Client Relations Manager

As a Client Relation Manager, you will be responsible for nurturing and maintaining strong relationships with our valued clients. Your primary focus will be on enhancing the overall customer experience, contributing to the growth and profitability of the company. You will work closely with cross-functional teams to achieve these objectives. Your key responsibilities will include: - Customer Engagement: Build and nurture long-lasting relationships with existing customers through proactive communication, personalized interactions, and attentive support. - Customer Support: Address customer inquiries, issues, and feedback promptly and effectively to ensure a high level of satisfaction. Collaborate with the customer support team to resolve complex problems. - Account Management: Serve as the main point of contact for assigned customer accounts, understanding their business needs, goals, and challenges to provide tailored solutions. - Customer Retention: Develop strategies to retain existing customers and minimize churn rates. Identify at-risk customers and implement retention plans. - Customer Feedback: Gather and analyze customer feedback and data to identify trends, pain points, and opportunities for improvement. Share insights with relevant departments for continuous enhancement of products and services. - Cross-functional Collaboration: Collaborate with sales, marketing, product development, and other departments to ensure a unified approach to customer satisfaction and meet customer needs. - Upselling and Cross-selling: Identify opportunities to upsell or cross-sell additional products or services to existing customers, contributing to revenue growth. - Customer Data Management: Maintain accurate and up-to-date customer records in the CRM system, including contact information, communication history, and account details. - Performance Metrics: Monitor key performance indicators (KPIs) related to customer satisfaction, retention rates, and revenue growth. Implement strategies to meet or exceed targets. Qualifications: - Bachelor's degree - Proven experience in customer relationship management or a similar role. - Exceptional interpersonal and communication skills. - Strong problem-solving and conflict resolution abilities. - A customer-centric mindset with a passion for delivering exceptional customer service. - Ability to work independently and as part of a team. - Strong organizational and time management skills. This is a full-time position with health insurance benefits, fixed shift schedule, and the work location is in person.,