Customer Care Executive

A Customer Relationship Executive manages client relationships, ensures customer satisfaction, and drives business growth by fostering loyalty and enhancing brand reputation . They are responsible for providing excellent customer service, responding to inquiries, managing databases, and collaborating with sales teams. Here's a more detailed breakdown: Key Responsibilities: Client Relationship Management: Building and maintaining strong relationships with clients, understanding their needs, and anticipating their future needs. Customer Service: Providing excellent service, addressing customer concerns and complaints, and resolving issues in a timely manner. Communication: Communicating effectively with clients, sales teams, and other internal departments to ensure smooth operations and a positive customer experience. Database Management: Maintaining and updating customer databases with accurate information, including customer data and interaction history. Sales Support: Working closely with sales teams to facilitate a smooth sales process, customer handover, and retention efforts. Customer Feedback: Conducting customer surveys, collecting feedback, and identifying areas for improvement to enhance the customer experience. Compliance: Ensuring adherence to company policies and procedures regarding customer interactions and data privacy. Data Integrity: Maintaining accurate and up-to-date customer information in the CRM system to ensure sound decision-making. Skills and Qualities: Excellent communication skills (written and verbal) : The ability to clearly and concisely communicate with clients and internal teams. Problem-solving skills : The ability to identify and resolve customer issues effectively. Interpersonal skills : The ability to build rapport and strong relationships with clients. Empathy and understanding : The ability to understand and address customer needs and concerns. Adaptability : The ability to adjust to changing customer needs and company policies. CRM system proficiency : Familiarity with CRM software and its functionalities. Analytical skills : The ability to analyze customer data and identify trends. Sales skills : The ability to understand sales processes and contribute to customer retention. Role & responsibilities Preferred candidate profile