to respective team. Update the knowledge base in the tool based on the successful resolutions provided Support for local area network issues, DHCP client Install approved patches onto desktops / laptops which have failed automatic update from Service Desk Troubleshoot print queue related issues Troubleshoot O365, Outlook, OneDrive, MS Teams, Calendar sync/sharing issues Can share resume @akriti.jaiswal@lrsservices.in

Urgent Requirement-Profile- Service Desk EngineerExp-1-4yearsLocation- Gurgaon Roles and responsibility- Monitored and executed all end user calls related to IT Services.All mails to be read thoroughly and replied to all the concerned in case of escalation. Generating the tickets and aligning the Engineer of Concerned Team to solve the issue encountered.Coordinating with engineer, as well as with user for the update of the call.Closing the ticket ID with the proper resolution method followed by engineer to troubleshoot the issue.Taking the user acknowledgement before closing the ticket ID.Check and generate the Daily call report, Monthly call reportInteracting and escalate issue with senior and follow end to end resolution.Coordinate and manage relationships with vendors that provide hardware, network and other support.Maintaining hardware and software Inventory and follow all IT documentation processKnowledge and work close with service desk & ticketing software tools like remedy, footprint.Remote Support as per requirement through Team Viewer, VNC, Remote Desktop to solve Windows and Software issue.Can share resume at akriti.jaiswal@lrsservices.in

Urgent Requirement-Profile- Project ManagerExperience- 10-15yrsLocation- Mumbai (Airoli/Worli)Certificate Mandatory- Prince 2 (Foundation) Basic Knowledge- Data Center & IT infraJob description-1. The scope of a project manager is the sum of all the tasks, activities, and deliverables that the project manager has to perform or oversee during the project lifecycle. The scope of a project manager can vary depending on the type, size, complexity, and context of the project, but it generally includes the followingIdentifying project goals and scopePlanning and documenting project tasks Ensuring deliverables are delivered on time Managing all project resources Communicating with stakeholders Eliminating blockers and potential risks Documenting project process2. Different Scope on Different ProjectsThe scope of a project manager should be defined at the beginning of the project, in alignment with the project Scope & Key stakeholders. The project charter or a project initiation document, should outlines the project objectives, scope, deliverables, milestones, roles and responsibilities, assumptions, constraints, and risks. The output of a project manager should be clear, realistic, and measurable, and it should be reviewed and updated throughout the project as needed.3. SLA of a PMO/DeliverablesThe SLAs for a project should be defined in the beginning of the Project depending upon the Project Deliverables, Milestones, Activities, Risks, Dependencies Every Milestone/Activity is required to have a target closure date which should be baselined in the beginning/planning stage of the Project the PMO would be the success manager for achieving these targets any delay or misses would have to be documented with relevant and justifiable explanationsFinally, the Overall Project Closure has to be achieved within the planned dates and the measurable metric is to be achieved and documentedCan share resume at akriti.jaiswal@lrsservices.in