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Customer Support Executive

1 - 6 years

1 - 4 Lacs

Bangalore Rural Bengaluru

Posted:3 weeks ago| Platform: Naukri logo

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Skills Required

Customer Support Escalation Management Email Support Ticketing Customer Escalation Query Handling Handling Client Calls Complaint Handling Freshdesk Client Support Escalations Customer Complaints Customer Queries Issue Resolution

Work Mode

Work from Office

Job Type

Full Time

Job Description

Role & responsibilities Provide prompt and courteous customer support through various channels, including phone, email, and chat. • Address customer inquiries, concerns, and issues in a timely and effective manner. • Assist customers with product information, order processing, and issue resolution. • Collaborate with other departments to ensure a seamless customer experience. • Maintain accurate records of customer interactions and transactions. • Stay up-to-date with product knowledge and company information to provide accurate and relevant information to customers. • Identify and escalate priority issues to the appropriate department or individual. • Proactively identify opportunities to improve customer satisfaction and recommend process enhancements. • Follow established procedures for handling different types of customer queries. • Meet individual and team targets for customer satisfaction and response times. • Worked on ticketing system zohodesk, Freshdesk.

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