Client Servicing Manager

Description:

This role offers the opportunity to be a part of QubeHealth's Client Team that's focused on boarding & maintaining relationships with the clients. We are seeking a highly motivated and experienced individual to join our team as a Client Servicing Manager. As a Client Servicing Manager, you will be responsible for fostering strong relationships with our clients, ensuring their needs are met, and delivering exceptional service. This role requires excellent communication skills, attention to detail, and the ability to manage multiple client accounts simultaneously.

EXPERIENCE:

IDEAL CANDIDATE BACKGROUND:

i. 1.5 years in a Key Client Servicing, Client management role in SaaS / Software, Digital Marketing, Corporate Insurance or Hospitality

ii. Genuine Client Empathy and strong time management skills

iii. Ability to communicate effectively with a wide range of stakeholders

iv. Familiarity with G Suite

v. Fluency in English & English

vi. Excited to travel, meet new people and build and grow relationships

Key Responsibilities:

1. Primary Point of Contact to the Client

2. Conduct client onboarding and weekly routine activities

3. Promptly respond to Client queries

4. Be Polite & Professional to help develop and maintain a strong professional relationship

5. Identify opportunities for growth and upsell

6. Collaborate with the product team and give feedback on the client's needs

7. Provide training and guidance to the client on how to best use the QubeHealth Product

Evaluation Criteria for the Function:

1. Promptness, Clarity in Communication and Proactiveness

2. Relationship Building with the Client

3. Collaborating with your team and cross-functional teams

4. Upselling and Farming Business from the Portfolio Client