Cloud Engineer

Job Description

About Company Our client is a trusted global innovator of IT and business services. We help clients transform through consulting, industry solutions, business process services, digital & IT modernization and managed services. Our client enables them, as well as society, to move confidently into the digital future. We are committed to our clients’ long-term success and combine global reach with local client attention to serve them in over 50 countries around the globe Job Title: AWS Technical Support Specialist Location: Gurugram Experience: 6 to 9 yrs Job Type : Contract to hire Notice Period:- Immediate joiner Mandatory Skills We are looking for a highly skilled AWS Technical Support Specialist with 6 to 9 years of handson experience in managing, troubleshooting, and optimizing AWS environments. The ideal candidate will have deep expertise across core AWS services, technical support, and AWS Solution Architect Associate certification. This role is crucial for ensuring stability, costefficiency, and performance of cloud infrastructure while delivering exceptional support to internal teams. Technical Support & Operations: • Provide Tier 2/3 technical support for AWS services, troubleshooting cloud infrastructure, networking, storage, and security issues. • Monitor, analyse, and resolve performance, availability, and connectivity issues across AWS environments. • Implement and enforce AWS best practices related to governance, security, and compliance. • Optimize AWS workloads for scalability, resilience, and efficiency in collaboration with internal teams. • Manage ITIL processes, log tickets in ITSM tools, and follow up with partners until resolution. • Conduct impact analysis, risk assessments, and handle audit-related documentation. AWS Billing & Cost Optimization (FinOps): • Manage and analyze AWS billing, ensuring cost transparency and accountability across departments. • Utilize AWS Cost Explorer, AWS Budgets, and AWS Savings Plans to track and control cloud expenditures. • Identify and implement cost-saving opportunities through resource right-sizing, reserved instances, and workload optimizations. • Support FinOps processes with chargeback and showback models for cloud spending. Coordination with various teams: • Act as a cloud consultant, advising various business units on AWS best practices. • Work with finance and procurement teams to establish AWS budgeting and cost forecasting. • Collaborate with developers, architects, and operations teams to enhance cloud performance and efficiency. Required Qualifications: • 6 to 9 years of hands-on experience in AWS cloud infrastructure, technical support, and cloud cost management. • AWS Solution Architect Associate Certification (Professional-level certification is a plus). • Strong expertise in AWS core services (EC2, RDS, S3, Lambda, VPC, Route 53, Load Balancer, IAM, Kubernetes, etc.). • Proficiency in AWS billing management, cost control, and FinOps principles. • Understanding of networking, Active Directory, security, and cloud governance within AWS. • Excellent troubleshooting, analytical, and communication skills. • Project management experience. Preferred Qualifications: • Experience with AWS Organizations, Control Tower, and SCPs for multi-account governance. • Familiarity with third-party cloud cost management tools (CloudHealth, Cloudability, etc.). • Knowledge of DevOps practices, CI/CD pipelines, and container orchestration (EKS, ECS, Docker) Qualifications Bachelor's degree in Computer Science (or related field) Show more Show less