1473 Complaint Handling Jobs - Page 25

Location - Worli, Andheri and Powai Rotational Shift and Rotational Week-off About the role; As the Guest Relation Executive at SILA, you will be the first point of contact, representing our commitment to excellence in Facility Management. Your role is pivotal in ensuring a seamless and professional experience for all visitors, clients, and employees. This role is crucial in ensuring smooth day-to-day operations and maintaining a professional and welcoming atmosphere. You will manage front desk operations, provide vital administrative support, and collaborate with various departments to maintain an efficient and welcoming environment that reflects SILAs standards of service and professionalism. Key Responsibilities: Reception Management Provide a professional, welcoming presence for residents, clients, and guests, offering assistance and advice as needed to ensure a positive experience. Conduct regular rounds in the lobby during peak hours to ensure smooth operations and personally greet residents/Guests, maintaining a welcoming environment. Ensure the reception area is always clean, tidy, and organized, with all necessary materials readily available. Handle incoming calls, emails, and inquiries, directing them to the appropriate department or individual Maintain a hospitality-focused outlook and always present a polished, professional appearance. Client and Guest Support Answer incoming calls, redirect them as needed, take messages, and manage outgoing and incoming mail, ensuring all communications are handled efficiently. Utilize helpdesk software to acknowledge and ensure the timely closure of raised tickets, maintaining high standards of service. Maintain accurate records of all interactions and correspondence, including resident feedback, to ensure follow-up actions are taken. Handle complaints and crises effectively, taking ownership of issues and ensuring they are resolved within the set Turnaround Time (TAT). Ensure all complaints are addressed and resolved, with proper communication to stakeholders. Respond promptly to internal and external calls, emails, and inquiries. Collaborate with relevant departments to resolve issues efficiently, ensuring all communications are courteous and professional. Facility Coordination Assist the Property Manager with various tasks to maintain property operations at optimal levels, including managing events, general maintenance oversight, and guest handling. Work closely with other departments to ensure a seamless customer experience, including gathering and acting on customer feedback after each service request or complaint. Administrative Support: Assist with administrative duties such as filing, inventory management, and maintaining various reports (MMR, DMR), complaint trackers, and dashboards. Data Analysis & Reporting: Analyse data to prepare daily call log summaries and monthly MIS reports, providing insights for management. Emergency Response: Respond swiftly to emergency situations, coordinating with the appropriate authorities as required. Lost & Found Management: Be familiar with and manage lost and found procedures to ensure items are handled appropriately. Shift Handover: Update the handover/takeover register at the end of each shift to ensure continuity of tasks and communication across the team. Required Qualifications and Skills: High school diploma or equivalent. A bachelors degree in Hospitality, Business Administration, or a related field is a plus. 2-3 years of experience in a front office or customer service role, preferably in a facility management or similar industry. Excellent communication and interpersonal skills. Basic understanding of the Microsoft Office Suite (Word, Excel, PowerPoint). Willingness to work in a fast-paced environment with multitasking ability Customer-oriented mindset with a passion for providing exceptional service Willingness to work in flexible shifts, weekends and holidays is an added advantage. About the company: SILA is a Real Estate Platform, managing over 200 million sq.ft. of assets with 25,000+ employees, pan India. We have a diverse client base of large Corporates, Real Estate Funds, Landowners and Developers. SILA provides Facility Management, General Contracting and Real Estate Advisory services to various sectors. In 2019, SILA ventured into Real Estate development, with a Mumbai Metropolitan Region (MMR) focus. SILA’s development arm is currently constructing 750,000 sqft of Real Estate Norwest Venture Partners and Samara Capital Group have invested in the Services and Development businesses respectively.

Job Description: Airtel, founded in 1995, is dedicated to providing global connectivity and unlocking endless opportunities for individuals. With infrastructure covering nearly 96% of the nation's population, we are at the forefront of sustaining cutting-edge technologies like 5G, IoT, IQ, and Airtel Black. Our commitment at Airtel goes beyond mere service provision; we strive to develop impactful solutions for consumers while also maintaining a balance with the environment. At Airtel, we foster a culture of limitless impact where employees are encouraged to take ownership early on and explore diverse career paths. As an Airtel employee, you will have the opportunity to make a difference for both internal and external customers by turning small and big ideas into successful endeavors, leaving a significant mark on a global scale. You will be empowered to take on limitless ownership, challenging norms, taking risks, and creating substantial innovations. Additionally, you will have the freedom to envision and experiment with new ideas, gaining a wide range of experiences in the process. Join us at Airtel and embrace the limitless possibilities that await you. Because at Airtel, you are limitless. Job Title: Territory Sales Manager LCO Designation: Territory Sales Manager Function: D2C Sub-Function: Homes Location: [Location not specified] Level/Grade: Senior Executive Position Description: The Territory Sales Manager LCO plays a crucial role at the forefront of the business within a designated territory. The primary responsibility of this position is to drive sales and ensure end-to-end customer service. The role requires a manager capable of increasing market share, revenue, and executing the Go-To-Market (GTM) strategy. Additionally, fostering strong business relationships with LCO partners to enhance the Direct-to-Consumer (D2C) business is a key aspect of this role. Organizational Relationship: Reporting To: Regional Head (Zonal/Area Sales Manager) Total number of employees supervised by you: Not specified Key Responsibilities & Accountabilities: - Drive revenue growth by focusing on new and existing LCO partners to expand the company's presence in the territory. - Optimize the sales and distribution network to increase market penetration. - Strengthen the distribution ecosystem through enhanced Below The Line (BTL) activities, effective coverage, and transaction outlets. - Ensure brand visibility through organized merchandising activities to drive customer additions. - Implement processes to enhance customer experience, satisfaction, and issue resolution. - Ensure compliance with policies by LCO partners and meet customer Service Level Agreements (SLAs). - Manage and expand the LCO network through incentives and grievance redressal. - Form partnerships, train LCO partners on product features and sales techniques to strengthen the D2C business. - Implement relationship management programs and negotiate agreements with partners. - Lead the team responsible for installations, servicing, and repairs. - Conduct training sessions to develop team members. - Collaborate with cross-functional teams to align with company policies. Education Qualification: Full-time graduate degree; MBA/PGDM (optional) Total Experience: 2+ years in sales, preferably in the Telecom/FMCG industry Key Interactions: Internal Stakeholders: Zonal/Area Sales Managers, Field Sales Executives External Stakeholders: LCOs, Channel Partners Skills and Competencies: Technical Competencies: - Sales and marketing proficiency - Basic knowledge of MS Office tools Leadership and Behavioral Competencies: - Problem-solving skills - Analytical abilities - Effective communication (oral/written) - Interpersonal skills - Teamwork and collaboration - Result orientation - Customer focus - Positive drive and energy In conclusion, the Territory Sales Manager LCO role at Airtel presents a unique opportunity to drive sales, enhance customer service, and foster strong business relationships within a designated territory. If you are looking to make a significant impact in the telecom industry and grow your career with a dynamic organization, Airtel is the place for you. Join us and unleash your limitless potential. #BeLimitless.,

Responsible for driving sales in retail bakery segment by managing distributors, building end-user relationships, promoting new products, handling complaints, and executing market visits, schemes, demos, and local inventory management.

HI JOBSEEKERS !!! GREETINGS FROM RECOUP INFO !! We are looking for talented Customer Support Executives and Telesales Executive for our dynamic BPO team in Gurugram. If you have a passion for delivering outstanding customer service and possess excellent communication skills, this is the perfect opportunity for you! WORK FROM OFFICE Location - Gurugram Sector 18 Process- Customer Support Executive Shifts - Rotational shifts for Males,Purely Day Shifts for Females Mode of Interview - Walkin Qualification - Only Graduates can apply Eligiblilty - Freshers and Experienced both can apply Salary - 23-25k ctc ( Health benefits and other perks Other Benefits - Positive environment - PF & ESIC -Internal Promotion Opportunities ) Requirements: Excellent English Communication is mandatory Must be an immediate joiner ************************************************************************************ Location - Gurugram Sector 19 Process - Sales Executive (Apollo Health Insurance) Shifts - Day Shifts Mode of Interview - Only Walkin Qualification- Undergraduates and Graduates both can apply Eligibility - Minimum 6 months of experience in policy sales/insurance sales/banking sales Salary - 22 - 28 k ctc Excellent English Communication is mandatory Immediate Joiners Required ************************************************************************************ Key Responsibilities :- For Customer Service: Handle inbound and customer queries via call , email, or chat. Provide accurate and helpful information about our products/services. Resolve customer issues in a timely, professional, and friendly manner. Maintain a high level of customer satisfaction by addressing concerns and queries. Keep accurate records of customer interactions and feedback. For Sales : Make outbound calls to the customer queries via calls Drive revenue growth by building relationships, generating leads and closing deals To get your Interview aligned connect with me directly on the number given below & can share their resume on the same number Saima - 8090893339 NOTE- IN CASE IF CALL IS MISSED OR NOT RECEIVED BY RECRUITER THEN MUST SHARE RESUME ON THE SAME NUMBER ( 8090893339 ) Regards, Saima Hiring Consultant Recoup Info. #gurugram#noida#noidajobs#jobs2025#lko#immediatejoiner#freshers#graduate#undergraduate#naukri#experience#customersupport#customerservice#delhijobs#bpo#bpocallcenter#nonvoice#chatprocess#voiceprocess#blendedprocess

Hi Jobseekers, Greetings from ShiningStarsITPL We are hiring for Non voice process for Noida location for one of the multinational BPO. Please go through the job description - Job Title: Non-Voice Process Executive Location: Noida, Uttar Pradesh Job Type: Full-Time Experience Required: At least 1 year experience on paper Salary Details: 25,000 CTC per month (based on experience and performance in interview) Roles and Responsibilities: Process and respond to customer queries through email or chat support. Perform accurate data entry and documentation tasks. Maintain confidentiality and integrity of customer data. Follow standard operating procedures and quality guidelines. Work collaboratively with team members and management to meet daily productivity goals. Required Skills: Good written English communication skills. Basic computer knowledge (MS Office, typing skills). Ability to multitask and manage time effectively. Minimum qualification: Any graduate. Willingness to work in rotational shifts. How to Apply: For any further queries or to get your interview aligned please give a call on - 9580746603 (Pooja Mishra), if incase it misses you drop your resume over the same number.

marcus evans Group is looking for Junior Sales Executive (Entry Level) - Summits APAC, Mumbai to join our dynamic team and embark on a rewarding career journey Conduct market research to identify selling possibilities and evaluate customer needs Actively seek out new sales opportunities through cold calling, networking and social media Set up meetings with potential clients and listen to their wishes and concerns Prepare and deliver appropriate presentations on products and services Create frequent reviews and reports with sales and financial data Ensure the availability of stock for sales and demonstrations Participate on behalf of the company in exhibitions or conferences Negotiate/close deals and handle complaints or objections Collaborate with team members to achieve better results Gather feedback from customers or prospects and share with internal teams

Handling complaints : Receiving, investigating, and resolving customer complaints in a timely and satisfactory manner Collaborating with departments : Working with other departments to address issues and ensure compliance with regulations Training staff : Providing guidance and training to customer-facing teams on complaint handling techniques Analyzing trends : Analyzing complaint trends to identify areas for improvement Maintaining records : Keeping records of customer interactions Advocating for customers : Advocating for customers internally and with the voice of customer team Ensuring compliance : Staying up to date on relevant regulations and industry standards Communicating with customers : Communicating progress to customers and providing answers and solutions Performing audits : Performing daily audits to ensure all reporting, tickets, and calls are being handled properly Providing updates : Providing weekly updates to leadership on complaint trends and findings

Location : Lower Parel, Mumbai. Service recovery is a customer grievance handling unit. The potential candidate will be responsible to handle IRDA complaints, PMO office, IGMS, Branches, call centre/e-mail/chat, customer walk ins and Sr. Management escalations. What does the job entail? Responsible for resolving customer queries and service requests received through email Ensure service interactions are dealt with promptly including service recovery Responsible for closing HNI Policy Servicing FR raised with TAT Responsible for ensuring Maturity and Annuity credits happen to customers on due dates by co ordinating with customers and stakeholders for submission and process of requests on time Drive targets for ensuring HNI/NRI Unclaimed balance Drive targets for reducing email FRs by curbing trigger of incorrect FR /Co ordinating with customer for faster closure of FRs Deliver best in class customer experience in the service interactions leading to improved VOC Identify gaps in existing processes and work with various project teams to drive improvements Ensure SLA's, TAT's, Productivity and Quality metrics are met as per defined targets Essential conditions: Education: Graduation Work exp: 2+ years into BFSI Sector Service Recovery Work related skills: Good in Excel, process of cross-functional departments and effective communication skills. For more information: Komal B./ HR Team Phone/WhatsApp: +91 93289 59079 Email : komal@tekpillar.com

Location : Lower Parel, Mumbai. Service recovery is a customer grievance handling unit. The potential candidate will be responsible to handle IRDA complaints, PMO office, IGMS, Branches, call centre/e-mail/chat, customer walk ins and Sr. Management escalations. What does the job entail? Responsible for resolving customer queries and service requests received through email Ensure service interactions are dealt with promptly including service recovery Responsible for closing HNI Policy Servicing FR raised with TAT Responsible for ensuring Maturity and Annuity credits happen to customers on due dates by co ordinating with customers and stakeholders for submission and process of requests on time Drive targets for ensuring HNI/NRI Unclaimed balance Drive targets for reducing email FRs by curbing trigger of incorrect FR /Co ordinating with customer for faster closure of FRs Deliver best in class customer experience in the service interactions leading to improved VOC Identify gaps in existing processes and work with various project teams to drive improvements Ensure SLA's, TAT's, Productivity and Quality metrics are met as per defined targets Essential conditions: Education: Graduation Work exp: 2+ years into BFSI Sector Service Recovery Work related skills: Good in Excel, process of cross-functional departments and effective communication skills. For more information: Komal B./ HR Team Phone/WhatsApp: +91 93289 59079 Email : komal@tekpillar.com

VACANCY FORM Position Vacant : Sr. Executive Customer Relations (Real Estate) No. Of Vacancies : 1 Reporting : Reporting to Customer Relationship Manager Organization Name : Sanya Infrastructure Pvt. Ltd. Company Profile (Industry, Size, Products/Services, Standing in India/World etc.) Sanya Group is an ISO 9001-2000 diversified group engaged Real Estate, Hospitality, Medical Facilities, Diagnostics Centers and FMCG goods. The Group is into a JV with leading national brand Godrej for a residential project Godrej Summit in the prime and fast growing Sector-104, Gurugram, adjacent to the Dwarka - Expressway. A proud owner of the elite 5 star hotel Courtyard by Marriott in Gurugram, the Group is also developing Housing Projects, Commercial Complexes, Shopping Malls, Townships and SEZ Pan India. The Group also owns and operates in Gujarat and Madhya Pradesh. 14 imaging and diagnostic centers in two states. Level of designation (Managerial/Non Managerial) : Sr. Executive Customer Relations Functional area : Customer Relations Industry : Real Estate/Infrastructure Desired work experience ( in complete years ) : Minimum : 02 years Maximum : 05 years Compensation Offered : 4 - 4.5 lakh per annum Location of posting : Based in Gurugram Contact Information: Name : Rohit Puri Designation : HR Manager Company : Sanya Infrastructure Pvt. Ltd Address : Plot No. 27B, Sector Road, B Block, Sushant Lok Phase -1, Sector -27, Gurugram. E mail id : rohit.puri@sanyagroup.in State : Haryana-122001 Phone (s) : 9811340958 Job Description / Responsibilities : Responsible for Customer Satisfaction. Build and maintain relationships with the entire customer base . Responsible in maintaining MIS and closely work for Preparation of Final work Report. Co-ordinating with the internal partners and middle office teams for the process improvement & updating the MIS reports. Responsible for Demand generation, Cheques validation, Sales Order, Generation, Customer Master, Material, Debit & Credit Note creation. Responsible for handling customers & entire customer data base. Attending customers visits with their queries to resolve and ensure 100% satisfactory with the adequate resolution to the query. Cancellations, transfer requests and registration process. Managing post booking customer services till delivery / possession stage. Resolving customer queries, preparing ledgers and addressing the issues highlighted by the customers through call. Collection of payment dues, against demands generated with construction progress Assisting customers on allotment , Registration, Cancellation, Bank Loan Issues, Transfer of Deeds, Bank Loan processing of documents Managing post booking customer services till delivery /possession stage. Build & maintain relationships with clients. Escalating & resolving the concerns as raised by clients. Conduct business reviews to make sure that the clients are satisfied with the service. Coordinate with Internal departments to ensure that the business needs are fulfilled effectively. Ensure regular monitoring of project, progress and update the clients on the same. Ensure on time completion, comprehensiveness, and accuracy of all documentation pertaining to sale and service. To maintain relationship with clients and coordinate on client queries post booking formalities till possession. To assist client with all queries pertaining to legal, agreement, registration, taxation, banking, etc. Ensure the compliance with the process and procedures made by the company and ensure its effective implementation during the complete process. To prepare various reports on daily, weekly, quarterly and monthly basis. Excellent communication and interpersonal skills. Good hands on experience in advance excel formulas and have handled ERP (Sales Tracking Software) Desired profile : Graduate Proven work Experience and Knowledge as a Customer Relations in Real Estate specially in Commercial / Retail sector. background in customer acquisition strategies. Technical expertise with CR and analytical systems Strong communication skills along with a customer-oriented attitude Should have experience and expertise of Real Estate. in-depth understanding and knowledge of the Real Estate. Team Leader with great Entrepreneurial attitude with good communication skills. Be energetic and passionate . Good understanding of the Real Estate Market. Integrity towards the organization. Excellent problem solving and Customer Relationship Skills. -

Hi, Naukri.com is hiring for Customer Support for Noida location. As discussed, please find the mentioned JD for the said role. About Info Edge InfoEdges mission is to create world-class platforms that transform lives by continuously innovating. Our products and services are built keeping our customers in mind. We always delight our customers by delivering superior value through enhanced offerings on the internet and other platforms. Through our continuous investment across various businesses, especially in cutting-edge technology, machine learning and artificial intelligence (AI), we have built a robust system that constantly increases our predictive powers on customer behaviour, and optimizes and improves our systems. Our various teams tirelessly work together to solve problems, innovate, and create something to empower our customers. At Info Edge, people are our core competitive advantage and we will continue doing all that is needed to attract and retain the best available talent. About BU: Naukri.com Naukri is Indias market leader in the recruitment business. It provides all the job seekers with advisory services and caters to their different needs and offer value-added features such as resume writing, highlighting and many more. With over 67 Million resumes searches daily, Naukri.com has 5 Million job listings, 59 Thousand+ unique clients and 4.9 Million recruiters connect with the job seekers via emails. Job Objective: The objective of this role is to resolve customer queries related to the business portal, its features and services. The role will also be responsible for creating a high trust value proposition and influence the clients to leverage the product in the best possible manner. Job Description: Interacting with corporate customers on calls / emails (handling already acquired corporate customers with post sales hand-holding and deliverables) Assisting recruiters and HR professionals in understanding the functionalities of Naukri portal and providing resolutions to their recruitment related queries Creating a high trust value proposition and making clients understand various service offerings and the functionalities of naukri.com website Solving queries related to optimum usage of opted services with quality inputs and providing resolution within the defined TAT Coordinating with other departments on a daily basis and following up with them diligently Working on different CRMs and reporting tools ensuring productivity and quality standards being met as expected Required Skills: Excellent verbal and written communication skills Ability to work independently and under pressure Comfortable with rotational shifts Perks: Day Shift 5 Days working

Job Title: Account Specialist Department: EPayment Gateway/Operations #BeMore Do you aspire a rewarding career that lets you do more and achieve more? Unleash your full potential at work with TDCX, an award-winning and fast-growing BPO company. Work with the worlds most loved brands and be with awesome, diverse people. Be home, belong, and start your journey to #BeMore! Top reasons to work with TDCX Attractive remuneration, great perks, and performance incentives Comprehensive medical, insurance, or social security coverage World-class workspaces Engaging activities and recognition programs Strong learning and development plans for your career growth Positive culture for you to #BeMore at work Easy to locate area with direct access to public transport Flexible working arrangements Be coached and mentored by experts in your field Join a global company, winner of hundreds of industry awards What's your mission? As an Account Specialist, you will work with our e-Payment Account to provide a #happier customer experience through a variety of channels, including phone, chat, and email. This is a great opportunity to join a dynamic and collaborative team that will provide quality support to address customer enquiries relating to their e-Payment account. To be successful in the role, you should have a keen interest in the e-Payment/Finance related field, love working in a customer-focused environment and enjoy investigative and problem resolution duties. Youll help us deliver excellent service to our partner brands by performing these tasks: Provide exceptional service to E-payment users via phone, chat, and email. Build strong relationships with team members and e-Payment users. Investigate user issues, discover bugs, and resolve them as soon as feasible. Advocate for users and share best practices with the team to continuously enhance our processes. Update the internal knowledge base when you learn something new. Any other duties and responsibilities that may be assigned to you by the management from time to time, within your category of employment in the organization and for the effective implementation, maintenance and continual improvement of the ISO9001 and ISO 18295-1 Quality Management System of TDCX. Who are we looking for? Candidates must have a high level of English proficiency, corresponding to the minimum CEFR C1 level. At least 2 years of experience in the BPO or contact center environment. Preferably with experience in the Financial, Banking, or Fintech industry. Bachelors degree in any field. Prior experience in customer-facing roles (e.g., B2B, B2C, or contact centers) and handling multi-channel support (email, phone, chat). Strong problem-solving abilities with the capacity to handle complex and demanding cases. Willingness to transition between teams to support business needs effectively. Must be open to working rotational shifts, including weekends Contact for more details: 73861 78022 (Only whatsapp) shaik.shahanaaz@tdcx.com

Responsible for the Investigation of customer complaints received from telecollections via RTS. Job Responsibility Investigation of assigned customer complaints Root cause analysis of complaints and suggest corrective actions Primary contact for all customer experience reporting and complaint handling activities This individual is responsible for independently receiving, documenting, investigating, and coordinating responses on all complaints. Ensures timely investigation of and response to all complaints. This involves initiating and participating in investigations and corrective action arising from complaints. Maintains current and complete complaint files. Performs analyses of complaints and implant reports for trends and identification of potential corrective or preventive actions

Hi, Naukri.com is hiring for Customer Support for Noida location. As discussed, please find the mentioned JD for the said role. About Info Edge InfoEdges mission is to create world-class platforms that transform lives by continuously innovating. Our products and services are built keeping our customers in mind. We always delight our customers by delivering superior value through enhanced offerings on the internet and other platforms. Through our continuous investment across various businesses, especially in cutting-edge technology, machine learning and artificial intelligence (AI), we have built a robust system that constantly increases our predictive powers on customer behaviour, and optimizes and improves our systems. Our various teams tirelessly work together to solve problems, innovate, and create something to empower our customers. At Info Edge, people are our core competitive advantage and we will continue doing all that is needed to attract and retain the best available talent. About BU: Naukri.com Naukri is Indias market leader in the recruitment business. It provides all the job seekers with advisory services and caters to their different needs and offer value-added features such as resume writing, highlighting and many more. With over 67 Million resumes searches daily, Naukri.com has 5 Million job listings, 59 Thousand+ unique clients and 4.9 Million recruiters connect with the job seekers via emails. Job Objective: The objective of this role is to resolve customer queries related to the business portal, its features and services. The role will also be responsible for creating a high trust value proposition and influence the clients to leverage the product in the best possible manner. Job Description: Interacting with corporate customers on calls / emails (handling already acquired corporate customers with post sales hand-holding and deliverables) Assisting recruiters and HR professionals in understanding the functionalities of Naukri portal and providing resolutions to their recruitment related queries Creating a high trust value proposition and making clients understand various service offerings and the functionalities of naukri.com website Solving queries related to optimum usage of opted services with quality inputs and providing resolution within the defined TAT Coordinating with other departments on a daily basis and following up with them diligently Working on different CRMs and reporting tools ensuring productivity and quality standards being met as expected Required Skills: Excellent verbal and written communication skills Ability to work independently and under pressure Comfortable with rotational shifts Perks: Day Shift 5 Days working

Hi, Naukri.com is hiring for Customer Support for Noida location. As discussed, please find the mentioned JD for the said role. About Info Edge InfoEdges mission is to create world-class platforms that transform lives by continuously innovating. Our products and services are built keeping our customers in mind. We always delight our customers by delivering superior value through enhanced offerings on the internet and other platforms. Through our continuous investment across various businesses, especially in cutting-edge technology, machine learning and artificial intelligence (AI), we have built a robust system that constantly increases our predictive powers on customer behaviour, and optimizes and improves our systems. Our various teams tirelessly work together to solve problems, innovate, and create something to empower our customers. At Info Edge, people are our core competitive advantage and we will continue doing all that is needed to attract and retain the best available talent. About BU: Naukri.com Naukri is Indias market leader in the recruitment business. It provides all the job seekers with advisory services and caters to their different needs and offer value-added features such as resume writing, highlighting and many more. With over 67 Million resumes searches daily, Naukri.com has 5 Million job listings, 59 Thousand+ unique clients and 4.9 Million recruiters connect with the job seekers via emails. Job Objective: The objective of this role is to resolve customer queries related to the business portal, its features and services. The role will also be responsible for creating a high trust value proposition and influence the clients to leverage the product in the best possible manner. Job Description: Interacting with corporate customers on calls / emails (handling already acquired corporate customers with post sales hand-holding and deliverables) Assisting recruiters and HR professionals in understanding the functionalities of Naukri portal and providing resolutions to their recruitment related queries Creating a high trust value proposition and making clients understand various service offerings and the functionalities of naukri.com website Solving queries related to optimum usage of opted services with quality inputs and providing resolution within the defined TAT Coordinating with other departments on a daily basis and following up with them diligently Working on different CRMs and reporting tools ensuring productivity and quality standards being met as expected Required Skills: Excellent verbal and written communication skills Ability to work independently and under pressure Comfortable with rotational shifts Perks: Day Shift 5 Days working

CSR will be responsible (in person, on phone, or via email) and assist them with their queries provide detailed information about vehicles, features & promotions Handle & resolve customer complaints or escalate issue follow up with customers

Senior Manager – After-Sales Service Experience Required: 15+ Years Automobile Industry. Gurgaon We are especially seeking a diverse candidate who can contribute unique perspectives and promote inclusivity within the organization.

How you will contribute Client and Account Manager Support : Provide exceptional support to clients and Account Managers, maintaining harmonious working relationships. Email Management : Respond to internal and external emails promptly, forwarding them to Account Managers as needed. Internal Liaison : Collaborate with various internal divisions and utilize different systems to complete daily tasks. Work Tracking : Maintain well-organized work tracking files. Complaint Handling : Handle and escalate customer complaints to the respective division with a clear and accurate overview. Reporting : Provide precise reports to Account Managers when needed, such as order status, projects, sampling, etc. Project Loading : Load projects into company software based on Account Manager briefs. Tasks include purchasing project-related benchmarks, supporting evaluators on shipping samples to other Creative Centers, updating projects as per Account Manager instructions, requesting bases for line extensions, registering commercial wins, and adding team members. Sample Requests : Load sample requests through SAP following evaluator submissions. Price Letters : Create price letters. Sample Shipments : Book sample shipments through FedEx (local) and DHL (international), tracking them until successfully delivered to the client. Escalate issues with Account Managers and courier providers if necessary. Product Codes : Request internal product codes for approved fragrances. Technical Documents : Request technical documents following client requests. SAP Usage : Use SAP for fragrance and price registration. Specs Loading : Load specs on new fragrances for QC checks. Coordination : Coordinate with Customer Service in the manufacturing plant to ensure all necessary steps are completed on time to release orders at the earliest. Order Tracking : Keep track of order status throughout the entire process, escalating issues with Account Managers if there are delays. Customer Master Data : Communicate with CMD to load/update accounts. What you will need to be successful Education: University degree. Experience: Minimum of 5+ years in a sales support or customer service role, preferably within the fragrance or cosmetics industry. Technical Skills: Proficiency in Microsoft Office Suite and other relevant software. Familiarized with SAP. Language Skills: Excellent verbal and written communication skills in English; additional languages are a plus. Financial Skills: Quotes/ pricing/ budgeting forecasting processes.

As a team member in this role, you will have the responsibility for Retailer & Customer Satisfaction Index. Your duties will include implementing processes for complaint handling and reducing complaint downtime. Coordinating with various departments of Management to ensure smooth operations will be a key aspect of your role. You will be required to provide daily reports for Mall, Cruise, Parking, Help Desk & Smile Centre. Your primary focus will be to deliver quality services for day-to-day operations and ensure smooth functioning with the support of Soft Services, ERT, Security & engineering team. It will be essential for you to provide valuable technical insights to the projects team from an operations perspective to ensure maximum feasibility in the mall. Additionally, you will be expected to offer support to tenants during their fit-out period, ensure all deposits are received before they become operational, and verify that retailers comply with the fit-out manual. You will also need to ensure that other department managers efficiently handle customer grievances, accidents that occur in the mall, and provide service recovery when necessary. It may be required for you to be involved in these situations. Monitoring safety drills and evacuation drills organized in the mall every month will be part of your duties. You will also be responsible for supervising and controlling the activities of team members during your shift. Candidates with at least 1 year of experience are preferred, and freshers are also welcome to apply for this position. The location for this role is Kurla/Lower Parel/Pune.,

The Butler Supervisor position at BluSalzz Hotels & Resorts is a full-time on-site role located in Pobitora, Guwahati, Assam. As a Butler Supervisor, you will be responsible for leading the butler service and overseeing the daily operations of the butler team to ensure the highest standards of service are provided to our guests. Your role will involve training and managing butlers, coordinating guest requests, maintaining service excellence, and handling any guest complaints or special requests with professionalism. Additionally, you will be tasked with creating personalized guest experiences and fostering a welcoming environment for all visitors. To excel in this role, you should have experience in hospitality management and possess strong supervisory skills. Your organizational and leadership abilities will be crucial in effectively managing the butler team. Exceptional communication and interpersonal skills are essential for interacting with guests and team members. Attention to detail and a commitment to providing outstanding service are qualities we value in our Butler Supervisors. Proficiency in handling guest complaints and special requests, as well as the ability to create personalized guest experiences, are key aspects of this role. Prior experience in a luxury hotel setting is preferred, and a Bachelor's degree in Hospitality Management or a related field is advantageous. Join BluSalzz Hotels & Resorts to be a part of a team dedicated to delivering exceptional hospitality experiences. Explore, discover, and experience the essence of true hospitality with us.,

As a Sr. Executive in Market Support at Lotus Dairy Products Private Limited, you will play a crucial role in ensuring the satisfaction of our stakeholders by effectively managing and resolving market complaints. Your responsibilities will include registering and documenting incoming complaints, assigning unique identification numbers, conducting detailed investigations to determine root causes, analyzing complaint data, and collaborating with internal teams for investigations and reports. You will also be responsible for identifying and implementing corrective and preventative actions, communicating clearly with complainants regarding the status of their complaints, coordinating with regulatory bodies, and preparing for audits related to complaint handling. Additionally, you will stay updated on changes in regulations, analyze complaint data to identify trends and recurring issues, generate trend reports and metrics for management review, and identify areas for product or process improvement based on complaint data. You will also coordinate product recalls or mock recalls when necessary, provide training to other staff on complaint handling procedures, and contribute to the development and improvement of complaint handling processes. To excel in this role, you should have a Graduate or Post Graduate degree in Dairy Technology, Food Technology, or a similar field, along with 3-4 years of experience in handling market complaints or a similar role. Proficiency in MS Office, data analysis tools, and relevant technologies for tracking complaints and generating reports is essential. You should also possess excellent communication skills, be an active listener, and be adept at efficiently managing multiple complaints while prioritizing tasks for timely resolution. Join us at Lotus Dairy Products Private Limited and be a part of a dedicated team committed to the well-being of all our stakeholders.,

As a Technician Gas Manifold in the Gas Manifold department reporting to the Deputy General Manager Supply Chain, your primary responsibility will be to maintain an appropriate inventory level of gas cylinders and ensure an uninterrupted supply of medical gases to the medical units. Your day-to-day tasks will include maintaining the gas cylinder stock, conducting daily counts of gas cylinders, receiving empty cylinders from various departments, issuing new cylinders to user departments, sending empty cylinders for refill, and receiving refilled cylinders. Additionally, you will be responsible for draining the receiver of after cooler, opening and closing the valve of the air vessel, and checking pressure levels at which gases are pumped. You will also be required to conduct daily checks and preventive maintenance as per schedule, check for pipe leakages, monitor the oil level of air compressor and vacuum pumps, and ensure the supply of nitrous oxide, oxygen gases, air, and suction to various medical units. Furthermore, you will be responsible for checking oxygen cylinders in ambulances before any call and changing outlet points of ventilators, heart-lung machines, and anesthesia machines. In case of repair work, you will handle choked suctions in OT and Cathlab Pendants, address complaints relating to plant operations, attend to complaints based on criticality, and provide feedback to the reporting officer. It is essential to maintain a complaint register, note down complaints, and inform the officer about any unresolved issues. Qualifications required for this position include a 12th grade education along with an I.T.I Diploma in Filter trade or welding. This is a full-time, permanent role with benefits such as health insurance and provident fund. The work schedule will involve rotational shifts, and the work location will be in person. Join our team as a Technician Gas Manifold and contribute to the seamless operation of medical gas supply in a critical healthcare environment.,

As a Complaints Handling Specialist at Equiniti India, you will play a crucial role in providing timely and accurate responses to complaints and Internal Dispute Resolution (IDR). Your responsibilities will involve resolving high-level complex complaints from various stakeholders such as Members, Representatives, Actuaries, Trustees, Financial Conduct Authority (FCA), Financial Ombudsman Service (FOS), and The Pensions Ombudsman (TPO). Your role will require you to collaborate effectively with stakeholders, leveraging your expertise in complaints handling, pensions, and related issues. You will establish strong working relationships with key personnel, potentially acting as a Lead and coordinating the work of others. Additionally, you will contribute to the quality and compliance process by checking casework, identifying key issues and patterns from data, and ensuring the completion of targeted work with accuracy. To excel in this role, essential qualifications include Complaint Handling/IDR experience. You should possess numeracy skills, articulate communication, strong attention to detail, excellent grammatical skills, and the ability to present complex information in plain English. You must be able to persuade and influence others, have experience dealing with stakeholder groups/external organizations, and exhibit analytical thinking with an inquisitive mindset. Advanced expertise gained through job-related training and work experience is essential. Preferred skills include experience in pensions and a good working knowledge of pensions administration software. As a permanent member of the EQ team, you will enjoy benefits such as 31 days + 9 bank holidays (UK), Comprehensive Medical Assurance cover, two-way cab transport for staff in UK & US shifts, and Accidental & Life cover 3 times the concerned CTC. The job location options are in Chennai at Ramanujan Intellion Park, SEZ, Taramani, and in Bengaluru at Phase II, Electronic City. The shift for this role is the UK Shift. Key qualifications for this position include excellent communication skills and a minimum of 4+ years of experience in Complaints Handling related to international Banking or finance. Experience in resolving escalations through email is also required. Joining EQ at this time offers an exciting opportunity to be part of our global growth story and contribute to delivering critical fintech services to the US and UK markets.,

Hiring: US Semi Voice Process Customer Support (International BPO) Location: Pune (Work from Office) CTC: Up to 4.92 LPA Shift: US Rotational Shifts (247) Perks: 2-way cab facility provided & Loyalty Bonus of 20k Working Days: 5 days working | 2 days rotational off Notice Period: Immediate Joiners Only About the Role We are hiring Customer Support Executives (International Voice) for a leading US Telecom process. This is a great opportunity to work in a dynamic, global environment handling customer queries and support for a major US telecom provider. Eligibility : Experience: Minimum 6 months in International Voice Process (B2C / B2B) Qualification: Graduate / Undergraduate Other: Must have prior experience in an International BPO (voice support) Key Skills: Customer Handling / Customer Support Inbound Calls Management CSAT (Customer Satisfaction) AHT (Average Handling Time) BPO Metrics (Quality, FCR, SLA adherence) How to Apply? Contact: Kamya- 9084148502

TRIBENI FIBER PVT. LTD. - India is looking for Marketing Sales Executive to join our dynamic team and embark on a rewarding career journey. Conduct market research to identify selling possibilities and evaluate customer needs Actively seek out new sales opportunities through cold calling, networking and social media Set up meetings with potential clients and listen to their wishes and concerns Prepare and deliver appropriate presentations on products and services Create frequent reviews and reports with sales and financial data Ensure the availability of stock for sales and demonstrations Participate on behalf of the company in exhibitions or conferences Negotiate/close deals and handle complaints or objections Collaborate with team members to achieve better results Gather feedback from customers or prospects and share with internal teams