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Complaints Handling - Chennai

Complaints Handling - Chennai

Topgear Consultants

2 - 7 years

2 - 4 Lacs

Chennai

Posted:1 week ago| Platform:

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Skills Required

Customer Service Grievance Redressal Complaint Handling Escalations RBI Escalation Management Grievance Handling Customer Escalation Query Resolution Nodal officer Customer Complaints Customer Queries Resolution

Work Mode

Work from Office

Job Type

Full Time

Job Description

This opportunity is with Leading Finance Company in Chennai Location Roles & Responsibilities:- Grievance Redressal Management Complaint Handling: Team will be primarily responsible for overseeing the effective resolution of customer complaints raised through regulatory channel. This includes addressing issues related to services, transactions, fraud, or any other areas of customer dissatisfaction. Timely Resolution: Ensuring that complaints are addressed and resolved within the timelines prescribed. Escalation Point: Acting as the final point of contact for complaints that cannot be resolved at lower levels. Customer Communication Transparency in Communication: Keeping customers informed about the status of their complaints, providing regular updates, and ensuring clear communication regarding resolution steps. Empathetic Communication: Responding to customer complaints with empathy and understanding, particularly in cases of serious grievances or dissatisfaction. External Liaison: Acting as a liaison between the organization and regulatory bodies, including the RBI, ensuring all communication is professional, accurate, and complies with applicable standards. Root Cause Analysis Investigating Complaints: Conducting a thorough investigation into customer complaints to identify the root cause of issues, whether they are procedural, operational, or caused by human error. Problem Resolution: Identifying systemic issues that might be causing recurrent complaints and working with relevant teams to implement corrective measures to prevent future issues. Continuous Improvement: Proactively recommending changes to policies, procedures, or systems based on lessons learned from customer complaints. Interested candidates can share their updated CV at yogita@topgearconsultants.com

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Topgear Consultants

www.topgear-consultants.com

Consulting

Los Angeles

50-100 Employees

75 Jobs

Key People

Jane Doe

CEO
John Smith

CTO

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