Help desk

Job Description

Hiring For leading Insurance Company Job Summary: We are seeking a proactive and customer-oriented Helpdesk Executive to manage and support routine insurance-related inquiries and tasks. The role involves assisting clients with Motor Insurance, Health Insurance, and Laptop Claims, along with handling basic insurance data. The ideal candidate will be the first point of contact for policyholders and internal stakeholders, ensuring timely and accurate support and issue resolution. Key Responsibilities: Act as the first point of contact for customer queries related to: Motor insurance (renewals, claims, endorsements) Health insurance (policy details, claims guidance, document assistance) Laptop/device insurance claims. Assist clients in filing claims and understanding the required documentation. Maintain and update insurance-related records and data in internal systems. Coordinate with internal teams for escalated issues and ensure timely resolution. Provide accurate product information, policy details, and claim procedures. Ensure adherence to compliance and data protection standards. Prepare basic reports on claim trends, pending queries, and resolution metrics. Required Skills & Qualifications: Minimum 12 years of experience in an insurance helpdesk, claims, or customer service role. Basic understanding of insurance products (Motor, Health, Laptop insurance( Optional). Fair communication skills written and verbal (English and regional language preferred). Proficiency in MS Office, especially Excel and email handling. Good organizational skills and attention to detail. Ability to multitask and prioritize client needs effectively. Preferred Qualifications: Bachelor's degree , Business Administration, or related field. Experience in working with insurance companies, or brokers. Knowledge of insurance CRM tools or claim portals will be an added advantage Work Environment: Office-based or hybrid role, depending on company policy. Standard work hours with occasional extended hours during peak periods. Interested candidates shared resume on rochelle@topgearconsultants.com