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Kotak Mahindra Bank
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Mega Walk in Drive Correspondence - Retail Liabilities / Credit Card

Mega Walk in Drive Correspondence - Retail Liabilities / Credit Card

Kotak Mahindra Bank

1 - 3 years

2 - 4 Lacs

Thane

Posted:1 week ago| Platform:

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Skills Required

Grievance Handling Escalation Management Email Handling Customer Escalation Query Management Grievance Redressal Customer Complaints Complaints Complaint Handling Grievance Management Query Resolution Issue Resolution

Work Mode

Work from Office

Job Type

Full Time

Job Description

Role & responsibilities Handling customer queries / complaints primarily on emails, letters and calls for Retail Liabilities Adhere to agent-level Service Level Agreement (SLAs) specific by the process Ensure adherence to time schedules (Turn Around Time) Complete the logs specified by the process (End-of-day target) Adherence to Information Security norms & quality process norms. To be aware of and comply with any updates about the process Act on the feedback given by Team Leader/Team Coach or Quality or on the coaching provided to the team as guidelines for improving performance Provide inputs to improve work procedures that can enhance overall team performance. Preferred candidate profile Graduate Atleast 1-3 years experience with 6 months which should to be in customer service role - Understanding of call center industry an advantage Excellent communication skills Verbal & Written Flexible to work 24/7 (For Females: 7AM till 8PM) including Sunday/holidays Flexible to get scattered 8 Week Offs in a month with 9hours shift Good listening skills and strong communication abilities. Be Confident and willing to learn with a flair for knowledge. Possess an upbeat, positive can-do attitude & works with integrity Team Player, collaborative Self-motivated person including the ability to act as a role model within the organization. Should be able to establish rapport quickly with peers, managers & customers

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Kotak Mahindra Bank

www.kotak.com

Banking

Mumbai Maharashtra

10001 Employees

190 Jobs

Key People

Uday Kotak

Executive Vice Chairman and Managing Director
Shanti Ekambaram

Group President - Consumer Banking
Vivek Ahuja

Group President - Wholesale Banking

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Mega Walk in Drive Correspondence - Retail Liabilities / Credit Card

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Mega Walk in Drive Correspondence - Retail Liabilities / Credit Card

Experience & Salary

Skills Required

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