789 Complaint Handling Jobs - Page 23

Hi, Naukri.com is hiring for Customer Support for Noida location. As discussed, please find the mentioned JD for the said role. About Info Edge InfoEdges mission is to create world-class platforms that transform lives by continuously innovating. Our products and services are built keeping our customers in mind. We always delight our customers by delivering superior value through enhanced offerings on the internet and other platforms. Through our continuous investment across various businesses, especially in cutting-edge technology, machine learning and artificial intelligence (AI), we have built a robust system that constantly increases our predictive powers on customer behaviour, and optimizes and improves our systems. Our various teams tirelessly work together to solve problems, innovate, and create something to empower our customers. At Info Edge, people are our core competitive advantage and we will continue doing all that is needed to attract and retain the best available talent. About BU: Naukri.com Naukri is Indias market leader in the recruitment business. It provides all the job seekers with advisory services and caters to their different needs and offer value-added features such as resume writing, highlighting and many more. With over 67 Million resumes searches daily, Naukri.com has 5 Million job listings, 59 Thousand+ unique clients and 4.9 Million recruiters connect with the job seekers via emails. Job Objective: The objective of this role is to resolve customer queries related to the business portal, its features and services. The role will also be responsible for creating a high trust value proposition and influence the clients to leverage the product in the best possible manner. Job Description: Interacting with corporate customers on calls / emails (handling already acquired corporate customers with post sales hand-holding and deliverables) Assisting recruiters and HR professionals in understanding the functionalities of Naukri portal and providing resolutions to their recruitment related queries Creating a high trust value proposition and making clients understand various service offerings and the functionalities of naukri.com website Solving queries related to optimum usage of opted services with quality inputs and providing resolution within the defined TAT Coordinating with other departments on a daily basis and following up with them diligently Working on different CRMs and reporting tools ensuring productivity and quality standards being met as expected Required Skills: Excellent verbal and written communication skills Ability to work independently and under pressure Comfortable with rotational shifts Perks: Day Shift 5 Days working ( Rotational off)

Hi, Naukri.com is hiring for Customer Support for Noida location. As discussed, please find the mentioned JD for the said role. About Info Edge InfoEdges mission is to create world-class platforms that transform lives by continuously innovating. Our products and services are built keeping our customers in mind. We always delight our customers by delivering superior value through enhanced offerings on the internet and other platforms. Through our continuous investment across various businesses, especially in cutting-edge technology, machine learning and artificial intelligence (AI), we have built a robust system that constantly increases our predictive powers on customer behaviour, and optimizes and improves our systems. Our various teams tirelessly work together to solve problems, innovate, and create something to empower our customers. At Info Edge, people are our core competitive advantage and we will continue doing all that is needed to attract and retain the best available talent. About BU: Naukri.com Naukri is Indias market leader in the recruitment business. It provides all the job seekers with advisory services and caters to their different needs and offer value-added features such as resume writing, highlighting and many more. With over 67 Million resumes searches daily, Naukri.com has 5 Million job listings, 59 Thousand+ unique clients and 4.9 Million recruiters connect with the job seekers via emails. Job Objective: The objective of this role is to resolve customer queries related to the business portal, its features and services. The role will also be responsible for creating a high trust value proposition and influence the clients to leverage the product in the best possible manner. Job Description: Interacting with corporate customers on calls / emails (handling already acquired corporate customers with post sales hand-holding and deliverables) Assisting recruiters and HR professionals in understanding the functionalities of Naukri portal and providing resolutions to their recruitment related queries Creating a high trust value proposition and making clients understand various service offerings and the functionalities of naukri.com website Solving queries related to optimum usage of opted services with quality inputs and providing resolution within the defined TAT Coordinating with other departments on a daily basis and following up with them diligently Working on different CRMs and reporting tools ensuring productivity and quality standards being met as expected Required Skills: Excellent verbal and written communication skills Ability to work independently and under pressure Comfortable with rotational shifts Perks: Day Shift 5 Days working ( Rotational off)

About Rentokil Initial Hygiene Rentokil Initial Hygiene India, operating in more than 75 countries is the trusted hygiene solution provider globally. Together with 100 years of experience with tailored solutions to meet customised business needs, assuring 100% peace of mind with Rentokil Initial services. Rentokil Initial offers the widest range of washroom hygiene services including the provision and maintenance of products such as air fresheners, sanitisers, feminine hygiene units, hand dryers, soap dispensers, floor protection mats. For more details: https://www.initial.com/in/ About the Role: The incumbent will be responsible to actively seek out and engage customer prospects. Providing complete and appropriate solutions to new existing accounts to boost top-line revenue growth, customer acquisition levels and profitability. Job Responsibilities: To identify, source and secure both long-term and short-term B2B business opportunities. To develop new business opportunities within current and new customer bases per the sales strategy. To look after client retention by ensuring customers ongoing expectations are met. To manage day-to-day sales activities, including proposal, service agreement, and prospecting and market development. To support the service team by providing customer feedback. To develop good client relationships. To assist with debt collection. To manage the Team. Key Result Areas: Achievement of Gross Monthly Revenue Target of 1.5L/2L/2.5L per month Achievement of 02 new logos/New account/month Collection for first three months for newly acquired business Client retention Complaint handling Adherence to SHE guidelines Competencies (Skills essential to the role): Fluency in both verbal and written English preferred. Good Interpersonal & Networking Skills Ability to communicate effectively Abi

Conduct market research to identify selling possibilities and evaluate customer needs Actively seek out new sales opportunities through cold calling, networking, industry events, conferences, exhibitions Prepare and deliver appropriate presentation on products and services Provide accurate, complete and comprehensive responses to bid and sales leads. Preparing estimates and quotations for prospects Negotiate/close deals and handle complaints or objections Collaborate with team members to achieve better results Proven experience of 2+ years in B2B Sales / Sales of Industrial products Thorough understanding of marketing and negotiating techniques Fast learner and passion for sales Well versed with MS Word, Excel, PowerPoint Ready for field work when required Self-motivated with a results-driven approach Proficiency in English

Role & responsibilities Handling customer queries / complaints primarily on emails, letters and calls for Retail Liabilities Adhere to agent-level Service Level Agreement (SLAs) specific by the process Ensure adherence to time schedules (Turn Around Time) Complete the logs specified by the process (End-of-day target) Adherence to Information Security norms & quality process norms. To be aware of and comply with any updates about the process Act on the feedback given by Team Leader/Team Coach or Quality or on the coaching provided to the team as guidelines for improving performance Provide inputs to improve work procedures that can enhance overall team performance. Preferred candidate profile Graduate Atleast 1-3 years experience with 6 months which should to be in customer service role - Understanding of call center industry an advantage Excellent communication skills Verbal & Written Flexible to work 24/7 (For Females: 7AM till 8PM) including Sunday/holidays Flexible to get scattered 8 Week Offs in a month with 9hours shift Good listening skills and strong communication abilities. Be Confident and willing to learn with a flair for knowledge. Possess an upbeat, positive can-do attitude & works with integrity Team Player, collaborative Self-motivated person including the ability to act as a role model within the organization. Should be able to establish rapport quickly with peers, managers & customers

Kusum Tradex Pvt Ltd is looking for Sales Executive to join our dynamic team and embark on a rewarding career journey Conduct market research to identify selling possibilities and evaluate customer needs Actively seek out new sales opportunities through cold calling, networking and social media Set up meetings with potential clients and listen to their wishes and concerns Prepare and deliver appropriate presentations on products and services Create frequent reviews and reports with sales and financial data Ensure the availability of stock for sales and demonstrations Participate on behalf of the company in exhibitions or conferences Negotiate/close deals and handle complaints or objections Collaborate with team members to achieve better results Gather feedback from customers or prospects and share with internal teams

LED Replacements - mail coordination's, Faulty Lights pickup from the store, Handling mails, Maintaining data in the excel, Learning Audit. Required Candidate profile ITI Certification Holder, Good Knowledge about the LED Lights so that he can also go at the site if needed. Background Experience from LED Lighting will be an advantage.

Sweware is looking for Sales Executive to join our dynamic team and embark on a rewarding career journey Conduct market research to identify selling possibilities and evaluate customer needs Actively seek out new sales opportunities through cold calling, networking and social media Set up meetings with potential clients and listen to their wishes and concerns Prepare and deliver appropriate presentations on products and services Create frequent reviews and reports with sales and financial data Ensure the availability of stock for sales and demonstrations Participate on behalf of the company in exhibitions or conferences Negotiate/close deals and handle complaints or objections Collaborate with team members to achieve better results Gather feedback from customers or prospects and share with internal teams Educational Qualification : MBA , BCA , MCA , B.COM , M.COM Job Description : Should have excellent communication skills.

Navjivan Motors Pvt Ltd is looking for Sales Executive to join our dynamic team and embark on a rewarding career journey Conduct market research to identify selling possibilities and evaluate customer needs Actively seek out new sales opportunities through cold calling, networking and social media Set up meetings with potential clients and listen to their wishes and concerns Prepare and deliver appropriate presentations on products and services Create frequent reviews and reports with sales and financial data Ensure the availability of stock for sales and demonstrations Participate on behalf of the company in exhibitions or conferences Negotiate/close deals and handle complaints or objections Collaborate with team members to achieve better results Gather feedback from customers or prospects and share with internal teams

Travunited is looking for Sales Executive to join our dynamic team and embark on a rewarding career journey Conduct market research to identify selling possibilities and evaluate customer needs Actively seek out new sales opportunities through cold calling, networking and social media Set up meetings with potential clients and listen to their wishes and concerns Prepare and deliver appropriate presentations on products and services Create frequent reviews and reports with sales and financial data Ensure the availability of stock for sales and demonstrations Participate on behalf of the company in exhibitions or conferences Negotiate/close deals and handle complaints or objections Collaborate with team members to achieve better results Gather feedback from customers or prospects and share with internal teams Drive business growth by connecting with potential clients and partners. You'll pitch services, manage accounts, and contribute to our strategic goals.

Looks Studio is looking for Sales Executive to join our dynamic team and embark on a rewarding career journey Conduct market research to identify selling possibilities and evaluate customer needs Actively seek out new sales opportunities through cold calling, networking and social media Set up meetings with potential clients and listen to their wishes and concerns Prepare and deliver appropriate presentations on products and services Create frequent reviews and reports with sales and financial data Ensure the availability of stock for sales and demonstrations Participate on behalf of the company in exhibitions or conferences Negotiate/close deals and handle complaints or objections Collaborate with team members to achieve better results Gather feedback from customers or prospects and share with internal teams

This opportunity is with Leading Finance Company in Chennai Location Roles & Responsibilities:- Grievance Redressal Management Complaint Handling: Team will be primarily responsible for overseeing the effective resolution of customer complaints raised through regulatory channel. This includes addressing issues related to services, transactions, fraud, or any other areas of customer dissatisfaction. Timely Resolution: Ensuring that complaints are addressed and resolved within the timelines prescribed. Escalation Point: Acting as the final point of contact for complaints that cannot be resolved at lower levels. Customer Communication Transparency in Communication: Keeping customers informed about the status of their complaints, providing regular updates, and ensuring clear communication regarding resolution steps. Empathetic Communication: Responding to customer complaints with empathy and understanding, particularly in cases of serious grievances or dissatisfaction. External Liaison: Acting as a liaison between the organization and regulatory bodies, including the RBI, ensuring all communication is professional, accurate, and complies with applicable standards. Root Cause Analysis Investigating Complaints: Conducting a thorough investigation into customer complaints to identify the root cause of issues, whether they are procedural, operational, or caused by human error. Problem Resolution: Identifying systemic issues that might be causing recurrent complaints and working with relevant teams to implement corrective measures to prevent future issues. Continuous Improvement: Proactively recommending changes to policies, procedures, or systems based on lessons learned from customer complaints. Interested candidates can share their updated CV at yogita@topgearconsultants.com

A Customer Relationship Executive manages client relationships, ensures customer satisfaction, and drives business growth by fostering loyalty and enhancing brand reputation . They are responsible for providing excellent customer service, responding to inquiries, managing databases, and collaborating with sales teams. Here's a more detailed breakdown: Key Responsibilities: Client Relationship Management: Building and maintaining strong relationships with clients, understanding their needs, and anticipating their future needs. Customer Service: Providing excellent service, addressing customer concerns and complaints, and resolving issues in a timely manner. Communication: Communicating effectively with clients, sales teams, and other internal departments to ensure smooth operations and a positive customer experience. Database Management: Maintaining and updating customer databases with accurate information, including customer data and interaction history. Sales Support: Working closely with sales teams to facilitate a smooth sales process, customer handover, and retention efforts. Customer Feedback: Conducting customer surveys, collecting feedback, and identifying areas for improvement to enhance the customer experience. Compliance: Ensuring adherence to company policies and procedures regarding customer interactions and data privacy. Data Integrity: Maintaining accurate and up-to-date customer information in the CRM system to ensure sound decision-making. Skills and Qualities: Excellent communication skills (written and verbal) : The ability to clearly and concisely communicate with clients and internal teams. Problem-solving skills : The ability to identify and resolve customer issues effectively. Interpersonal skills : The ability to build rapport and strong relationships with clients. Empathy and understanding : The ability to understand and address customer needs and concerns. Adaptability : The ability to adjust to changing customer needs and company policies. CRM system proficiency : Familiarity with CRM software and its functionalities. Analytical skills : The ability to analyze customer data and identify trends. Sales skills : The ability to understand sales processes and contribute to customer retention. Role & responsibilities Preferred candidate profile

Customer Quality Assurance Engineer - knowledge of testing electrical machines as per IS standards Coordinate activities in process inspection final inspection & testing Handle Customer Inspections independently Update in PPAP WI in-house checks OPL Required Candidate profile Preferred Age: 28 to 40 years Experience in Electrical Equipment Manufacturing Industry as a Customer Quality Assurance Engineer Quality Audit Customer PPAP Preparation, Approval & Sign off

Experience: Minimum 4 yrs. Skills: Good communication skills Guest issue resolution VIP and corporate guests management Handling complaints

Job description An International Process Job is a job where the executives are assigned to handle the calls from customers in the U.S . These jobs include product and service support or technical support in which the customer is calling to solve an issue. Skills Required: Excellent Verbal and Written Communication skills. Good Technical Knowledge Good logical reasoning & analytical skills. Able to interact with customers Call, should be able to answer servicing questions. Able to work in Rotational and night shifts (US) Salary Range : INR 2,83,772 - 4,50,000 L.P.A + Incentive + Goodies Age limit: 18+ to 35 years below. Benefits: 5 Days working 2 week off. Two way cab facility. Life Insurance. Medical Insurance World Class Facility - Cafeteria, Gym, Sports arena, Amphitheatre, Theme based break-out zones Eligibility Criteria: PUC/12th/Diploma, Undergraduate/Graduate (B.com, BBA, BSC, BCA, BE, B.tech, BA and Postgraduate MBA/MCOM freshers and experienced can apply. Note: Please contact through WhatsApp if you have any questions between 12PM - 8PM only. ONLY WORK FROM OFFICE Contact Person - HR Ragini (Reference code-108) Email : ragini.t@247.ai Phone: 9801112676

Ensure compliance to cGMP for all operational activities. Monitor the formulated products against stipulated conditions mentioned in the Batch production record. Conduct certificate of batch production records for compliance and stage wise completion. Conduct line clearance during manufacturing and the packing activities. Conduct sampling activities during the manufacturing and the packing activities. Conduct qualification, PPV, PM and calibration of in-process instruments as per schedule. Swab and Rinse sampling activity for cleaning validation and verification studies. Initiate Deviation, Change Control and Investigations. Provide support to conduct investigations related to deviation, CAPA, OOS, OOT, and Market complaint handling. Issuance of Batch production records. Review Verification of Bin for Documents / Labels Destruction as per SOP.

LTFinance is looking for Branch Customer Service Manager to join our dynamic team and embark on a rewarding career journey Improve customer service experience, create engaged customers and facilitate organic growth Take ownership of customers issues and follow problems through to resolution Develop service procedures, policies and standards Analyse statistics and compile accurate reports Experience in providing customer service support Working knowledge of customer service software, databases and tools Strong client-facing and communication skills

Role & responsibilities Respond to customer first contact resolution mails received at designated Credit Card team ID &Liabilities Team ID as per agreed business TAT Responsible to identify NFTR cases and follow up with the concern business unit for adequate resolution To ensure 100% adherence to laid down process while responding to customer mails Responsible to provide complete and accurate resolution to customers, to achieve the overall objective of Customer satisfaction. To identify request received from customer for charges waiver and raise request in CBCI system and Branch Waiver system as per EMT Grid Walk in Drive through your network references and groups for the requirements in mentioned roles and locations. We are conducting walk-in-drive on 9 Jun2025&10 Jun 2025, from 10 .30AM-3 .30PM @ Saravanampatti , Coimbatore Refer your friends for the below mentioned role. EMT -Officer Credit cards EMT -Officer Liabilities Interview location: Saravanampatti , Coimbatore Date Of Interview : 9th Jun 25 & 10th Jun 2025( Monday &Tuesday) Timing : 10.30 am to 3:30 pm Venue : HDFC Bank Ltd, Aditya Techno park 368ground floor Saravanam Patti village Thudiyalur Saravanam Patti , Coimbatore -641035 Contact : Nancy joseph

Call to HR for Appointment @ Ms.Piyali Ghosh-7965081727 (11am-5pm) Company Overview: Niva Bupa Health Insurance is one of India's top standalone health insurance companies, offering innovative and customer-focused health insurance solutions. The company is dedicated to operational excellence and delivering the highest quality of service to its customers. Job Overview: This role includes a mix of Customer Service and Back Office Operations. It's an excellent opportunity for fresh MBA/PGDM candidates to build a strong foundation in both customer interaction and core health insurance operations. Key Roles & Responsibilities: Receive and handle incoming calls from customers. Address and resolve service-related queries and concerns. Maintain customer satisfaction through effective communication and support. Conduct KYC and quality checks on documents. Create and maintain MIS reports and operational dashboards. Support backend processing and operational coordination tasks. Perform other administrative duties as assigned based on business needs. Education & Certification Requirements: Only MBA or PGDM (No Graduates) Insurance certification is a plus (not mandatory) Experience & Skill Requirements: Excellent written and verbal communication skills Ability to work under pressure and as part of a team Moderate knowledge of MS Office (Advanced Excel is a bonus) Salary & Perks: CTC: 3.50 LPA (Final CTC will depend upon Experience and Interview) Performance Bonus (As per company policy) Health Insurance Coverage Employee Wellness Programs Learning & Development Opportunities Career Growth within the Organization

Greetings !!! Hiring Responsible for making outbound calls and regular follow up on leads assigned. Build a strong relationship / trust with customers by understanding the customer requirements and suggesting the right product to the Customers. Required Candidate profile Walk-In For Customer Service Freshers With Good English - Tamil / Malayalam / Telugu / Hindi / Kannada Qua - Any Degree Experience - 0 to 3 Years Permanent on Role Job Call Hr Pooja -8309294728

SPE/TL - Complaint resolutions with US mortgage background

At TE, you will unleash your potential working with people from diverse backgrounds and industries to create a safer, sustainable and more connected world. Job Overview TE Connectivity's Customer Service Teams interact with customers, company sales and/or service representatives to handle a variety of pre-sales or post-sales service functions. They take and process transactions via phone, internet and correspondence from customers and representatives and respond to inquiries about TE s products or services. They may promote and sell our company's products or services as well as investigate and resolve customer complaints. A key area of focus is to develop strong business relationships via TE's Extraordinary Customer Experience strategy. Responsibility: This position is the central point of contact for all daily operational requirements from inquiry and pre orders needs through all post order activities. Responsibilities & Qualifications Key performance responsibilities of this role to achieve the goal of Customer Satisfaction improvements including Customer Relationship & Satisfaction o Central point of contact for Customer on all daily inquiries and provides timely follow up and resolution of issues and inquiries using SALES-FORCE. o Proactive communication to Customer on pending changes to MOQ s, Lead Time, Price Agreement expiry and visits as required o Strategy for building positive customer relationships Delivery Management - On-going Backlog management and forecast monitoring Metric - STS (Schedule to ship) & STR (Schedule to Request) Complete Order management Billing Management - Quote follow up and proactive billing management process Metric - Billing Manage Service Delivery Process / Execution o Ensure daily review of order backlog , open order reports and forecast reports and work with team to provide early warning of late deliveries to the Customer and team o Review quote and order requirements, create scheduling agreements, clear blocks, workflows daily, monitor critical shipments o Weekly quote follow up, credit status monitoring and awareness of status on open quality issues Manage Interfaces & Build Service Culture o Act as voice of the Customer for internal support departments o Participate in development training and process improvement projects to expand and challenge learning new ideas and processes o Take ownership for actions and follow through on tasks until resolved Competencies EOE, Including Disability/Vets Location

Roles and Responsibility: Coordinate and oversee the maintenance and repairs of the apartment complex, including common areas, amenities, and individual units. Serve as the primary point of contact for residents, addressing their concerns, handling complaints, and facilitating effective communication between tenants and property management. Develop and manage budgets for the property, monitor expenses, and ensure operations are within budgetary limits. Ensure compliance with local building codes, fire safety regulations, and other applicable laws. Conduct regular property inspections, identify maintenance issues, safety hazards, and coordinate necessary repairs or upgrades. Manage relationships with external vendors, contractors, and service providers to ensure quality services are delivered. Implement and maintain energy-saving initiatives, monitor utility consumption, and educate residents on energy conservation practices. Integrate technology solutions such as property management software, smart building technologies, and security systems to streamline operations and enhance efficiency. Maintain accurate records related to maintenance, repairs, and resident interactions, and generate reports on key performance indicators. Develop and implement emergency preparedness plans, conduct drills, and ensure proper communication systems are in place. Stay informed about environmental regulations, implement waste management and sustainability practices as required. Coordinate renovation projects and capital improvement initiatives to enhance the propertys value and appeal. Ensure compliance with regulatory requirements, including building codes, fair housing laws, and accessibility standards. Requirements Required Candidate profile Proven experience as an Apartment Facility Manager or in a similar role, preferably in a residential property management setting. Should have experience in Technical service and Soft Service experience is must STP, WTP, DG, MEP Maintenance Strong technical knowledge in building maintenance, repairs, and facility management practices. Excellent organisational, problem-solving, and decision-making skills. Knowledge of local building codes, safety regulations, and environmental compliance.

Crius Life Sciences Pvt Ltd is looking for Sales Executive to join our dynamic team and embark on a rewarding career journey Conduct market research to identify selling possibilities and evaluate customer needs Actively seek out new sales opportunities through cold calling, networking and social media Set up meetings with potential clients and listen to their wishes and concerns Prepare and deliver appropriate presentations on products and services Create frequent reviews and reports with sales and financial data Ensure the availability of stock for sales and demonstrations Participate on behalf of the company in exhibitions or conferences Negotiate/close deals and handle complaints or objections Collaborate with team members to achieve better results Gather feedback from customers or prospects and share with internal teams