Business Systems Analyst Sitero is an emerging leader in Clinical services and software solutions for the life sciences industry. We have experience and expertise in a diverse range of therapeutic areas and focus on innovative, technology-enabled solutions that allow our clients to focus on their core strengths. For early phase studies through Phase III clinical trials, our experienced team delivers high-touch services and technology to ensure the safety of all stakeholders across the clinical research community with an emphasis on ethics, compliance, and innovation. Job Title: Business Systems Analyst Location: Bangalore, Karnataka Function: Customer Support DESCRIPTION: Essential Duties and Responsibilities include the following but are not limited to the job specifications contained herein. Additional duties or job functions that can be performed safely may be required as deemed necessary by supervisory personnel. Meets established service level objectives for problem resolution. Communicate with internal colleagues to understand the needs of departments and the organization. Act as a functional and technical resource for internal and external projects. Follow appropriate departmental and company procedures and policies (i.e., change control, security and auditing, problem and incident management); Participate in developing strategies to allow support to manage resultant problems. Triaging the requests issues via the ticketing system, email inboxes and workflow queues. Ensure projects are completed on time, day-to-day activities occur as scheduled. Works with supervisor on the results/action items of the consequence of errors upon operations, reports, service delivery. Looks for opportunities and works with supervisor to improve processes that lead to reduced lead times and/or increased accuracy. Ensure both own and related tasks are completed. ESSENTIAL DUTIES AND RESPONSIBILITIES: Day-to-day activities of are often complex and will vary depending on the client and type of project. The position may have the need to work alone on some projects, while others will involve a large team and could be based in one location or across various sites. Typical tasks involve: Creating and updating documentation and assisting with testing and training. Identifying possible causes of issues or problems. Reorganizing own activities to respond to changing needs. In addition to the above: Identifying issues and forming hypotheses and work with supervisor on proposed solutions. Presenting findings and recommendations to supervisor. Liaising with the client to keep them informed of progress on requests/issues. EDUCATION AND EXPERIENCE REQUIRED: Bachelor s degree strongly preferred. 3+ years experience may be considered in lieu of a degree. 2+ years experience in an operations support environment (supporting software products); 1+ years experience in the industry strongly preferred. Excellent communication skills, with the ability to talk to and present to a range of audiences. Strong customer service and troubleshooting skills. The ability to work under pressure on multiple projects within your project timeframes. Excellent analytical skills and an informed, evidence-based approach. A good understanding of information technology. Working collaboratively with other team members (client/customer) from different disciplines and backgrounds PREFERRED SKILLS: You could make significant change and impact within your role, making a substantial difference to the success of a company and the satisfaction of its employees, both of which can be very rewarding. You will work to deadlines and juggle multiple projects, which gives lots of variety but can be stressful. The role is largely office-based but may require travel to meet different internal and external stakeholders. You will need to demonstrate a high level of professionalism. COMPENSATION BENEFITS: Sitero proudly offers an impressive compensation package and benefits, including a competitive salary, Variable pay, paid time off, and healthcare and retirement benefits. EMPLOYMENT TYPE: Full Time, Contract COMMITMENTS: Standard Hours 40 hours per week, one hour lunch, Monday - Friday. Additional hours as needed. Willing to work in shifts as and when needed. DISCLAIMER: Sitero is an equal opportunity employer and welcomes all job applicants. All qualified applicants will receive consideration for employment without discrimination on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or any other factors prohibited by law.

Software Engineer II Sitero is an emerging leader in Clinical services and software solutions for the life sciences industry. We have experience and expertise in a diverse range of therapeutic areas and focus on innovative, technology-enabled solutions that allow our clients to focus on their core strengths. For early phase studies through Phase III clinical trials, our experienced team delivers high-touch services and technology to ensure the safety of all stakeholders across the clinical research community with an emphasis on ethics, compliance, and innovation. Job Title: Software Engineer II Location: Bangalore, Karnataka ESSENTIAL DUTIES AND RESPONSIBILITIES Design, develop, test, debug, document software, and create /enhance existing components to ensure that software meets business needs Conduct design and code reviews to ensure code developed meets coding best practices guidelines, unit testing, security, and scalability and maintainability guidelines Deploy and maintain enterprise level Applications/Systems Collaborate with other team members, business stakeholders and product owners, both inside and outside the team Demonstrate application features and fixes with product management and users Mentor junior team members on procedures and technical standards Troubleshoot and support deployed systems Attend and participate in applicable company-sponsored training Maintain a strong understanding of software development trends and technology Maintain a strong understanding of the regulatory requirements applicable to software development in clinical trials EDUCATION AND EXPERIENCE REQUIRED: Bachelor s degree in computer science, strongly preferred Minimum of 3+ years experience in Angular with a WebAPI Backend Experience with Microsoft SQL Server or SQL Azure. Experience with an Agile development process Experience with .net Framework and C# Strong interpersonal and communication skills, both verbal and written. Experience identifying and troubleshooting software problems. Strong organization skills and ability to prioritize and meet deadlines Experience conducting process re-engineering and improving costs/quality. COMPENSATION BENEFITS: Sitero proudly offers an impressive compensation package and benefits, including a competitive salary, Variable pay, paid time off, and healthcare and retirement benefits. EMPLOYMENT TYPE: Full Time, Permanent COMMITMENTS: Standard Hours 40 hours per week, one hour lunch, Monday - Friday. Additional hours as needed. Willing to work in shifts as and when needed. DISCLAIMER: Sitero is an equal opportunity employer and welcomes all job applicants. All qualified applicants will receive consideration for employment without discrimination on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or any other factors prohibited by law.

Sitero is an emerging leader in Clinical services and software solutions for the life sciences industry. We have experience and expertise in a diverse range of therapeutic areas and focus on innovative, technology-enabled solutions that allow our clients to focus on their core strengths. For early phase studies through Phase III clinical trials, our experienced team delivers high-touch services and technology to ensure the safety of all stakeholders across the clinical research community with an emphasis on ethics, compliance, and innovation. Job Title: Project Coordinator Location: Bangalore, Karnataka (Hybrid) Function: Service Delivery - Site and Patient Payments ESSENTIAL DUTIES AND RESPONSIBILITIES: Primary Responsibilities Support and coordinate all aspects of Site and Patient Payments customer relationships Manage projects and project team by, including but not limited to, tracking project deliverables against scope of work, scheduling internal and external meetings, documenting and tracking risks, action items, issues, and decisions, and other responsibilities outlined in the SOPs Manage customer expectations and project stakeholder communication; responsible for the communication of product releases, the resolution of all customer issues, and the escalation of customer issues which are not resolved at first level and manage them until resolution, in accordance with contractual Service Level Agreements Execute project deliverables outlined in the client s SOW, complete project billing and forecasting, and perform change management processes, if needed Analyze clinical trial agreements, study protocols, and contract budgets Prioritize assigned tasks across multiple client projects and internal initiatives Provide excellent customer service at all times during all interactions with customers Maintains Quality Service and Departmental Standards by Contributing to the development and maintenance of the Site and Patient Payments product roadmap resulting in the production of new features or enhancements to existing products with product management Reading, understanding and adhering to organizational Standard Operating Procedures ( SOP ) Establishing and enforcing departmental standards Reviewing and updating company SOPs related to Site and Patient Payments / Project Management Services Secondary Responsibilities Contributes to team effort by Exploring new opportunities to add value to organization and departmental processes Helping other Project Managers to accomplish deliverables Performing other duties as assigned and deemed necessary Maintains Technical Knowledge by Attending and participating in applicable company sponsored training EDUCATION AND EXPERIENCE REQUIRED: Bachelor s degree preferred; Associate s degree required 3-5 years experience in software or technical product management Working knowledge of software delivery lifecycle and methodology Clinical trials experience within a CRO or pharmaceutical research organization in a project management related position preferred Investigator payments, financial technology, and business analysis experience a plus Additional skill set: Excellent customer service and project management skills Motivated and action driven with strong critical thinking and problem-solving skills Ability to function in a multi-task environment with a positive attitude under pressure Ability to work in group setting and independently and to adjust to changing priorities Strong interpersonal and communication skills, both verbal and written Strong organizational and leadership skills Goal oriented COMPENSATION BENEFITS: Sitero proudly offers an impressive compensation package and benefits, including a competitive salary, Variable pay, paid time off, and healthcare and retirement benefits. EMPLOYMENT TYPE: Full Time, Permanent COMMITMENTS: Standard Hours 40 hours per week, one hour lunch, Monday - Friday. Additional hours as needed. Willing to work in shifts as and when needed. DISCLAIMER: Sitero is an equal opportunity employer and welcomes all job applicants. All qualified applicants will receive consideration for employment without discrimination on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or any other factors prohibited by law.

Sitero is an emerging leader in Clinical services and software solutions for the life sciences industry. We have experience and expertise in a diverse range of therapeutic areas and focus on innovative, technology-enabled solutions that allow our clients to focus on their core strengths. For early phase studies through Phase III clinical trials, our experienced team delivers high-touch services and technology to ensure the safety of all stakeholders across the clinical research community with an emphasis on ethics, compliance, and innovation. Job Title: Operations Associate IILocation: Bangalore, Karnataka (Hybrid)Function: Service Delivery Site and Patient Payments ESSENTIAL DUTIES AND RESPONSIBILITIES:Primary ResponsibilitiesSupport the operational implementation and ongoing investigator payment services for Payments projects or programs Support the creation and maintenance of vendor, site, and Principal Investigator (PI) records, bank setup entries, and user managementAnalyze clinical trial agreements, study protocols, and contract budgets, and support the review of contract budgets and the import of contractsProvide support for ongoing payment transactions, invoicing process, batch processing services, payment settlement, and query resolutions, in accordance with contractual Service Level AgreementsUse strong critical thinking and problem-solving skills to assist project managers, operations lead, and other team members in resolving payment and other work-related issuesWork well independently as well as collaboratively in a team with strong communication skills to ensure the project manager and project stakeholders are aware of the status of operational activities including successful completion of deliverablesParticipate in project team meetings, execute project deliverables on time, and provide status updates in implementations of Site and Patient Payments from project kickoff to study closeoutMake final decisions on internal team discussions or escalate problems to the appropriate management personnelManage expectations and deliverables on a client-by-client basisProvide excellent customer service at all times during all interactions with customersMaintains Quality Service and Departmental Standards byContributing to the development and maintenance of the Site and Patient Payments product roadmap resulting in the production of new features or enhancements to existing products with product managementReading, understanding and adhering to organizational Standard Operating Procedures (“SOP”)Establishing and enforcing departmental standardsReviewing and updating company SOPs related to Site and Patient Payments Secondary ResponsibilitiesContributes to team effort byExploring new opportunities to add value to organization and departmental processesHelping Payments Project Managers to accomplish deliverablesPerforming other duties as assigned and deemed necessaryMaintains Technical Knowledge byAttending and participating in applicable company sponsored trainingEDUCATION AND EXPERIENCE REQUIRED:Education:Bachelor’s degree in business, finance, technology/software development area preferredExperience:3-5 years of successful experience in the Operations Associate role or other equivalent investigator payments experience requiredExperience in invoice processing preferredExperience in contract entry accuracy, transaction processing, and client satisfaction preferredBackground knowledge, understanding, or experience in clinical trial research field is highly desirableAdditional skill set:Excellent customer service, documentation, and organizational skillsExcellent attention to detail and orientation toward meticulous workStrong interpersonal and communication skills, both verbal and writtenStrong computer skills, including MS Office suiteAbility to work in a collaborative group setting and independently and to adjust to changing prioritiesAbility to manage multiple priorities well and error-freeAbility to project and maintain a professional and positive attitudeWorking conditions:Travel: 0-25%Lifting: 0-20lbsOther: Computer work for long periods of timeCOMPENSATION & BENEFITS:Sitero proudly offers an impressive compensation package and benefits, including a competitive salary, Variable pay, paid time off, and healthcare and retirement benefits. EMPLOYMENT TYPE:Full Time, PermanentCOMMITMENTS:Standard Hours 40 hours per week, one hour lunch, Monday – Friday. Additional hours as needed. Willing to work in shifts as and when needed.DISCLAIMER: Sitero is an equal opportunity employer and welcomes all job applicants. All qualified applicants will receive consideration for employment without discrimination on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or any other factors prohibited by law.