Role & responsibilities Provide prompt and courteous customer support through various channels, including phone, email, and chat. • Address customer inquiries, concerns, and issues in a timely and effective manner. • Assist customers with product information, order processing, and issue resolution. • Collaborate with other departments to ensure a seamless customer experience. • Maintain accurate records of customer interactions and transactions. • Stay up-to-date with product knowledge and company information to provide accurate and relevant information to customers. • Identify and escalate priority issues to the appropriate department or individual. • Proactively identify opportunities to improve customer satisfaction and recommend process enhancements. • Follow established procedures for handling different types of customer queries. • Meet individual and team targets for customer satisfaction and response times. • Worked on ticketing system zohodesk, Freshdesk.
Roles and Responsibilities: TDS Expert GST Expert Should be thorough upto finalisation of accounts
Key Responsibilities: 1. Business Analysis & Reporting Analyze business performance metrics and financial data to assist in strategic planning. Create dashboards, pivot tables, and advanced Excel reports for ongoing business reviews. Track KPIs and generate insights to support decision-making. Coordinate with cross-functional teams for data gathering and alignment. Analyze sales, operations, and financial data to identify business trends. Support preparation of annual business plans, budgets, and strategic reviews. Create dashboards, MIS reports, and business insights for informed decision-making. 2. Executive Assistant Responsibilities Work closely with the Director to support strategic and operational priorities. Manage schedules, prepare briefings, and facilitate internal/external communication. Draft presentations, business reviews, and reports for board/external stakeholders. Organize and coordinate leadership meetings, offsites, and follow-ups. 3. Project Management Lead or assist in execution of cross-functional projects as per MDs directives. Monitor key KPIs and ensure timely completion of high-impact initiatives. Collaborate with departments to troubleshoot challenges and escalate risks. 4. Strategic Support Participate in business strategy formulation and execution. Assist in M&A evaluations, new business pitches, or investor communications if applicable. Provide a second line of thought in critical decisions.
Role & responsibilities Preferred candidate profile
Role & responsibilities Greet and assist customers with warmth and professionalism Understand customer needs and recommend suitable products Present and demonstrate products, highlighting features/benefits Process sales transactions accurately using POS systems Achieve and exceed individual sales targets and KPIs Upsell and cross-sell complementary products Maintain organized, well-stocked, and visually appealing Handle customer inquiries, feedback, and returns professionally Participate in promotions and in-store events Collect customer feedback to help management improve services
Role & responsibilities Oversee daily store operations to ensure smooth functioning Achieve sales targets and KPIs as set by management Lead, motivate, and manage store staff, including scheduling and performance evaluations Ensure high levels of customer satisfaction through excellent service Maintain visual merchandising and store presentation standards as per brand guidelines Manage inventory, stock replenishment, and shrinkage control Handle customer complaints and resolve issues promptly Ensure adherence to company policies, procedures, and standards Coordinate with the head office for marketing campaigns, promotions, and reporting Train new staff and conduct regular team development sessions
Role & responsibilities : 1. HR Policy Design & Compliance Design, review, and update HR policies in line with legal requirements and business strategy. Ensure consistent communication, understanding, and implementation of policies across the organization. Establish governance mechanisms and compliance frameworks in HR operations. 2. Job Description Writing Collaborate with department heads to draft, update, and maintain JD templates. Ensure role clarity, competency alignment, and standardization across functions. Maintain a centralized repository of all JDs. 3. HRMS Implementation & Administration Oversee the rollout and maintenance of the HRMS (e.g., employee data, onboarding, payroll, leave & attendance). Coordinate with vendors/IT for system upgrades and issue resolution. Train internal teams on HRMS usage and reporting capabilities. 4. Succession Planning framework Responsible for designing and implementing succession planning strategies across critical roles to ensure leadership continuity. Collaborates with business leaders to identify high-potential talent and create development roadmaps. 5. Performance Management & Goal Setting Drives talent assessments, maintains succession pipelines, and supports long-term organizational capability building. Drive the end-to-end performance management process ensuring timely goal setting, reviews, and feedback cycles. Align individual and team goals with organizational objectives to foster accountability and business impact. Partner with leadership to build a performance-driven culture through tools, training, and continuous improvement. 6. Compensation Benchmarking Conduct salary benchmarking and compensation surveys against industry standards. Recommend salary revisions, pay bands, and reward structures to attract and retain talent. Support the annual budgeting and increment planning process.
Key Responsibilities: Greet and welcome visitors in a professional and friendly manner Answer, screen, and forward incoming phone calls 3. Provide basic and accurate information in person and via phone/email 4. Schedule appointments and maintain calendars Role & responsibilities Preferred candidate profile
Role & responsibilities : Training Needs Analysis: Assess training needs by observing sales interactions, reviewing performance metrics, and gathering feedback from sales managers. Training Program Development: Design and develop training modules focused on product knowledge (textile/fabric types, trends), customer service, upselling, visual merchandising, and sales techniques. Training Delivery: Conduct regular classroom, on-the-floor, and virtual training sessions across retail stores or regional offices. Facilitate onboarding training for new joinees. Performance Monitoring & Coaching: Monitor and evaluate training effectiveness through assessments, feedback, and KPIs. Provide on-the-job coaching to underperforming team members. Sales Enablement: Collaborate with the product and marketing teams to update teams on new collections, seasonal launches, and campaign strategies. Reporting & Feedback: Maintain training records, prepare reports on training activities, and recommend improvements to senior management.
Key Responsibilities: Preparation of process sequences of particular component with the available resources in the machine shop. Prepare the process drawings in SolidWorks & Autocad. Knowledge of SolidWorks/ Autocad & PDM. [ Product Data Management] Improvements in the existing process for cycle time reduction. Process cost reduction in the existing Manufacturing component. Design of fixtures & Toolings for new components.
Role & responsibilities Coordinate with production department about daily plan & exicute. Collect the schedule & plan QC activity to incoming, line & final inspection. Attend Sunrise meeting take action for qc activities on top priorities. Prepare OPL & SOP where ever required. Train & encourage the operators, Qc person about process requirements. Improve the process quality, provide resources for quick checking. Rework & Rejection analysis with operators & supervisors & take Corrective action. Attend the MIS review meeting & business plan meeting. Accuracy of Tool Disc & Tool Holder & CP Cpk stydy. Checking quality documentation & reports & validate. Customer material return handling & complaint handling & corrective action. Quality awareness to operator, development and operation of quality control system. Audit quality systems to efficiency identification and correction like incoming, In process & Final Stage. Assures consistent quality of production by developing and implementing good automated manufacturing practice system by validating processes, providing documentation, Achieve quality operational objectives by contributing information and analysis by plan, Reviews, Preparing a completing action plans, implementing process, productivity, and quality and customer service standards. Maintains & improves systems of Quality audit Collecting analyzing and information of failed processes, stability studies & Recall Root Cause & Revalidations. Reviews all product quality aspects like, checking method & process specifications. NPD & satisfy the domestic & export customers. Monitor Calibration of instruments. Encourage operator for 5S & Kaizen activities & improve the system. Lead the team towards VISION 2024.
Job Description: 1) Building and maintaining profitable relationships with key customers. 2) Expanding the customer base upselling and cross-selling . 3) Understanding key customer individual needs and addressing these. 4) Superior product knowledge. 5) A team player with leadership skills. 6) Maintain a positive attitude focused on customer satisfaction. 7) Conduction business reviews using CRM programs. 8) Keep customers updated on the latest products. 9) Know your competition and strategies accordingly. 10) Building positive relationships with customers.
Job Description: 1) Proactively initiate and engage sales calls to new prospects. 2) Closes new business deals by coordinating requirements; developing and negotiating contracts 3) Locates potential business deals by contacting potential customers; discovering and exploring opportunities. 4) Protects the organization's value by keeping information confidential. 5) interface with existing strategic customers to solidify mutual expectations of performance and growth. 6) Define and follow up of yearly targets and objectives. 7) Develop and implement strategies for new services. 8) Determine new opportunities by analysing business needs. 9) Assists in the development of annual sales goals. 10) Assists in the completion of monthly targets 11) Develop and deliver the business plans through carrying out research, form market analysis and deliver accurate business reports. 12) Build referral and lead generation network
Roles and Responsibilities: Adhere to established coding standards, guidelines, and best practices to ensure maintainable and scalable code. Analyze and understand technical and functional requirements; document solution design and High-Level Design (HLD). Decompose projects into manageable tasks, assign responsibilities, and track progress across the team. Deliver robust, efficient, and scalable software solutions within agreed timelines. Ensure completeness and accuracy of all deliverables, including release documentation and version notes. Mentor and coach junior engineers; conduct technical training and performance evaluations. Perform regular code reviews, ensuring adherence to coding standards and improving overall code quality. Rapidly identify root causes of technical and production issues. Write and execute unit, integration, and system test cases to validate software functionality. Work closely with QA teams to resolve issues from test and production environments. Demonstrate strong collaboration as both an independent contributor and team player. Engage in all phases of the software development lifecycle: requirements gathering, development, integration, testing, and deployment. Stay current with emerging technologies, frameworks, and development practices. Initiate and contribute to technical POCs to assess new tools and solutions.
Roles and Responsibilities: Assist in and Develop, maintain database solutions using SQL Server, MongoDB, and Oracle platforms. Work closely with senior developers to understand project requirements and translate them into efficient database designs. Optimize database queries for performance and scalability, ensuring efficient data retrieval and manipulation. Contribute to database schema design and data modeling efforts, adhering to best practices and standards. Assist in migrating data between different database systems, ensuring data integrity and consistency. Identify and resolve database-related issues, including performance bottlenecks, data corruption, and connectivity problems. Assist in database maintenance tasks such as backup and recovery, performance tuning, and troubleshooting. Participate in testing efforts to validate database functionality and ensure data integrity across different platforms.
Roles and Responsibilities : 1) Recruitment Support. Assist with the recruitment process, including job posting, screening. Resumes, scheduling interviews, and onboarding new employees. 2) HR Records Management. Help maintain and organize personnel files, ensuring all employee 3) Employee Relations. Assist in coordinating employee welfare activities and initiatives, such as 4) Office Administration. Provide general administrative support, such as organizing office. 5) Logistics and Event Coordination. Support the planning and coordination of internal meetings, Maintain a positive attitude focused on customer satisfaction. 6) Leave Management. Assist in tracking employee leave requests and ensuring the HR system is Keep customers updated on the latest products. 7) Compliance. Support the HR team in ensuring that all processes comply with labour laws and Organizational policies.. 8) Bridging management and employee relations by addressing demands, grievances or other issues
Role & responsibilities: Oversee the end-to-end procurement process for raw materials, parts, equipment, and services needed for production. Develop and implement purchasing strategies that align with production schedules and manufacturing requirements. Negotiate contracts, pricing, and terms with suppliers to ensure the best value for the company while maintaining product quality and timely delivery. Identify and qualify new suppliers/vendors based on quality, cost, and reliability to ensure the availability of materials. Monitor and maintain optimal inventory levels of raw materials, ensuring a balance between supply and demand to avoid production delays. Track and manage the supplier performance, resolving any issues related to quality, delivery, and cost as needed. Work closely with production and logistics teams to forecast material needs and adjust purchasing plans accordingly. Analyse market trends and industry conditions to make informed decisions on purchasing strategies and cost-saving opportunities. Ensure compliance with company policies, legal regulations, and industry standards, including environmental, safety, and quality requirements. Maintain accurate records of purchase orders, vendor contracts, and procurement reports. Manage and mentor the purchasing team, providing training, guidance, and support to ensure high performance and professional development. Collaborate with the finance department to monitor and manage purchasing budgets and cost controls. Conduct periodic supplier audits to evaluate quality standards and production capabilities.
Role & responsibilities: Ensuring timely and correct invoicing to the customers Timely recovery of the outstanding i.e within the credit period and monitoring of regular receivable report and highlight the management the long dues with the issues if any Monitoring the budgeted productivity of the fleet Monitoring trip wise profitability ie whether the same is in line with the budget Timely preparing and presenting the MIS on monthly basis Ensuring that the payments to the vendors are done with in time ie within the credit period agreed with the vendors Ensuring that the advances to the vendors are done in time bound manner Tracking the fleet repairs and management and same is in line with the budge Ensuring that the insurance and taxes of the fleets are paid on time with NIL penalty Assisting the team to prepare the Budget and tracking the same on monthly basis Providing the regular support to TMS software in discussion with the software vendor Ensuing that the internal controls and internal audits are conducted with no adverse findings Liasioning with the banks Develop and execute strategies to optimize transportation efficiency, reduce costs, and improve customer service levels. Build and maintain strong relationships with vendors negotiating rates and service contracts to enhance operational capabilities. Monitor and evaluate transportation performance metrics, utilizing data analysis to identify trends and areas for improvement. Mentor and train junior staff, fostering an environment focused on continuous improvement and accountability. Generate comprehensive reports for senior management on transportation performance, challenges faced, and proposed solutions.
Role & responsibilities Computation, Preparation, Filing of GST Returns (Monthly & Quarterly) Output Turnover, RCM and Input Tax Credit Reconciliation Computation, Preparation and Filing of GST Annual Returns Due Diligence - GST domain for various client Registration under GST and related work for amendments and updating of GST Registration Assist in resolving queries of clients on a day-to-day basis Drafting reply to Notices and Communications from Department "
Role & responsibilities Manage day-to-day operations of multiple warehouses / dark stores handling automotive spare parts. Lead a team of warehouse supervisors, associates, and support staff across locations. Monitor and ensure inventory accuracy, stock reconciliation, and efficient space utilization. Coordinate with 3PL providers. Track and improve key operational metrics: order TAT, inventory accuracy, dispatch timelines, GRN processing, and cost per order. Prepare and manage daily/weekly/monthly MIS reports for management review. Optimize processes for inward, stock put-away, picking, packing, dispatch, and returns. Oversee SOP adherence, safety, and compliance at all warehouse and dark store locations. Liaise with central procurement, sales, finance and customer support teams for operational alignment. Handle escalations and proactively resolve operational bottlenecks. Plan and execute warehouse capacity expansion or relocation as required.