Client Servicing Manager

QubeHealth

Job Description: Client Servicing Manager

Description:

This role offers the opportunity to be a part of QubeHealth’s Enterprise Client Team that’s focused on-boarding & maintaining relationships with the large B2B Enterprise clients.

We are seeking a highly motivated and experienced individual to join our team as a Client Servicing Manager. As a Client Servicing Manager, you will be responsible for fostering strong relationships with our clients, ensuring their needs are met, and delivering exceptional service. This role requires excellent communication skills, attention to detail, and the ability to manage multiple client accounts simultaneously.

Experience:

If you have a minimum of 2 years of experience in Client Servicing / Key Account Management / Corporate Account Relationship Management / (Corporate) Client Success, then you should NOT miss this opportunity.

Key Responsibilities:

1. Primary Point of Contact to the Client
2. Conduct client onboarding and weekly routine activities
3. Promptly respond to Client queries
4. Be Polite & Professional to help develop and maintain a strong professional relationship
5. Identify opportunities for growth and upsell
6. Collaborate with the product team and give feedback on clients’ needs
7. Provide training and guidance to the client on how to best use the QubeHealth Product

Ideal Candidate Background:

1. Fluency in English
2. 2 years in a Key Client Servicing, Account Management, Client Management role in SaaS / Software, Digital Marketing, Corporate Insurance and Hospitality
3. Genuine Client Empathy and strong time management skills
4. Ability to communicate effectively with a wide range of stakeholders
5. Familiarity with G Suite
6. Excited to interact with Professionals at a Leadership Level and build and grow long-term relationships.



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