1473 Complaint Handling Jobs - Page 26

Brickfolio Solutions is looking for Sales Executive to join our dynamic team and embark on a rewarding career journey. Conduct market research to identify selling possibilities and evaluate customer needs Actively seek out new sales opportunities through cold calling, networking and social media Set up meetings with potential clients and listen to their wishes and concerns Prepare and deliver appropriate presentations on products and services Create frequent reviews and reports with sales and financial data Ensure the availability of stock for sales and demonstrations Participate on behalf of the company in exhibitions or conferences Negotiate/close deals and handle complaints or objections Collaborate with team members to achieve better results Gather feedback from customers or prospects and share with internal teams

Hi Job Seekers, Greetings from Shining Stars We are HIRING for Multinational BPO at NOIDA location Profile- Customer Support Executive Note- To get your interview aligned connect with 8630365298- Palakshi / share your resume over whatsapp. Also we have positions for Remote options, Anyone interested can also apply. Salary- Up to 3.5 LPA ( depending upon experience and interview ) Roles and Responsibilities : Handling Customer Inquiries: Respond to customer queries via phone, email, chat, or in-person. Resolving Complaints: Address and resolve customer issues efficiently and empathetically. Product/Service Knowledge: Provide accurate information about products or services. Maintaining Records: Document customer interactions, transactions, and feedback. Follow-ups: Ensure timely follow-up with customers on open issues or after-service delivery. Support Sales Teams: Assist with order processing, upselling, or cross-selling when necessary. Feedback Collection: Gather and report customer feedback to improve services. Preferred Candidates: Should be comfortable with rotational shifts Must have excellent communication skills Should be comfortable with 6 days working Anyone interested for day shift can also apply Uncapped Incentives will be there If interested please share your CV or call on 8630365298 ( Palakshi) ** Call only between 10am to 6pm on working days** #bpo #hiring #hiringnow #hiringalert #bpohiring #customercarehiring #voiceprocess #chatprocess #noidalocation #noidajobs #jobs2025 #freshershiringnow #undergraduates #12thpass

a thoroughBasic Information Role Title: Escalation Manager Function/Sub-Function/Vertical: Escalation Desk-CS Work Location: TDL Work Experience: 5-7 years in escalation management Experience and Skillset: Primary Responsibilities: 1. Manage Customer Escalations: Act as the primary point of contact for handling customer escalations across multiple channels (email, phone, social media, etc.). Take ownership of high-impact and sensitive issues, ensuring timely resolution and customer satisfaction. 2. Root Cause Analysis (RCA): Conduct thorough investigation into escalated issues to determine the root cause. Collaborate with cross-functional teams (Product, Technical, Operations, etc.) to resolve issues and implement long-term fixes. 3. Timely Resolution & Communication: Ensure escalations are acknowledged, tracked, and resolved within defined SLAs. Provide clear, consistent, and empathetic communication to internal stakeholders and customers throughout the resolution process. 4. Process Improvement & Prevention: Identify patterns and trends in escalations to proactively improve systems, processes, or training. Recommend and implement process changes to reduce repeat issues and prevent future escalations. 5. Stakeholder Management: Liaise with senior leadership, internal teams, and external partners to facilitate resolution of complex cases. Provide regular updates on escalation metrics, case statuses, and areas of concern. 6. Documentation & Reporting: Maintain detailed and accurate records of all escalations and actions taken. Prepare escalation reports and dashboards for leadership review. 7. Training & Knowledge Sharing: Mentor frontline support teams on effective escalation handling. Conduct periodic training sessions to ensure consistent escalation handling procedures. 8. Customer Advocacy: Champion the voice of the customer within the organization. Work to restore customer trust and strengthen long-term relationships. Preferred Qualifications: Proven experience in customer support, escalation handling, or service delivery roles. Strong communication, problem-solving, and interpersonal skills. Ability to manage multiple escalations simultaneously in a high-pressure environment. Knowledge of CRM and ticketing tools (e.g., Zendesk, Salesforce, Freshdesk). Familiarity with SLA metrics, customer satisfaction KPIs (CSAT/NPS/resolution within TAT), and escalation workflows. Education: Masters in Business Administration Experience: 5-7 years of work experience in Escalations management.

Your Day : Respond to customer inquiries in a timely and professional manner Resolve customer complaints with empathy and efficiency Provide product/service information and troubleshooting support Follow up to ensure customer satisfaction

WFH only if you meet requirements 1 yr CS exp mandatory Core i5 (7th Gen +), GB Ram Webcam + noise cancellation headset 20 mbps internet + UPS mand EDR installed + SHL system check Report Salary -24500 ctc Great Comms required in English and hindi

Urgent Hiring for Customer Support/ Service Executives Job Location: sector 44, Gurgaon No.of open positions - 20 Salary range : 20k to 30k ctc Qlfn: Graduation preferred IMMEDIATE JOINERS ARE PREFERRED GOOD COMMUNICATION SKILLS Role & responsibilities Customer queries handling Customer retention Inbound calls customer support

About The Role : " Customer Service Officers to address requests/complaints received from clients for all for Retail Asset Products (EgHome loan LAP/Personal Loan). "Address all Service Request Complaints and ensure all requests/complaints are closed within TAT "Digital Adoption for all Retail Asset Clients "Achieve Cross sell Targets set as per KRA"s "Quality of Service Request and Resolution as given to customers. Job requirements"Some experience in Customer Service would be an added advantage "Believes in team work "Taking ownership of customer issues and taking them to end to end resolution "Apply best practices and focus on areas of improvement "Focused towards achievement of own KRAs "Building rapport and coordinating with internal stakeholders and ensuring customer requests are addressed on time. "Proficiency in WORD and EXCEL/PPT preferred Eligibility"Spent twelve months (applicant for same grade role)/eighteen months (applicant for next grade role) in the same division function role. "Applications can be made for roles in same level or one level above.

Job Title : Customer Service Executive Location : New Delhi /Gurgaon Department : Customer Service Employment Type : Full-time About Lenskart: Lenskart is Indias leading eyewear brand, focused on delivering world-class products and exceptional customer experiences. With a strong presence online and offline, we are redefining the way people see and shop for eyewear. Join us and be a part of a customer-obsessed team thats transforming vision care for millions. Role Summary: We are hiring Customer Service Executives under the Universal Support model. In this role, you will handle customer queries and issues across all major channels inbound and outbound voice calls, chats, emails, and social media supporting both direct customers and store teams. Based on business needs, you may be assigned to a specific Line of Business (LOB). This is a multi-skilled role that requires flexibility, adaptability, and strong customer orientation. Key Responsibilities: Interact with customers through voice, chat, email, and social media platforms. Resolve queries related to products, orders, returns, exchanges, delivery issues, and general support. Make outbound calls for follow-ups, feedback collection, and issue resolution. Coordinate with internal teams to ensure timely resolution of escalated or complex issues. Support in-store teams in resolving customer escalations received via retail channels. Maintain detailed and accurate records of each interaction in CRM systems. Follow standard operating procedures (SOPs), quality standards, and compliance policies. Stay updated with product knowledge, ongoing promotions, and process updates. Key Performance Indicators (KPIs): Customer Satisfaction Score (CSAT) Maintain high customer satisfaction through quality service. Average Handling Time (AHT) Efficiently manage time across all interactions. First Contact Resolution (FCR) Resolve customer issues within the first contact wherever possible. Response Time (TAT) – Ensure timely responses across email, chat, and social media. Quality Score – Adhere to SOPs, communication protocols, and accuracy guidelines. Schedule Adherence – Maintain shift discipline and punctuality. Daily Productivity – Meet daily targets across channels (calls, chats, emails, tickets). Escalation Rate – Minimize avoidable escalations through proactive resolution. Repeat Rate – Reduce repeat customer contacts by resolving issues completely. Reopen Rate – Ensure accuracy and completeness to avoid ticket reopenings. Case Management – Effectively manage open cases, follow-ups, and closures within SLA. Escalation Control – Flag genuine escalations while independently handling routine queries. Note: All KPIs, targets and benchmarks will be defined on a monthly basis in line with business goals and process requirements. Required Skills & Qualifications: Education: Minimum HSC or Graduate in any discipline. Experience: Minimum 1 year of experience in a customer service role (voice/chat/email/BPO/e-commerce). Good communication skills in English; knowledge of regional languages is a plus. Comfortable with rotational shifts, including weekends and public holidays. Basic computer skills and familiarity with CRM tools, ticketing systems, and chat/email platforms. Strong interpersonal skills, empathy, and a solution-oriented mindset. Intrested Candidates can share their resumes on 9599754185 / 9155392395

About The Role : " Customer Service Officers to address requests/complaints received from clients for all for Retail Asset Products (EgHome loan LAP/Personal Loan)."Address all Service RequestComplaints and ensure all requests/complaints are closed within TAT"Digital Adoption for all Retail Asset Clients"Achieve Cross sell Targets set as per KRA"s"Quality of Service Request and Resolution as given to customers. Job requirements: "Some experience in Customer Service would be an added advantage"Believes in team work"Taking ownership of customer issues and taking them to end to end resolution"Apply best practices and focus on areas of improvement"Focused towards achievement of own KRAs"Building rapport and coordinating with internal stakeholders and ensuring customer requests are addressed on time. "Proficiency in WORD and EXCEL/PPT preferredEligibility:"Spent twelve months (applicant for same grade role)/eighteen months (applicant for next grade role) in the same division function role."Applications can be made for roles in same level or one level above.

Responsibilities: Manage sales & ops, oversee systems, handle complaints, account mgmt. Strong communication skills required, computer proficiency essential. Travel frequently, knowledgeable about tourism industry. Travel allowance Sales incentives Annual bonus Leave encashment

Handling escalated tickets , Customer Support team Be a POC for all ongoing mass failures , critical escalations,Maintaining all Team-related KPIs, Min 2yrs exp in Technical support, For more details- 8530014622/janvi.urbanecorps21@gmail.com

Responsible for the Investigation of customer complaints received through various sources. Investigate such issues to determine if the complaint was due to a failure to meet the specification as well as ensuring other groups are involved as needed when determining root cause and corrective actions. Also will be the first point of contact for all walk in customer. Job Responsibility Investigation of assigned customer complaints Root cause analysis of complaints and suggest corrective actions Primary contact for all customer experience reporting and complaint handling activities This individual is responsible for independently receiving, documenting, investigating, and coordinating responses on all complaints. Ensures timely investigation of and response to all complaints. This involves initiating and participating in investigations and corrective action arising from complaints. Maintains current and complete complaint files. Performs analyses of complaints and implant reports for trends and identification of potential corrective or preventive actions Primary contact for all walk in customers. This individual will be responsible for handling the concern for the walk in customers and ensuring timely closure of complaints. Will be responsible for processing NOC's/NDC’s for all request received and getting in touch with the customer in case it’s returned to office

You will be working as an Executive / Sr. Executive in the Service Coordination department at the At Home office located in Kirti Nagar, Delhi. Your primary responsibility will be to manage a Service Center network in order to provide exceptional after-sales service to our customers. Your key responsibilities will include: - Coordinating end to end activities with service centers and customers. - Regularly updating the CRM platform. - Providing prompt updates to customers. - Addressing customer queries and complaints by offering suitable solutions within the given timeframe and ensuring follow-up for resolution. - Handling demanding customers and escalations from the management hierarchy. - Coordinating effectively and in a timely manner with all relevant departments to facilitate proper communication flow. - Utilizing CRM practices effectively to provide accurate and complete information using appropriate methods and tools. - Following communication procedures, guidelines, and policies. - Identifying and assessing customer needs to ensure satisfaction. - Building strong relationships through open and interactive communication with the assigned service centers. The ideal candidate should have: - Relevant experience in a service center or similar process within the consumer durable industry or after-sales service industry. - Basic technical knowledge of spare parts and appliances. - Aptitude for fast and adaptive learning. - Willingness to apply acquired knowledge to practical situations. - Strong problem-solving skills and the ability to work both independently and in groups. - Keeping up to date with the company's product offerings and processes. Experience required: 5+ years Qualification: Graduate,

As an Area Sales Manager (Industrial) in Gurugram and surroundings, you should hold a B. Tech in Mechanical and an MBA (preferred). With a minimum of 5 years of sales and business development experience, you will work extensively with distributor networks focusing on technical knowledge of Industrial Lubricants and their applications. Your role involves setting sales targets for distributors, conducting secondary sales in industries, and mapping distributor areas. You will be responsible for developing direct industry lubricant distributors in the specified area, identifying new business opportunities, and creating strategic business development plans. You will need to conduct surveys to find industrial distributors, meet with them individually, and finalize distributors for specific territories. Technical knowledge of Industrial Applications and Industrial lubricants, especially Soluble Cutting Oils, will be crucial, along with experience in Complaint Handling in industrial applications and lubricants. Proficiency in MS Office tools, excellent communication and interpersonal skills, persuasive and negotiation abilities, client-centric approach, self-motivation, and strong organizational skills are essential for success in this role. In return, you can expect a competitive salary, opportunities for professional growth, and a positive and dynamic work environment.,

Job Description - Customer Support Executive Overview: We are looking for a proactive Customer Support Executive to join our Feedback Team. The role involves collecting customer feedback, resolving queries, and ensuring a positive customer experience. You will play a key role in driving service improvements by being the voice of the customer. Job Type: Full-Time Experience: 0 - 4 Years Key Responsibilities: 1- Engage with customers via calls, emails, chats, or surveys to collect feedback on their experience. 2- Handle and resolve customer complaints or concerns in a timely and empathetic manner. 3- Document feedback, categorize it based on themes, and escalate issues to relevant teams. 4- Collaborate with the Quality, Product, and Support teams to suggest service or product improvements. 5- Maintain detailed and accurate records of customer interactions and feedback. 6- Follow up with customers post-resolution to ensure satisfaction. 7- Provide daily/weekly reports to management highlighting trends in customer feedback. Soft Skills: Excellent communication and interpersonal skills. Patient, empathetic, and user-focused. Strong multitasking and teamwork abilities. Why Join Us? Friendly and collaborative work culture Opportunity to make a direct impact on customer experience Growth and learning opportunities within a dynamic team

Role & responsibilities Provides an outstanding customer service experience by using consultative skills to anticipate customer needs, suggest alternatives, and find solutions to meet customer needs. Ensures all customer problems are resolved quickly and to the satisfaction of the customer. Ensures confidentiality of customer data and careful handling of documents. Follow-up with callers on complaint and/or question resolution status Delivery tracking and Vendor Follow up and Customer follow-up. Resolving phone, walk-in, mail, fax, and email customer Preferred candidate profile Knowledge of MS office and Excel Good communication. Self-motivated with a results-driven approach.

Detail-oriented, working with fryers, hot oil, and high temp, staying late for night closing, with difficult customers, and shift flexibility services to all our customers Cashier, Counter, Dining, Washroom, and Exterior) and achieving sales targets.

Roles and Responsibilities Handle customer escalations in a timely and professional manner. Manage complaints, grievances, and queries from customers through various channels (phone calls, emails, chats). Resolve issues promptly by providing effective solutions or escalating them to relevant teams when necessary. Ensure high levels of customer satisfaction by resolving their concerns efficiently. Maintain accurate records of all interactions with customers using CRM software. Desired Candidate Profile 0-5 years of experience in BPO industry with focus on Customer Escalation management. Strong communication skills for handling complex customer queries via phone calls, emails, or chats. Ability to work under pressure to meet tight deadlines while maintaining attention to detail. Proficiency in solving queries related to products/services offered by the company.

Role & responsibilities Resolve complaints / escalations received through Emails on Nodal Desk Mailbox or through calls. • Ensure daily productivity metrics achievement with customer centric approach. • To be sensitive towards complaints and the stricter timelines, should co-ordinate with cross functions to get necessary resolution, requires follow-ups and influencing decisions. • Navigate multiple personal computer, business, e-mail and web applications easily and proficiently while engaged in inbound telephone calls. Cases require analyzing, explaining and answering internal and external customer questions, requests and resolving their product, billing and service concerns efficiently and professionally. • To proactively highlight issues and process improvement to reduce escalations Cases require analyzing, explaining and answering internal and external customer questions, requests and resolving their product, billing and service concerns efficiently and professionally. Preferred candidate profile

About The Role Area Manager Customer Care Rest of Maharastra Grade M4 Leading a team of Approx7 Customer Service Officers to address requests/complaints received from clients for all for Retail Asset Products (EgHome loan LAP/Personal Loan). Address Service RequestComplaints including those created by channel partners (Branches Wealth/Contact Centre) and ensure all are closed within TAT Drive Digital Adoption for all Retail Asset Clients Close looping of Complaints and TNPS Detractor feedbacks end to end and incorporate changes for improvement. Ensure we maintain benchmark TNPS score of +65 Process modifications and Business Process Reengineering to bring about efficiency in process and customer delight. Quality of Service Request and Resolution as given to customers to be monitored. Feedback and corrective action to be taken if any error noticed Review Team"s Performance each Month and provide feedbacks and support team to achieve their respective KRA"s. Ensure adequate training and certifications are completed for each staff member Ensuring Team Strength in Place Drive Cross sell and focussed on revenue generation Others Believes in team work and identify and utilizes each team member"s strength and knowledge for achievement of short and long term organization goals Apply best practices and focus on areas of improvement Focussed towards achievement of teams and own KRAs Building rapport and coordinating with internal stakeholders and ensuring customer requests are addressed on time

Key Responsibilities: Respond promptly to customer complaints and ensure effective resolution within defined timelines. Handle customer queries professionally across multiple channels phone, email, and chat. Coordinate with internal departments to streamline processes and enhance overall service delivery. Maintain accurate records of customer interactions and document necessary follow-up actions. Prepare and update daily MIS reports related to customer service performance and feedback. Monitor recurring issues and suggest process improvements for better customer experience. Ensure a high level of customer satisfaction through quality support and proactive communication. Preferred Candidate Profile: Excellent communication skills both verbal and written. Strong problem-solving and interpersonal abilities. Proficiency in MS Office, especially Excel for report generation. Ability to multitask and manage time effectively in a fast-paced environment. Experience in customer service or support roles will be an added advantage.

About Us SBI Card is proud to be an equal opportunity & inclusive employer and welcome employees without any discrimination on the grounds of race, color, gender, religion, creed, disability, sexual orientation, gender identity, marital status, caste etc. SBI Card is committed to fostering an inclusive and diverse workplace where all employees are treated equally with dignity and respect which makes it a promising place to work. What s in it for YOU SBI Card truly lives by the work-life balance philosophy. We offer a robust wellness and wellbeing program to support mental and physical health of our employees Admirable work deserves to be rewarded. We have a well curated bouquet of rewards and recognition program for the employees Dynamic, Inclusive and Diverse team culture Gender Neutral Policy Inclusive Health Benefits for all - Medical Insurance, Personal Accidental, Group Term Life Insurance and Annual Health Checkup, Dental and OPD benefits Commitment to the overall development of an employee through comprehensive learning & development framework Role Purpose Responsible for ensuring timely and accurate resolution of all collections related customer complaints in alignment with the defined TAT and guidelines. Role Accountability Ensure resolution of Complaints/Requests/Queries/ Escalations related to Collections reported at Customer Services through SBIC Internal channels or Regulatory Bodies on CardOne/mail and EWS/dispute complaints reported at Collections Field/Tele calling within Business TAT Ensure timely execution and closure of assigned Scrabble tickets related to investigation/blocking/NOC approvals/Missing Payment/Stop Calls etc. Manage Resolution & TAT Maintenance Identify the gaps in Collections by conducting RCA of the complaints and tracking the gaps to closure Identify issue and raise the same to concerned departments/units & ensuring complaint closure by providing amicable resolution as per the process/policy Validate and track all complaints/requests Ensure clear articulation of investigation & complaint resolution on CardOne/mail Measures of Success Complaints Resolution % Quality Resolution% No Avoidable Escalation Zero TAT Burst Case Lesser Repeat Case Process Adherence as per MOU Technical Skills / Experience / Certifications Process understanding of Collections & Complaint Handling Strong understanding of the Collection processes & policies to relay the information correctly Competencies critical to the role Analytical Ability Process Orientation Stakeholder Management Detail Orientation Qualification Graduate/Post Graduate in any discipline Preferred Industry FSI

Vividus Hotels is looking for Sales Executive to join our dynamic team and embark on a rewarding career journey Conduct market research to identify selling possibilities and evaluate customer needs Actively seek out new sales opportunities through cold calling, networking and social media Set up meetings with potential clients and listen to their wishes and concerns Prepare and deliver appropriate presentations on products and services Create frequent reviews and reports with sales and financial data Ensure the availability of stock for sales and demonstrations Participate on behalf of the company in exhibitions or conferences Negotiate/close deals and handle complaints or objections Collaborate with team members to achieve better results Gather feedback from customers or prospects and share with internal teams

KR Human Resource Solutions is looking for Sales Executive to join our dynamic team and embark on a rewarding career journey Conduct market research to identify selling possibilities and evaluate customer needs Actively seek out new sales opportunities through cold calling, networking and social media Set up meetings with potential clients and listen to their wishes and concerns Prepare and deliver appropriate presentations on products and services Create frequent reviews and reports with sales and financial data Ensure the availability of stock for sales and demonstrations Participate on behalf of the company in exhibitions or conferences Negotiate/close deals and handle complaints or objections Collaborate with team members to achieve better results Gather feedback from customers or prospects and share with internal teams

KR Human Resource Solutions is looking for Sales Executive to join our dynamic team and embark on a rewarding career journey Conduct market research to identify selling possibilities and evaluate customer needs Actively seek out new sales opportunities through cold calling, networking and social media Set up meetings with potential clients and listen to their wishes and concerns Prepare and deliver appropriate presentations on products and services Create frequent reviews and reports with sales and financial data Ensure the availability of stock for sales and demonstrations Participate on behalf of the company in exhibitions or conferences Negotiate/close deals and handle complaints or objections Collaborate with team members to achieve better results Gather feedback from customers or prospects and share with internal teams