Contact Centre Service Consultant

ANZ

2 - 3 years

7 - 11 Lacs

bengaluru

Posted:Just now| Platform:

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Skills Required

compliance customer satisfaction mortgage process improvement urs manager technology information research financial services downstream recruitment

Work Mode

Work from Office

Job Type

Full Time

Job Description

What will your day look like

As the Operations Contact Centre, you will:

Work completed within Banks set policies, procedures and standards and able to apply business knowledge in daily work
Monitors progress on outstanding matters
Gain understanding of customer queries/concerns by gathering necessary information. Research customer requests by gathering all relevant information/data, ensuring all available avenues and sources of information are investigated.
Recognise issues requiring escalation and act accordingly.

What will you bring

To grow and be successful in this role, you will ideally bring the following:

Candidate should have minimum 2 to 3 years of experience in mortgage process (Australian mortgage process knowledge is an added advantage).
Strong problem-solving, critical thinking abilities, communication & email etiquette skills, attention to detail, and Adaptability.
Proficient in making calls and workshop with Sales group/banking managers and other key stakeholders.
Assess risk factors associated with loan documentation and verification. Ensure compliance with regulatory standards and identify areas for process improvement
Process Improvement: Identify inefficiencies in the mortgage process and recommend improvements to streamline operations, reduce costs, or improve customer satisfaction.
Work closely with upstream/downstream teams and other departments, to align process improvements and compliance.

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