Job description Job Title : Desktop Support Engineer L1/ L2 Experience : 2 to 8 years Job Location : Bangalore Important: This is a field job, requiring travel to client sites within Bangalore. Candidates must have a two-wheeler with a valid driving license Key Responsibilities : Manage and troubleshoot servers , firewalls (open source/device-based) , G-Suite/O365 , wireless networks , and network security . Assist in maintaining IT asset and software inventory. Perform Active Directory user administration , password resets, and unlocks. Install, maintain, and upgrade hardware, software, and server infrastructure . Conduct data backup operations and ensure system availability with minimal downtime. Handle helpdesk and ticketing management . Troubleshoot and maintain external computer peripherals , including printers , switches , projectors , mobile devices , and video conferencing tools like Zoom/Teams. Configure and troubleshoot Wi-Fi , LAN , DNS , DHCP , TCP/IP , and VPN . Implement and administer endpoint security , DLP , and drive encryption . Install and configure operating systems, including Server 2008/2012R2/2018 , Windows 10, 11 and other versions Manage firewalls : Installation, configuration, VPN setup, link failover, and load balancing. Perform network cabling , routing, VLAN configuration, and security patch deployment. Collaborate with vendors for hardware and software support. Job Types: Full-time, Permanent Pay: ₹25,000.00 - ₹45,000.00 per month Benefits: Cell phone reimbursement Commuter assistance Health insurance Life insurance Provident Fund Shift: Day shift Work Days: Monday to Friday Location: Bangalore, Karnataka (Required) Willingness to travel: 75% (Required) Work Location: In person