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Raam Ather
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Customer Relationship Executive

Customer Relationship Executive

0 - 1 years

|

1 - 2 Lacs

Posted:1 day ago| Platform:

Apply

Skills Required

customer relationship service operations management service operations customer service service strategy

Work Mode

Work from Office

Job Type

Full Time

Job Description

Roles & Responsibilities:

Handle inbound and outbound calls related to service enquiries, appointment booking, and follow-up.
Call customers to remind them about service due dates, periodic maintenance, and confirm appointments.
Explain service packages, AMC, warranty details, and promotional offers over the phone.
Coordinate between customers and service advisors to ensure smooth vehicle drop and delivery.
Update CRM / DMS with customer interactions, complaints, and follow-up status.
Handle customer feedback calls post service and record satisfaction rating (CSI).
Escalate customer complaints or unresolved issues to service manager.
Maintain excellent customer communication and ensure service satisfaction.

Preferred Candidate Profile:

Any Graduate / Diploma (Freshers can apply).
Good communication skills (English, local language).
Phone etiquette and customer service attitude.
Basic computer knowledge (CRM / Excel).

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