Client Servicing Manager

Job Title

Location

Experience

Industry:

Position Overview:

Key Responsibilities

• Lead and manage client relationships across corporate accounts, HNIs, and premium event projects.

• Understand client objectives and design solutions that align with their brand ethos and expectations.

• Work closely with internal teams (Creative, Production, Operations, Hospitality) to drive seamless project execution.

• Handle end-to-end event planning — from concept development, budgeting, to on-ground management.

• Serve as the main point of contact for clients, corporate leadership, and stakeholders, ensuring clear communication and high service standards.

• Manage client presentations, proposals, and post-event reports with a sharp focus on quality and detailing.

• Maintain long-term relationships with clients to foster repeat business and referrals.

• Stay updated on luxury trends, experiential formats, and industry innovations to bring fresh ideas to the table.

• Handle troubleshooting and client escalations swiftly with a solution-driven approach.

Key Requirements:

• Minimum 5 years of experience in corporate events / experiential event management.

• Proven experience in managing HNI clientele and delivering high-touch events with excellence.

• Exceptional communication, presentation, and interpersonal skills.

• Strong network and knowledge of vendors, venues, and partners in the luxury / corporate events space.

• Ability to handle multiple large-scale projects simultaneously with attention to detail.

• Strong organizational and project management abilities — timelines, budgets, and resource allocation.

• Highly professional demeanor with a client-first approach.

• Willingness to travel and work flexible hours as per event requirements.

Preferred Attributes:

• Passion for curating exceptional experiences.

• Strong personal grooming and polished etiquette for high-profile client interactions.

• Background in managing C-level stakeholders, international clients, and luxury brands is an added advantage.