Cluster Manager (DSA) New Delhi, Chennai, Mumbai, Pune and Hyderabad

Job Description

Job Information Date Opened 06/09/2025 Job Type Full time Industry Financial Services Work Experience 5+ years Salary 8L City New Delhi, Chennai, Mumbai, Pune and Hyderabad State/Province Delhi Country India Zip/Postal Code 110003 About Us indiagold has built a product & technology platform that enables regulated entities to launch or grow their asset backed products across geographies; without investing in operations, technology, people or taking any valuation, storage or transit risks. Our use of deep-tech is changing how asset backed loans have been done traditionally. Some examples of our innovation are – lending against digital gold, 100% paperless/digital loan onboarding process, computer vision to test gold purity as opposed to manual testing, auto- scheduling of feet-on-street, customer self-onboarding, gold locker model to expand TAM & launch zero-touch gold loans, zero network business app & many more. We are rapidly growing team passionate about solving massive challenges around financial well-being. We are a rapidly growing organisation with empowered opportunities across Sales, Business Development, Partnerships, Sales Operations, Credit, Pricing, Customer Service, Business Product, Design, Product, Engineering, People & Finance across several cities. We value the right aptitude & attitude than past experience in a related role, so feel free to reach out if you believe we can be good for each other. Job Description Key Responsibilities: 1. Sales and Business Development: o Drive gold loan sales and achieve revenue targets for the cluster. o Develop and implement strategies to enhance customer acquisition and retention. o Identify and develop new business opportunities in the region from branches Indiagold having tie- ups. 2. Team Management: o Recruit, train, and mentor Sales Executive and Relationship Executives. o Monitor performance, provide guidance, and ensure productivity benchmarks are met. o Foster a high-performance culture and ensure team alignment with organizational goals. 3. Operational Excellence: o Ensure smooth operations at all branches within the cluster. o Maintain adherence to internal policies, compliance standards, and RBI guidelines. o Monitor and track each Transaction with Bank and RM. 4. Customer Service: o Enhance customer experience by ensuring prompt and quality service delivery. o Resolve customer escalations effectively and maintain brand reputation. 5. Reporting and Analysis: o Prepare and present periodic business reports and performance analyses to senior management. o Monitor market trends, competitive landscape, and suggest strategies accordingly Requirements Required Qualifications and Skills: • Bachelor’s degree in any discipline. • 5+ years of experience in gold loans, banking, NBFCs, or financial services. • Proven track record in sales, team management, and business growth. • Strong leadership and interpersonal skills. • Excellent communication and negotiation abilities. • Proficient in data analysis and reporting tools. Benefits • Competitive salary and performance-based incentives. • Opportunity to work with a fast-growing fintech company. • Professional growth and learning opportunities. • Collaborative and supportive work environment