City Lead Hyderabad
- Objective of the role:
- Manages Regional Operations to focus on the following benchmark pillars while they perform their assigned goals –
- Brand
- Clients
- People and Values
- Platform
- Key Responsibilities:
Operational Excellence
- Ensure high-quality property management services across all properties in the city
- Implement and maintain operational best practices and standard operating procedures
- Achieve target scores in operational audits and performance assessments
Client Satisfaction and Retention
- Maintain high levels of client satisfaction (e.g., achieve >90% satisfaction score)
- Develop and implement strategies to improve client retention rates
- Manage key client relationships and address escalated issues promptly
Financial Performance
- Meet or exceed budgeted revenue targets for the city portfolio
- Optimize operational costs without compromising service quality
Team Leadership and Development
- Lead, motivate, and develop the city operations team
- Ensure adequate staffing and skill levels across all properties
- Implement training and development programs to enhance team capabilities
Compliance and Risk Management
- Ensure compliance with all relevant local regulations and company policies
- Implement and maintain robust risk management practices across properties
- Conduct regular safety audits and implement necessary improvements
Vendor Management
- Develop and maintain strong relationships with key service vendors
- Ensure vendor compliance with service level agreements
- Optimize vendor performance and costs across the city portfolio
Business Development Support
- Provide operational insights and support for new business opportunities
- Participate in proposal development and client presentations
- Support smooth onboarding of new properties into the portfolio
Emergency Response and Business Continuity
- Develop and maintain emergency response plans for all properties
- Ensure readiness to handle crises and minimize operational disruptions
- Conduct regular emergency drills and update procedures as needed
Technology Adoption and Integration
- Drive adoption of property management technologies across the portfolio
- Ensure effective use of IT platforms like Evolution, Overview, Workday, etc.
- Identify and implement new technologies to improve operational efficiency
Stakeholder Management
- Maintain positive relationships with property owners, tenants, and local authorities
- Ensure effective communication with all stakeholders
- Represent the company in local industry forums and events
Cost Management
- Implement cost-saving initiatives across the city portfolio
- Ensure accurate budgeting and forecasting for operational expenses
- Achieve target reductions in controllable expenses
Health and Safety Management
- Ensure a safe working environment across all managed properties
- Implement and maintain health and safety management systems
- Achieve zero or minimal safety incidents target
Operational Efficiency
- Streamline operational processes to improve efficiency
- Implement lean management principles in property operations
- Achieve target productivity metrics for the operations team
These KRAs encompass the key responsibilities of a City Lead - Operations in Property Management Services. They focus on ensuring operational excellence, client and tenant satisfaction, financial performance, and overall management of the property portfolio within the city.
