Client Servicing Manager

Job Title: Client Servicing Manager

Experience Required:

Location:- Sec 62 Noida The Corenthum Tower

Industry:

About the Role:

Client Servicing Manager

Key Responsibilities:

• Act as the main point of contact for assigned clients and ensure timely communication and service delivery.
• Manage end-to-end client servicing from onboarding, agreement finalization, to ongoing support and renewals.
• Coordinate with the operations and fleet teams to ensure timely vehicle delivery, maintenance, and returns.
• Understand client requirements and suggest suitable EV rental plans or customized solutions.
• Monitor client satisfaction levels and resolve issues or escalations promptly.
• Prepare client reports, usage summaries, and feedback analysis.
• Identify opportunities for upselling and cross-selling rental plans or additional services.
• Maintain updated records of clients, contracts, and vehicle usage in the CRM system.
• Collaborate with marketing and business development teams for client engagement initiatives and retention strategies.

Required Skills & Qualifications:

• Bachelor’s degree in Business Administration, Marketing, or a related field.
• Minimum

  2 years of experience

  in client servicing, account management, or customer success (preferably in automobile, EV, or mobility sector).
• Strong communication, negotiation, and relationship management skills.
• Ability to multitask and handle multiple client accounts efficiently.
• Problem-solving attitude with a focus on delivering excellent customer experience.
• Proficiency in MS Office and CRM tools.

Interested candidate can share resume at vijaya.hr@gbgev.com with Subject Line Client Servicing Manager or WhatsApp @9893322225