Client Servicing Manager

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About the Role

Client Growth Manager

This role is perfect for someone who thrives in a fast-paced environment, enjoys managing both virtual and on-ground events, and has a strong customer-first mindset.

Key Responsibilities

Client Relationship Management

• Act as the primary point of contact for assigned clients, ensuring smooth onboarding and consistent post-implementation support.
• Build strong, long-term client relationships through regular check-ins and strategic engagement.
• Understand client goals and align our client’s solutions to meet their engagement and business objectives.

Upselling & Revenue Growth

• Identify opportunities to upsell and cross-sell new features, modules, or engagement packages.
• Collaborate with Sales and Product teams to create tailored engagement proposals.
• Achieve or exceed quarterly upselling and renewal targets.

Account Retention & Reporting

• Track and analyze client usage patterns, feedback, and satisfaction metrics.
• Proactively resolve client issues to ensure retention and renewal success.
• Maintain accurate CRM records with detailed notes and opportunity tracking.

Cross-Functional Collaboration

• Work closely with internal teams (Product, Marketing, and Operations) to ensure client requirements are effectively communicated and implemented.
• Contribute to developing client success stories and case studies.

Requirements

• 1–2 years of experience in client servicing, account management, or sales (preferably in SaaS or B2B industries).
• Strong verbal and written communication skills.
• Proven ability to manage multiple client accounts and foster long-term relationships.
• Target-oriented with a proactive, persuasive approach to upselling.
• Familiarity with CRM tools such as HubSpot or Zoho is an advantage.
• Passionate about employee engagement, technology, and creating meaningful client experiences.

Interested candidates kindly share your updated resume to anushka@adeptglobal.com