Claims Manager- Motor Insurance

Job Title: Claims Manager- Motor Insurance

Work Location: U.S Complex, Adjacent to Jasola Apollo Metro Station, Mathura Road New Delhi-110076

About Us

Infinity Assurance

Our offerings cover whole range of Mobile Phones, Home Appliances, Consumer Electronics, AV Solutions, Classroom / Conference-room Solutions, Kitchen Appliances, IT, Office automation, Personal Gadgets etc.

Role Description

We are now building motor insurance claims administration vertical and seeking a customer-focused and detail-oriented Claims Manager to manage claims and service operations including team leadership, process creation & execution, quality control, stakeholder coordination and regulatory compliances.

This role is pivotal in Building Claims Delivery Processes with the best industry practices including but not limited to creating service network, managing clients, channel partners, claims admin teams and other stakeholders.

Ensuring a smooth, efficient and customer-centric claims journey across voice and non-voice channels for various types of Insurance Claims is the key deliverable.

Responsibilities:

Claims Oversight & Escalation Handling:

• Supervise the end-to-end processing of various types of motor claims – extended warranty, accidental damages, own damage, third-party, theft, fire, and natural calamities etc.
• Resolve escalated claims or customer issues with professionalism and speed.
• Ensure fair and accurate claim assessment through coordination with surveyors, repair networks and legal teams.

Compliance & Audit:

• Ensure full compliance with IRDAI regulations and internal claim handling protocols.
• Facilitate internal and external audits, implementing corrective actions as needed.
• Maintain transparency and documentation standards across all claims.

Reporting & Insights:

• Track and analyze operational metrics, claims trends and process gaps.
• Prepare reports on claims performance, settlement ratios, customer satisfaction etc.
• Recommend improvements based on analytics and market benchmarks.

Stakeholder Management:

• Liaise with underwriters, garages, loss assessors, customer support, and legal teams for end-to-end claim execution.
• Build strong working relationships with external partners like TPAs, surveyors, and network garages.

The ideal candidate should be in the same or similar role with In-depth knowledge of:

• Claim types:

  Partial and Total Loss due to Warranty / Extended Warranty, Accidental, Theft, Fire, Natural Calamities, including but not limited to Third-Party Liability

• Policy types:

  Comprehensive, Third-Party, Standalone Own Damage, Add-ons

• Vehicle types:

  Two-Wheeler, Four-Wheeler
• Proficiency in claim management systems (CMS), CRM tools, and Microsoft Excel.
• Strong understanding of IRDAI guidelines and insurance fraud detection & control
• Excellent people management, communication, and decision-making skills.

Important Notes & Perks:

• Attractive pay structure as per the Market Standards
• Huge career growth opportunity
• Preference will be given to candidates who can join early
• Applications may be submitted via google form as per the link: https://forms.gle/9yw4Gbi1ihBExss29

About us:

We, Infinity Assurance Solutions, Private Limited (https://www.infinityassurance.com; https://www.infyshield.com; https://www.infyvault.com ); a New Delhi-based portfolio company of Indian Angel Network, Aegis Centre for Entrepreneurship, Artha Venture Fund, and other marquee industry veterans.

We specialize in Warranty Service Administration, Extended Warranty, Accidental Damage Protection and various other service products for wide range of Mobile Phones, Home Appliances, Consumer Electronics, AV Solutions, Classroom / Conference-room Solutions, Kitchen Appliances, IT, Office automation, Personal Gadgets etc.

Incorporated in January 2014; as a debt-free, operationally profitable with positive net retained earnings, we have grown rapidly. Going forward, we are looking to grow multi-fold with newer areas of business expansion.

Our success is attributed to a very agile and technologically driven unique service delivery model, loyal long-term clients, in-house application, and lean organization structure.