1473 Complaint Handling Jobs - Page 23

Blue Chip Finance Pvt. Ltd. is looking for Sales - Field Executive to join our dynamic team and embark on a rewarding career journey Conduct market research to identify selling possibilities and evaluate customer needs Actively seek out new sales opportunities through cold calling, networking and social media Set up meetings with potential clients and listen to their wishes and concerns Prepare and deliver appropriate presentations on products and services Create frequent reviews and reports with sales and financial data Ensure the availability of stock for sales and demonstrations Participate on behalf of the company in exhibitions or conferences Negotiate/close deals and handle complaints or objections Collaborate with team members to achieve better results Gather feedback from customers or prospects and share with internal teams

Blue Chip Finance Pvt. Ltd. is looking for Sales - Field Executive to join our dynamic team and embark on a rewarding career journey Conduct market research to identify selling possibilities and evaluate customer needs Actively seek out new sales opportunities through cold calling, networking and social media Set up meetings with potential clients and listen to their wishes and concerns Prepare and deliver appropriate presentations on products and services Create frequent reviews and reports with sales and financial data Ensure the availability of stock for sales and demonstrations Participate on behalf of the company in exhibitions or conferences Negotiate/close deals and handle complaints or objections Collaborate with team members to achieve better results Gather feedback from customers or prospects and share with internal teams

Role & responsibilities Put customer needs first, be energetic and provide first call resolution (FCR) to all the customers. Be a first point of contact to handle and resolve customer enquiries with accurate information. Evaluate problems of the customers and provide logical lasting solutions. Identify and escalate issues appropriately and ensure a timely response. Ensure best in class customer satisfaction (CSAT) Support customer on multiple channels (Voice, Email, Chat) and verifying information as per process. Educate customers on procedures, and processes to ensure the interaction is valuable to the customer. Ensure escalations are followed up within specified timeline. Go the extra mile to WOW each Customer you connect with Build customer loyalty by follow-up of customer calls. Enhances the customer experience by providing sales information assistance, through use of up/cross-selling, sales techniques. Generate customer interest in the services or products offered by the company. Schedule adherence as per business requirements Works effectively within the team and contributes to a healthy team-oriented environment. Completes assigned tasks within given deadlines. Preferred candidate profile Minimum 1 years of Contact Centre experience in a Soft Skill driven environment Good English language skills required. Excellent communication skills both written (Email/Chat) and verbal (Voice) Good problem-solving skills Strong interpersonal and organizational skill Good computer skills in all MS Office packages Comfortable to work within an agile team Experience in reservations and bookings is an advantage

Area 83 is looking for Sales Executive to join our dynamic team and embark on a rewarding career journey Conduct market research to identify selling possibilities and evaluate customer needs Actively seek out new sales opportunities through cold calling, networking and social media Set up meetings with potential clients and listen to their wishes and concerns Prepare and deliver appropriate presentations on products and services Create frequent reviews and reports with sales and financial data Ensure the availability of stock for sales and demonstrations Participate on behalf of the company in exhibitions or conferences Negotiate/close deals and handle complaints or objections Collaborate with team members to achieve better results Gather feedback from customers or prospects and share with internal teams

Role & responsibilities * Handle customer calls * Resolve customer queries effectively. Languages known : (Malayalam,English and hindi ) or (Malayalam,English and Tamil) or (Malayalam and Tamil). Shift: Rotational shifts & Rotational Week-offs. Work days: 6 days a week. Gendor: Male or Female Qualification: Degree required (No backlogs). Joiners: Immediate Joiners preferred. No Contract - Permanent Job. Freshers are always welcome... No work experience required. Eligible candidates please what's up me your cv on 7510646407 Call me directly

Key Objective of the Job: Coordination with all departments to ensure smooth movement of files right from Log-in to Disbursals. Key Deliverables: To coordinate and help in generating SAGE/RSPM/Dedupe etc.Coordinate with Ops/Credit/RCU dept. for smooth movement of files right from LOGINS/RO/ DISBURSAL/ BOOKING etc. To coordinate with Cashier/Accts and interact with walk-in customers for generating New CV business.1st EMI and 30+ Education Qualification:Graduate

Responsibilities: 1.Manage staff, handle complaints & customer requests 2. Oversee restaurant operations & profitability 3. Ensure food quality, safety & presentation standards - Allocating staff duties - reporting inventory and sales to management Food allowance

As the Manager of Customer Engagement, you will be responsible for overseeing various key functions within the Customer Engagement department. Your primary responsibilities will include managing office administration assets, contracting with agents, processing new business, banking initial and renewal premiums, retaining surrender requests, executing service requests post-policy issuance, handling customer queries and complaints, maintaining high Net Promoter Scores (NPS), processing life claims, managing compliance issues, and ensuring audit ratings meet expectations. To measure your success in this role, you will be evaluated based on various criteria such as adherence to customer engagement processes, retention rates across all cohorts, achieving an NPS of 85, ensuring 100% banking within 24 hours, maintaining surrender requests below 1%, accuracy of POS requests and customer service, timely upload of POS and claims documents, achieving an audit rating of 2, persistency, driving new business through P2A, and conducting quarterly reviews of team members. The ideal candidate for this position should hold a graduate or post-graduate degree in any discipline and possess at least 10 years of experience in front-end customer services. Knowledge of service quality standards is essential, along with prior experience in team management, specifically leading a team of more than 8 employees. In addition to your qualifications and experience, you must exhibit a strong customer-centric approach, excellent communication skills, effective coordination abilities, and proficient data management skills, particularly in Excel. If you are passionate about customer engagement, possess the required qualifications and skills, and have a proven track record in managing front-end customer services, we welcome you to apply for this managerial position in Kolkata. Join our team and play a pivotal role in enhancing customer satisfaction and driving business growth.,

You will be responsible for efficiently handling all telephonic and email inquiries from customers in a friendly manner. This includes taking pricing from vendors, following up on delays, and negotiating terms. You will also be required to prepare quotations, follow up on them, and negotiate terms with clients to provide the best cost-effective solutions. In this role, you will respond to customer complaints and provide after-sales support as needed. You will also be responsible for informing clients of any unforeseen delays or issues that may arise. Additionally, you will need to maintain accurate records of all inquiries, translating them into monthly reports that include business trends, conversion rates, predicted sales, and other reports as instructed by the sales manager. Efficient paperwork for tracking client orders will be a crucial part of your responsibilities. You will also be managing the HP/Dell Portal for order executions and assigning IT calls to engineers, as well as coordinating site technicians for PAN India sites.,

HELLO JOB SEEKERS GREETING'S FROM SHININGSTARS ITPL ####### HUGE OPENING'S FOR BLENDED PROCESS ######## SO ANYBODY WHO IS LOOKING TO START THEIR CAREER IN CUSTOMER SERVICE OR LOOKING FOR CHANGE CAN APPLY LOCATION- KOLKATA PROFILE- CUSTOMER SERVICE Roles And Responsibilities- 1. Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution. 2. Overseeing the customer service process. 3. Resolving customer complaints brought to your attention. 4. Establishing a positive rapport with all clients and customers in person. 5. Handling customer concerns and complaints in a timely manner. Required Candidate profile- 1. Freshers/Experience all are eligible. 2. Graduates can apply. 3. Must be comfortable with WORK FROM OFFICE. 4. Must be comfortable with English SALARY- Upto 20k ctc for freshers Upto 26k ctc in for experienced Cabs provided in odd hours. WORKING DAYS- 6 INTERVIEW ROUNDS- HR,OPS AND CLIENT WORK LOCATION- SALT LAKE/NEWTOWN KOLKATA #####INTERESTED CANDIDATES CAN APPLY THROUGH THIS POST OR CAN CONTACT ON BELOW MENTIONED NUMBER- ######## PALAK TIWARI-8957243996 #kolkatajobs #ecommerceprocess #fixedshifts #dayshifts #customerservice #jobsinnoida #customersupport #telecalling #kolkata #customercare #upselling #fixedsalary #bpojobs #chatprocess #voiceprocess #kolkatajobs #domesticcalling #inboundprocess #queryresolution #customercomplaints ,

The job responsibilities include overseeing the hygiene and cleanliness of the guest service area and bar. You will be required to greet customers, take orders, and serve food & beverage orders to tables. Managing the billing for all orders, sending KoTs to the kitchen as soon as the order is received from guests. Additionally, you will need to wipe all tables, service crockery, cutlery, and glassware and store them in allotted stations. Serving food and beverages to guests is also part of the role. It is important to attend to guest complaints and ensure guest satisfaction through immediate action. Moreover, wiping down all dining and bar stations, display areas, and maintaining overall cleanliness in the service and dining section is essential. This is a full-time, permanent job with benefits including food provided and leave encashment. The schedule involves fixed shifts with a performance bonus. The required experience is 1 year in a restaurant setting. The work location is in person.,

As a Qualified Person within the Quality department at Piramal Critical Care (PCC) in Haarlem, Netherlands, your primary responsibility will be to certify batches of Medicinal Products before release for sale. This includes ensuring compliance with EU-GMP regulations, relevant EU-directives such as 2001/83/EC and 2011/62/EU, Dutch National Legislations, and overseeing that public service obligations are met. Collaborating with key personnel like heads of production, quality control, quality assurance, and supply chain, you will be responsible for supervising the company's activities to ensure continuous compliance with legal requirements. It is essential for the Qualified Person to be regularly present at the facilities where the operations take place. Your role as a Qualified Person involves certifying and confirming that each finished medicinal product batch complies with GMP, Marketing Authorization, and applicable EU and Dutch National laws. You will also be responsible for evaluating deviations, participating in investigations, recording certifications, approving subcontracted activities, and ensuring self-inspections and audits are conducted regularly. Additionally, you will play a crucial role in approving quality agreements, change controls, process validations, and participating in risk assessments, audits, and inspections. It will be your responsibility to keep appropriate records of delegated duties, decide on the final disposition of products, handle customer complaints, and ensure GMP aspects are implemented and maintained in the quality management system. To qualify for this role, you should be eligible to act as a Qualified Person under EC/2001/83 Directive, have experience in certifying sterile and solid unit dose products, and possess some background in quality assurance for narcotic products. Fluency in Dutch and English at a minimum C1-level is required. At Piramal Critical Care (PCC), we are committed to inclusive growth and ethical practices. We offer equal employment opportunities based on merit, ensuring that all applicants and employees receive fair treatment in personnel matters. Join our team dedicated to delivering critical care solutions globally and contributing to sustainable and profitable growth for all stakeholders.,

The primary responsibilities of this role include greeting and assisting customers in a friendly and professional manner. You will be expected to understand and demonstrate product features and benefits to customers, while building strong product knowledge to effectively answer customer inquiries and provide solutions. Achieving and surpassing sales targets and showroom KPIs will be key metrics for success in this position. Additionally, accurately processing sales transactions using POS systems, following up with potential and existing customers to drive repeat business, and ensuring the cleanliness, organization, and visual appeal of the showroom are essential tasks. You will also be required to assist with stock management and inventory checks, handle customer complaints or concerns professionally, and escalate issues when necessary. Staying updated on current promotions, policies, and product launches is crucial to providing customers with accurate information. This is a permanent position with a day shift and fixed shift schedule. Performance bonuses and yearly bonuses are part of the compensation package. Proficiency in English is preferred for this role, and the work location is in person.,

Job Purpose To derive Insurance Business from assigned Relationship/Channel partner in an area or zone, to convince the relationship so they can convince their customer to invest in Birla Sunlife Insurance. To ensure all the pre and post sales support and services to the relationship as well as to the clients along with the team dedicated to the relationship. Ensure not only achieving the target but also to make sure there is a consistent growth in the business every quarter. Roles and Responsibilities Employees are ON ROLLS of Aditya Birla Sunlife Insurance. Employee will be mapped to the respective Bank Branches basis on the geography assigned. Prime Responsibility to generate insurance Business through Bank Branch, walk-in customers and leads generated by the Branch staff. They will be required to generate business only for the assigned branch in the assigned geography through New or Old customers. Providing support to branch profitability by selling ABSLI Insurance product through different acquisition channels in the catchment area. Will be responsible for achieving monthly sales target assigned: NOP FYP Persistency Customer complaint Responsible for customer complaints and need to be resolved in the specific TAT, & ensure quality customer service is delivered. Penetration of LI to existing and new customers. Employee has to build the smooth-professional relationship with the respective Branch Manager & with the Branch employees. In the open Architecture Scenario its very essential to built the strong relationship with the Banca partners. Key Expectations: To Handle Bank customers requirements with the best services and products ranges. To make ourself equipped with insurance and Bank Products knowledge. To manage the relationship at all the levels to have the desire outputs. Communicating any product changes, process change or change in any rules and regulations (internal / IRDA) with the help of different training module to Banca Partners. Supporting in the actual sales and service aspects including sales calls, issuance and complaint handling.

Job Purpose To derive Insurance Business from assigned Relationship/Channel partner in an area or zone, to convince the relationship so they can convince their customer to invest in Birla Sunlife Insurance. To ensure all the pre and post sales support and services to the relationship as well as to the clients along with the team dedicated to the relationship. Ensure not only achieving the target but also to make sure there is a consistent growth in the business every quarter. Roles and Responsibilities Employees are ON ROLLS of Aditya Birla Sunlife Insurance. Employee will be mapped to the respective Bank Branches basis on the geography assigned. Prime Responsibility to generate insurance Business through Bank Branch, walk-in customers and leads generated by the Branch staff. They will be required to generate business only for the assigned branch in the assigned geography through New or Old customers. Providing support to branch profitability by selling ABSLI Insurance product through different acquisition channels in the catchment area. Will be responsible for achieving monthly sales target assigned: NOP FYP Persistency Customer complaint Responsible for customer complaints and need to be resolved in the specific TAT, & ensure quality customer service is delivered. Penetration of LI to existing and new customers. Employee has to build the smooth-professional relationship with the respective Branch Manager & with the Branch employees. In the open Architecture Scenario its very essential to built the strong relationship with the Banca partners. Key Expectations: To Handle Bank customers requirements with the best services and products ranges. To make ourself equipped with insurance and Bank Products knowledge. To manage the relationship at all the levels to have the desire outputs. Communicating any product changes, process change or change in any rules and regulations (internal / IRDA) with the help of different training module to Banca Partners. Supporting in the actual sales and service aspects including sales calls, issuance and complaint handling.

Provide support to our Customer Service Team by leading coaching sessions, performing live monitoring and mentorship Answer team members' questions, troubleshoot and support our team members in facilitating communication assistance Ensure team reports are pulled and reviewed daily Assist in working to increase productivity and efficiency where applicable Dedication to colleague support by maintaining composure and positive demeanor during difficult conversations Support the organization to an evolving workforce with frequent changes Ability to prioritize work to remain on task and address escalations in real time Strong written and verbal communication skills with the ability to follow policies and procedures consistently and independently

Responsibilities: * Handle customer complaints professionally * Provide sales support when needed * Maintain high standards of service excellence * Manage customer queries via phone/email * Collaborate with team on sales strategies Office cab/shuttle Travel allowance

As a Supervisor in our establishment, you will be responsible for the supervision and management of staff, ensuring the proper execution of cleaning procedures. Your duties will include training new employees on cleaning techniques, safety protocols, and hotel standards. Monitoring staff performance, providing feedback, and addressing any issues or concerns that may arise will also be a crucial part of your role. Managing staff shifts, including covering absences and adjusting staffing levels as necessary, will be essential to ensure smooth operations. You will be required to inspect guest rooms and common areas regularly to maintain cleanliness standards. Developing and implementing cleaning procedures and protocols will also be a part of your responsibilities. In terms of inventory and supply management, you will be tasked with overseeing the inventory of cleaning supplies, linens, and other essential items to ensure sufficient stock levels are maintained. Ordering supplies as needed, while adhering to budget constraints and minimizing waste, will also be a key aspect of your role. Responding to guest requests and complaints in a timely and professional manner will be important to uphold guest service standards. Addressing any issues related to cleanliness, maintenance, or housekeeping services promptly and effectively will be expected. Ensuring compliance with all relevant safety and sanitation regulations and implementing safety protocols for both staff and guests will be critical to maintain a safe environment. You will also be responsible for coordinating with the engineering department to address maintenance issues promptly. Engaging in administrative tasks such as communicating with other departments to ensure seamless coordination and collaboration will be part of your daily routine. This full-time position requires a minimum of 2 years of experience in housekeeping. The work location is in-person, and the schedule involves rotational shifts. In return for your dedication and hard work, we provide food as a benefit for our employees. If you are ready to take on this challenging yet rewarding role, we encourage you to apply for this position.,

As a Store Manager, you will be responsible for overseeing the daily store operations to ensure smooth functioning. Your key goal will be to achieve sales targets and KPIs as set by management. You will lead, motivate, and manage store staff, including scheduling and conducting performance evaluations. Your focus will be on ensuring high levels of customer satisfaction through excellent service. It will also be your responsibility to maintain visual merchandising and store presentation standards in accordance with brand guidelines. You will manage inventory, stock replenishment, and control shrinkage effectively. Handling customer complaints and resolving issues promptly will be part of your daily tasks. As a Store Manager, you must ensure adherence to company policies, procedures, and standards. You will be required to coordinate with the head office for marketing campaigns, promotions, and reporting. Training new staff and conducting regular team development sessions will also be a crucial aspect of your role. This position is full-time and permanent, with a day shift schedule. The work location is in person. If you are passionate about leading a team, driving sales, and delivering excellent customer service, this role as a Store Manager could be the perfect fit for you.,

Kulthiaa Jewel is looking for SALES EXECUTIVE to join our dynamic team and embark on a rewarding career journey Conduct market research to identify selling possibilities and evaluate customer needs Actively seek out new sales opportunities through cold calling, networking and social media Set up meetings with potential clients and listen to their wishes and concerns Prepare and deliver appropriate presentations on products and services Create frequent reviews and reports with sales and financial data Ensure the availability of stock for sales and demonstrations Participate on behalf of the company in exhibitions or conferences Negotiate/close deals and handle complaints or objections Collaborate with team members to achieve better results Gather feedback from customers or prospects and share with internal teams Should be dynamic Should have strong communication skills Should have a good expertise in jewellery Can multitask when required.

Hi, Naukri.com is hiring for Customer Support for Noida location. As discussed, please find the mentioned JD for the said role. About Info Edge InfoEdges mission is to create world-class platforms that transform lives by continuously innovating. Our products and services are built keeping our customers in mind. We always delight our customers by delivering superior value through enhanced offerings on the internet and other platforms. Through our continuous investment across various businesses, especially in cutting-edge technology, machine learning and artificial intelligence (AI), we have built a robust system that constantly increases our predictive powers on customer behaviour, and optimizes and improves our systems. Our various teams tirelessly work together to solve problems, innovate, and create something to empower our customers. At Info Edge, people are our core competitive advantage and we will continue doing all that is needed to attract and retain the best available talent. About BU: Naukri.com Naukri is Indias market leader in the recruitment business. It provides all the job seekers with advisory services and caters to their different needs and offer value-added features such as resume writing, highlighting and many more. With over 67 Million resumes searches daily, Naukri.com has 5 Million job listings, 59 Thousand+ unique clients and 4.9 Million recruiters connect with the job seekers via emails. Job Objective: The objective of this role is to resolve customer queries related to the business portal, its features and services. The role will also be responsible for creating a high trust value proposition and influence the clients to leverage the product in the best possible manner. Job Description: Interacting with corporate customers on calls / emails (handling already acquired corporate customers with post sales hand-holding and deliverables) Assisting recruiters and HR professionals in understanding the functionalities of Naukri portal and providing resolutions to their recruitment related queries Creating a high trust value proposition and making clients understand various service offerings and the functionalities of naukri.com website Solving queries related to optimum usage of opted services with quality inputs and providing resolution within the defined TAT Coordinating with other departments on a daily basis and following up with them diligently Working on different CRMs and reporting tools ensuring productivity and quality standards being met as expected Required Skills: Excellent verbal and written communication skills Ability to work independently and under pressure Comfortable with rotational shifts Perks: Day Shift 5 Days working

Peetel Solutions Pvt. Ltd. is looking for Sales Executive to join our dynamic team and embark on a rewarding career journey Conduct market research to identify selling possibilities and evaluate customer needs Actively seek out new sales opportunities through cold calling, networking and social media Set up meetings with potential clients and listen to their wishes and concerns Prepare and deliver appropriate presentations on products and services Create frequent reviews and reports with sales and financial data Ensure the availability of stock for sales and demonstrations Participate on behalf of the company in exhibitions or conferences Negotiate/close deals and handle complaints or objections Collaborate with team members to achieve better results Gather feedback from customers or prospects and share with internal teams

Hi, Naukri.com is hiring for Customer Support for Noida location. As discussed, please find the mentioned JD for the said role. About Info Edge InfoEdges mission is to create world-class platforms that transform lives by continuously innovating. Our products and services are built keeping our customers in mind. We always delight our customers by delivering superior value through enhanced offerings on the internet and other platforms. Through our continuous investment across various businesses, especially in cutting-edge technology, machine learning and artificial intelligence (AI), we have built a robust system that constantly increases our predictive powers on customer behaviour, and optimizes and improves our systems. Our various teams tirelessly work together to solve problems, innovate, and create something to empower our customers. At Info Edge, people are our core competitive advantage and we will continue doing all that is needed to attract and retain the best available talent. About BU: Naukri.com Naukri is Indias market leader in the recruitment business. It provides all the job seekers with advisory services and caters to their different needs and offer value-added features such as resume writing, highlighting and many more. With over 67 Million resumes searches daily, Naukri.com has 5 Million job listings, 59 Thousand+ unique clients and 4.9 Million recruiters connect with the job seekers via emails. Job Objective: The objective of this role is to resolve customer queries related to the business portal, its features and services. The role will also be responsible for creating a high trust value proposition and influence the clients to leverage the product in the best possible manner. Job Description: Interacting with corporate customers on calls / emails (handling already acquired corporate customers with post sales hand-holding and deliverables) Assisting recruiters and HR professionals in understanding the functionalities of Naukri portal and providing resolutions to their recruitment related queries Creating a high trust value proposition and making clients understand various service offerings and the functionalities of naukri.com website Solving queries related to optimum usage of opted services with quality inputs and providing resolution within the defined TAT Coordinating with other departments on a daily basis and following up with them diligently Working on different CRMs and reporting tools ensuring productivity and quality standards being met as expected Required Skills: Excellent verbal and written communication skills Ability to work independently and under pressure Comfortable with rotational shifts Perks: Day Shift 5 Days working

Role & responsibilities - Adhere to cash counter timings - Cash & Cheque Collections policy premium, Reporting, Lodgments and reconciliation, Bounced Cheque management - Petty Cash Management - Support Distribution channels in policy issuance - Service walk-in customer and attend to their service requirements - Service to Sales Generate NB opportunity from walk-in customers and assigned outcall campaigns - Customer retention Preferred candidate profile Must have relevant experience in same Life insurance branch operation role, min 2 years.

Role & Responsibilities: Respond to customer queries in a timely and accurate way, via phone, email or chat Identify customer needs and help customers use specific features Analyze and report product malfunctions Resolve customer queries, recommending solutions and guiding product users through features and functionalities Update our internal databases with information about technical issues and useful discussions with customers Monitor customer complaints on social media and reach out to provide assistance Share feature requests and effective workarounds with team members Inform customers about new features and functionalities. Follow up with customers to ensure their technical issues are resolved Gather customer feedback and share with our Product, Sales and Marketing teams Candidate Requirement: Any Graduate with 1 year experience in customer support role Familiarity with our industry is a plus Experience using help desk software and remote support tools Understanding of how CRM systems work Excellent communication and problem-solving skills Multi-tasking abilities Patience when handling tough cases Only candidates with good communication skills should apply