Role & responsibilities Provide prompt and courteous customer support through various channels, including phone, email, and chat. • Address customer inquiries, concerns, and issues in a timely and effective manner. • Assist customers with product information, order processing, and issue resolution. • Collaborate with other departments to ensure a seamless customer experience. • Maintain accurate records of customer interactions and transactions. • Stay up-to-date with product knowledge and company information to provide accurate and relevant information to customers. • Identify and escalate priority issues to the appropriate department or individual. • Proactively identify opportunities to improve customer satisfaction and recommend process enhancements. • Follow established procedures for handling different types of customer queries. • Meet individual and team targets for customer satisfaction and response times. • Worked on ticketing system zohodesk, Freshdesk.

Roles and Responsibilities: TDS Expert GST Expert Should be thorough upto finalisation of accounts

Key Responsibilities: 1. Business Analysis & Reporting Analyze business performance metrics and financial data to assist in strategic planning. Create dashboards, pivot tables, and advanced Excel reports for ongoing business reviews. Track KPIs and generate insights to support decision-making. Coordinate with cross-functional teams for data gathering and alignment. Analyze sales, operations, and financial data to identify business trends. Support preparation of annual business plans, budgets, and strategic reviews. Create dashboards, MIS reports, and business insights for informed decision-making. 2. Executive Assistant Responsibilities Work closely with the Director to support strategic and operational priorities. Manage schedules, prepare briefings, and facilitate internal/external communication. Draft presentations, business reviews, and reports for board/external stakeholders. Organize and coordinate leadership meetings, offsites, and follow-ups. 3. Project Management Lead or assist in execution of cross-functional projects as per MDs directives. Monitor key KPIs and ensure timely completion of high-impact initiatives. Collaborate with departments to troubleshoot challenges and escalate risks. 4. Strategic Support Participate in business strategy formulation and execution. Assist in M&A evaluations, new business pitches, or investor communications if applicable. Provide a second line of thought in critical decisions.