Community Manager

At The Glocal Resource, we redefine how businesses operate and grow in our interconnected global landscape. Established with a vision to bridge local expertise with international opportunities, we specialize in providing innovative outsourcing solutions. Since our inception in 2019, we have established ourselves as a trusted partner for businesses worldwide, helping them navigate the complexities of the modern workforce.

Job Title: Community Manager

The Community Manager plays a key role in supporting the organization’s online communities, ensuring a positive and engaging experience for our clients' home service professionals. This role is responsible for maintaining the health, organisation, and activity tracking of our community groups and internal community spaces. The Community Manager monitors member activity, manages membership approvals, organizes and reports community insights, and assists with content operations and engagement initiatives. They collaborate closely with the U.S.-based Community Team to identify opportunities for connection, streamline workflows, and leverage AI tools to improve community processes and repurpose content. This role requires strong organizational skills, exceptional attention to detail, and a solid understanding of how social media and online communities drive engagement and connection.

Key Responsibilities:

Community Membership Management:

Post Moderation & Quality Control:

Community Activity Auditing:

Content & Data Tracking:

Program Support:

Content Repurposing & Media Operations:

Swag Fulfillment & Administrative Support:

Community Research & Insights:

AI & Process Optimization:

Cross-Team Collaboration:

Qualifications:

· Proficiency in Microsoft Excel or Google Sheets

· Exceptional verbal and written communication skills

· Highly organized and detail-oriented, with the ability to manage multiple projects simultaneously

· Experience managing or moderating social media groups or online communities

· General understanding of social media trends and engagement, as well as online community dynamics

· Ability to prepare clear, concise, and error-free reports for U.S.-based stakeholders

· Comfortable working independently in a remote environment and communicating across time zones

Nice-to-Have Qualifications:

· Experience using Intercom or other customer communication platforms

· Familiarity with AI tools (e.g., ChatGPT, Notion AI, Jasper, etc.) for workflow automation or content support

· Basic knowledge of content management systems (CMS), transcription tools, or social listening platforms