2081 Complaint Handling Jobs - Page 21

Responsible for handling of Inbound calls / outbound from Credit Card holders to resolve customer services requests, complaints & queries as per agreed SLAs. Role Accountability Provide servicing to customers ensuring optimum service levels to enhance customer experience Achieve targets on a daily basis like AHT, Productivity, Cross sell (S2S), retention, First call resolution, Voice call quality, CSAT, ensuring compliance to business policy, processes and procedures Provide real-time inputs and raise red flags on process gaps, ensuring minimal repeated errors on escalations Ensure maintenance of TAT of resolution across sub-processes Ensure process documentation and compliance adherence Mea...

Role & responsibilities Lead and manage the customer support team to ensure timely resolution of customer queries. Develop and implement customer service policies, SOPs, and quality standards . Handle escalations and provide effective solutions to complex issues. Collaborate with operations, logistics, and marketing teams to improve customer satisfaction. Monitor performance metrics such as TAT, CSAT, NPS, and first response time . Train and mentor team members for improved service delivery. Use customer insights to suggest product and process improvements. Manage CRM tools, ticketing systems, and chat/voice/email support channels . Requirements 5+ years of experience in Customer Service/Cus...

Bulk Hiring for Customer Support 5 Days Working Both side cabs Rotational Shifts Location: Noida / Gurgaon / Delhi UnderGrad/ Grad / Freshers/ Experienced anyone can apply Excellent Comms required Call HR Shruti: 6394715879 > HR Rohit: 8178634637

Key Responsibilities: Marketing and Admissions / Collections Ensuring there is no Zero paid for fee payment on a monthly basis. Transport Fee collections. Fee dues are paid on time for the first term. Collection of Fine and any other miscellaneous income. Responsible for Pre-School tie-ups in designated area. Target achievement for revenue and admissions. Planning and execution of all the marketing activities/events/tie ups. Training and development of Team members of diverse verticals. Accounts, branch operations, maintenance and upkeep, vendor management, Customer Relationship Management. Branch Handling Taking care of smooth operation of the given branch Responsibility of collection of tu...

JOB RESPONSIBILITIES:- Team handling Complaint handling Promotional activities (Mason meet,Contractor meet, Consumer meet, Counter meet , Technocrats meet) Technical services at site (slab supervision, compressive strength test, slump test,silt test) Demand generation through influencers Running a loyalty scheme for masons/contractors

Monthly CTC : INR 22k to 28k + incentives Responsibilities : Recover abandoned carts via outbound calls Convert leads & handle objections Upsell/cross-sell products Manage follow-ups & CRM logs Achieve sales targets & ensure customer satisfaction Flexi working Work from home House rent allowance Employee state insurance Annual bonus Performance bonus Leave encashment Provident fund Sales incentives Referral bonus

Hi Dear, We are having an excellent opportunity with a leading B2B steel company for the customer service positions in Mumbai location Please Note - This is 12 months of off Role position. It may be on roll or extendable based on mutual discussion and performance . Location - Santacruz, Mumbai Rotational Shift and 6 Days working Salary - Best with the industry Candidate should be Graduate and good written & verbal communication skills in English & Hindi. Additional language known as well advantage. Role & responsibilities Handle inbound and outbound customer interactions via phone, email, chat, and other channels. Resolve customer issues related to orders, deliveries, payments, and product/s...

Greetings from Niva Bupa! We are seeking a highly motivated and experienced individual from a medical background to join our team as a Medical Claims Call Center Representative. In this role, you will be responsible for handling inbound customer calls related to claims and the rejection of claims. Your primary focus will be to provide exceptional customer service while resolving customer inquiries and concerns effectively. Job Location- Sector- 59, Noida CTC- Up to 4 LPA Key Roles & Responsibilities: Answer incoming customer calls in a professional and timely manner. Assist customers with inquiries including medical claims and rejections. Provide accurate and detailed information about claim...

Service Coordinator with 2–3 yrs exp. in machine mfg. (Blister Packaging). Manage service calls, AMC coordination, engineer scheduling, customer support & documentation. Ensure timely service delivery & customer satisfaction.

As a Complaints Handling Specialist at Equiniti India, you will play a crucial role in providing timely and accurate responses to complaints and Internal Dispute Resolution (IDR). Your responsibilities will involve resolving high-level complex complaints from various stakeholders such as Members, Representatives, Actuaries, Trustees, Financial Conduct Authority (FCA), Financial Ombudsman Service (FOS), and The Pensions Ombudsman (TPO). You will collaborate effectively with stakeholders, leveraging your expertise in complaints handling, pensions, and related issues. Establishing strong working relationships with key personnel, potentially acting as a Lead and coordinating the work of others w...

Senior Product Executive Job Description: Responsibilities: Major activities Technical assist/Complaint handling. To be a knowledge repository, able to help in content development, new product training & technical assistance to the sales team & customers if necessary. Track key performance indicators Monitor metrics such as sales number, customer adoption rates, and user engagement to assess the product's success. Product Go-to-Market Strategy Develop launch plan, oversee product Marketing, manage product positioning. Analyze competitor landscape Identify and assess competitor offerings to ensure the product stands out and offers a unique value proposition. Conduct market research Understand...

Circle Lead: 1. BusinessInterlocking: Collaborate with various departments and stakeholders tounderstand business requirements and align network performance goals withorganizational objectives. Provide insights and recommendations to supportbusiness strategies and initiatives. 2. ComplaintHandling: Address customer complaints related to network performance promptlyand effectively. Investigate and analyze the root causes of network issues, working closely with cross-functional teams to implement corrective measures. 3. ClusterLevel Optimization: Conduct performance analysis and optimization activities atthe cluster level. Identify areas of improvement, evaluate network KPIs, anddevelop optimi...

You will serve as the key account manager for the mapped accounts, serving as their primary point of contact for all inquiries and ensuring timely updates on service activations. Your role will involve acting as a liaison to address all their concerns within a 24-hour timeframe, including managing calls and emails. To qualify for this role, you must demonstrate proven experience in a similar field. Core Responsibilities Handle end-to-end management of customer accounts. Establish and maintain strong relationships with customers. Act as the main point of contact for assigned customer accounts. Respond to incoming customer inquiries and resolve issues promptly. Make outbound calls to update cu...

Responsible for the Investigation of customer complaints received through various sources. Investigate such issues to determine if the complaint was due to a failure to meet the specification as well as ensuring other groups are involved as needed when determining root cause and corrective actions. Also will be the first point of contact for all walk in customer. Job Responsibility Investigation of assigned customer complaints Root cause analysis of complaints and suggest corrective actions Primary contact for all customer experience reporting and complaint handling activities This individual is responsible for independently receiving, documenting, investigating, and coordinating responses o...

Responsible for the Investigation of customer complaints received through various sources. Investigate such issues to determine if the complaint was due to a failure to meet the specification as well as ensuring other groups are involved as needed when determining root cause and corrective actions. Also will be the first point of contact for all walk in customer. Job Responsibility Investigation of assigned customer complaints Root cause analysis of complaints and suggest corrective actions Primary contact for all customer experience reporting and complaint handling activities This individual is responsible for independently receiving, documenting, investigating, and coordinating responses o...

Role Objective: The accounts receivable follow-up team in a healthcare organization is responsible for looking after denied claims and reopening them to receive maximum reimbursement from the insurance companies.Essential Duties and ResponsibilitiesFollow up with the payer to check on claim status. Identify denial reason and work on resolution. Save claim from getting written off by timely following up. Should have sound knowledge of working on Billing scrubbers and making edits. Work on Contractual adjustments & write off projects. Should have good Cash collected/Resolution Rate. should have calling skills, probing skills and denials understanding. Work in all shifts on a rotational basis. ...

Role Objective: The accounts receivable follow-up team in a healthcare organization is responsible for looking after denied claims and reopening them to receive maximum reimbursement from the insurance companies.Essential Duties and ResponsibilitiesFollow up with the payer to check on claim status. Identify denial reason and work on resolution. Save claim from getting written off by timely following up. Should have sound knowledge of working on Billing scrubbers and making edits. Work on Contractual adjustments & write off projects. Should have good Cash collected/Resolution Rate. should have calling skills, probing skills and denials understanding. Work in all shifts on a rotational basis. ...

Role Objective: The accounts receivable follow-up team in a healthcare organization is responsible for looking after denied claims and reopening them to receive maximum reimbursement from the insurance companies.Essential Duties and ResponsibilitiesFollow up with the payer to check on claim status. Identify denial reason and work on resolution. Save claim from getting written off by timely following up. Should have sound knowledge of working on Billing scrubbers and making edits. Work on Contractual adjustments & write off projects. Should have good Cash collected/Resolution Rate. should have calling skills, probing skills and denials understanding. Work in all shifts on a rotational basis. ...

Role Objective: The accounts receivable follow-up team in a healthcare organization is responsible for looking after denied claims and reopening them to receive maximum reimbursement from the insurance companies.Essential Duties and ResponsibilitiesFollow up with the payer to check on claim status. Identify denial reason and work on resolution. Save claim from getting written off by timely following up. Should have sound knowledge of working on Billing scrubbers and making edits. Work on Contractual adjustments & write off projects. Should have good Cash collected/Resolution Rate. should have calling skills, probing skills and denials understanding. Work in all shifts on a rotational basis. ...

Credit & Capital Management (CCM) COO (Chief Operating Office ) under Corporate & Institutional Banking (CIB) are accountable for the execution and delivery of key end-to-end Credit and Capital Management delivery services essential to meeting core client and risk outcomes. Transaction Serves is a key component of this operating model, and sits is the Global CCM COO - Transaction Services (TS) function. The Head of Transaction Services (Region), will lead the implementation and ongoing operational delivery of Transition Services contained within the Transaction Services function. The scope of the role includes, but is not limited to: Pre-approval Financial spreading Post Approval Loan admini...

Education - Graduate Experience - Minimum one year in insurance operations and quality control for documents Skills - Proficient in MS Office, mandatory Excel knowledge Work Schedule - 9-hour shifts within the 9:30 AM 10:00 PM window, with alternate Saturdays and Sundays as working days Other - Willingness to travel and manage broker relationships with good communication skills. Responsibilities - Document quality checks, Data entry, Record Maintenance, and file uploading, Escalation handling.

HELLO JOB SEEKERS!! GREETINGS FROM SHININGSTARS!! ANY UNDERGRADUATE/GRADUATE/FRESHER/EXPERIENCED ALL CAN APPLY IMMEDIATE JOINERS ONLY. Are you ready to kickstart an exciting career with a dynamic multinational BPO in NOIDA ? ShiningStars is on the lookout for enthusiastic individuals to join our team, and it could be YOU! PROFILE- CUSTOMER SUPPORT EXECUTIVE PROCESS- CHAT PROCESS/VOICE PROCESS LOCATION- NOIDA SECTOR 63 and 127. ROLES AND RESPONSIBILITIES-` *Resolving customer issues brought to your attention. *Ensuring customer satisfaction by listening to them and solving their problems. *Performing quality assurance surveys with customers. *Interacting with customers to determine whether th...

Renacon is looking for Sales Executive to join our dynamic team and embark on a rewarding career journey Conduct market research to identify selling possibilities and evaluate customer needs Actively seek out new sales opportunities through cold calling, networking and social media Set up meetings with potential clients and listen to their wishes and concerns Prepare and deliver appropriate presentations on products and services Create frequent reviews and reports with sales and financial data Ensure the availability of stock for sales and demonstrations Participate on behalf of the company in exhibitions or conferences Negotiate/close deals and handle complaints or objections Collaborate wi...

Renacon is looking for Sales Executive to join our dynamic team and embark on a rewarding career journey Conduct market research to identify selling possibilities and evaluate customer needs Actively seek out new sales opportunities through cold calling, networking and social media Set up meetings with potential clients and listen to their wishes and concerns Prepare and deliver appropriate presentations on products and services Create frequent reviews and reports with sales and financial data Ensure the availability of stock for sales and demonstrations Participate on behalf of the company in exhibitions or conferences Negotiate/close deals and handle complaints or objections Collaborate wi...

Renacon is looking for Sales Executive to join our dynamic team and embark on a rewarding career journey Conduct market research to identify selling possibilities and evaluate customer needs Actively seek out new sales opportunities through cold calling, networking and social media Set up meetings with potential clients and listen to their wishes and concerns Prepare and deliver appropriate presentations on products and services Create frequent reviews and reports with sales and financial data Ensure the availability of stock for sales and demonstrations Participate on behalf of the company in exhibitions or conferences Negotiate/close deals and handle complaints or objections Collaborate wi...