Community Executive

Job Summary:

We are seeking a dynamic and organized Community Executive with Operations Management & Sales experience to lead community engagement while ensuring smooth day-to-day operations. This hybrid role is ideal for someone who enjoys interacting with people, organizing events, managing vendors, and overseeing the functional efficiency of the workspace or service environment.

Key Responsibilities:

Community Engagement:

Build strong relationships with community members, clients, or tenants.

Manage onboarding of new members and ensure a welcoming experience.

Organize and host events, workshops, and networking sessions to promote community interaction.

Collect and act on feedback to improve community satisfaction.

Maintain active communication via email, social media, or community platforms.

Operations Management:

Oversee daily operations of the site/workspace including facility management, vendor coordination, housekeeping, and supplies.

Ensure smooth delivery of services including front desk, security, internet, utilities, and logistics.

Maintain inventory and order supplies as needed to support operations and events.

Monitor service quality, resolve operational issues promptly, and escalate when needed.

Maintain operational records, documentation, and reports for internal tracking and compliance.

Sales:

Develop and execute strategies to attract new members, including online marketing, networking events, and community outreach.

Conduct tours, present the co-working space's value proposition, and negotiate membership contracts.

Build relationships with existing members, address their need, & proactively seek opportunities to upsell or cross-sell.

Develop and manage the sales budget, ensuring profitability and cost control.

Stay informed about competitor activities, market trends, and emerging business opportunities.

Work closely with marketing, operations, and community teams to promote the co-working space and ensure a positive member experience.

Requirements:

2-4 years of experience in office administration or hospitality and related field.

Proficiency in Microsoft Office.

Excellent communication, organizational, and client-handling skills.

Budgeting and vendor negotiation experience.

Ability to multitask and work under pressure to meet expectations from the organization.

Willingness to travel to different centers as required.