Sales Coordinator (CLIENT RELATIONSHIP MANAGER) Jack Martin - India's No.1 Home Audio & Consumer Electronics Brand Job Summary We are looking for a highly organized and proactive B2B CRM & Sales Coordinator to join our team at Jack Martin. This role involves managing B2B customer relationships, coordinating sales orders, and supporting the sales team and channel partners to ensure smooth business operations and drive growth. Experience Required: 3-8 Years Package: 3.5-4.5 LPA Skills: Client Relationship Management, Client Coordination, Sales Support, B2B Sales, Business Development, Sales Coordination, Client Retention Key Responsibilities: 1.) Order Management: Coordinate the end-to-end process of managing B2B orders from receipt to fulfillment. Ensure timely and accurate order processing, invoicing, and shipment tracking. Collaborate with internal teams (warehouse, logistics, finance) to ensure on-time delivery and proper documentation. 2.) Sales Team Support: Provide administrative and operational support to the sales team, including preparing sales reports, maintaining records, and tracking KPIs. Assist in the preparation of sales presentations, proposals, and contracts. Follow up with the sales team on business development opportunities and ensure seamless execution of sales strategies. 3.) Customer Relationship Management (CRM): Maintain and manage B2B customer relationships through regular communication, ensuring high levels of customer satisfaction. Act as a point of contact for key B2B clients and channel partners, addressing inquiries, resolving issues, and ensuring ongoing support. Update and manage CRM systems with accurate data, track customer interactions, and maintain records of all client communications. 4.) Channel Partner Coordination: Liaise with B2B channel partners to facilitate business growth and maintain strong partnerships. Support channel partners with product information, pricing, promotions, and order updates. Help address any concerns or issues raised by partners, ensuring timely resolution and satisfaction. 5.) Sales Reporting & Analysis: Compile and analyze sales data to provide insights on performance, trends, and areas for improvement. Generate and present regular reports on sales activities, customer feedback, and sales performance metrics. 6.)Cross-Functional Collaboration: Work closely with marketing, finance, and operations teams to ensure alignment in B2B activities and promotions. Assist in coordinating product launches, campaigns, and promotional activities with the sales team and channel partners. Qualifications & Skills: Bachelors degree in Business Administration, Sales, Marketing, or a related field. 2-4 years of experience in B2B sales coordination, customer relationship management, or sales support roles. Proficiency in CRM software and MS Office (especially Excel). Strong organizational, communication, and multitasking skills. Ability to work in a fast-paced environment and manage multiple tasks simultaneously. Excellent problem-solving skills and attention to detail. Experience in the consumer electronics or home audio industry is a plus

Service Coordinator (Consumer Electronics Industry) Jack Martin - India's No.1 Home Audio & Consumer Electronics Brand Position: Service Coordinator Location: Gurugram Experience: 2-3 Years Industry: Consumer Electronics Job Summary: We are seeking a proactive and detail-oriented Service Coordinator with 2-3 years of experience in the consumer electronics industry. The ideal candidate will have strong coordination and communication skills to effectively interact with clients, customers, vendors, and distributors, ensuring seamless service operations and customer satisfaction. The Service Coordinator will be responsible for managing service requests, coordinating repairs, overseeing warranty processes, and ensuring smooth communication between all involved parties. Key Responsibilities: - - Customer & Client Interaction: Act as the primary point of contact for customers and clients regarding service-related queries and requests. Provide timely and professional communication through various channels (email, phone, chat). - Service Coordination: Manage and track service requests and ensure timely processing of all service orders. Coordinate with internal teams, vendors, and service providers to ensure fast and efficient resolutions. - Vendor & Distributor Liaison: Work closely with vendors, distributors, and service partners to schedule repairs, track parts inventory, and ensure that all service requirements are met. - Scheduling & Follow-ups: Coordinate repair schedules and service appointments with customers, vendors, and technicians, ensuring efficient use of time and resources. - Problem Resolution: Address customer complaints or service issues, ensuring quick resolution to maintain high customer satisfaction. Follow up on service completion and gather feedback. - Documentation & Reporting: Maintain accurate records of all service requests, repairs, and warranty claims. Prepare regular service reports for internal stakeholders. - Inventory Management: Assist with tracking and managing spare parts inventory to ensure timely availability for repairs and service orders. - Service Quality Monitoring: Ensure that the services provided meet company standards and customer expectations. Monitor the performance of service providers to ensure high-quality service delivery. - Continuous Improvement: Identify areas for process improvement and contribute ideas for enhancing service operations, customer experience, and service efficiency. Required Skills & Qualifications: - Experience: Minimum of 2-3 years of experience in a service coordination role, preferably in the consumer electronics industry. - Communication Skills: Excellent verbal and written communication skills, with the ability to clearly and professionally interact with customers, clients, vendors, and internal teams. - Coordination Skills: Strong organizational skills with the ability to manage multiple tasks and priorities simultaneously. Experience in coordinating service processes and logistics. - Problem-Solving: Ability to handle challenging situations and customer complaints effectively and professionally. - Technical Knowledge: Basic understanding of consumer electronics products and the repair/service processes. - Attention to Detail: High level of accuracy in managing service documentation, schedules, and inventory. - Software Skills: Proficiency in MS Office (Excel, Word), and familiarity with service management software is a plus. Educational Requirements: - Bachelors degree in any field Desired Attributes: - Customer-Centric: A strong commitment to providing excellent customer service and ensuring customer satisfaction. - Team Player: Ability to work well with cross-functional teams, including sales, technical service teams, and management. - Adaptability: Ability to adapt to changes in work priorities and customer needs. Why Join Us? Be part of a leading consumer electronics brand with opportunities for growth and career advancement. Work in a collaborative environment focused on innovation and customer satisfaction. Competitive salary and benefits package.