Job
Description
As the City Lead in Hyderabad, your primary objective is to manage Regional Operations focusing on key benchmark pillars such as Brand, Clients, People and Values, and Platform. Your responsibilities include: - **Operational Excellence:** Ensuring high-quality property management services across all properties in the city, implementing and maintaining operational best practices and standard operating procedures, and achieving target scores in operational audits and performance assessments. - **Client Satisfaction and Retention:** Maintaining high levels of client satisfaction, developing strategies to improve client retention rates, managing key client relationships, and addressing escalated issues promptly. - **Financial Performance:** Meeting or exceeding budgeted revenue targets for the city portfolio, optimizing operational costs without compromising service quality. - **Team Leadership and Development:** Leading, motivating, and developing the city operations team, ensuring adequate staffing and skill levels across all properties, and implementing training and development programs to enhance team capabilities. - **Compliance and Risk Management:** Ensuring compliance with all relevant local regulations and company policies, implementing robust risk management practices, and conducting regular safety audits. - **Vendor Management:** Developing and maintaining strong relationships with key service vendors, ensuring vendor compliance with service level agreements, and optimizing vendor performance and costs. - **Business Development Support:** Providing operational insights and support for new business opportunities, participating in proposal development and client presentations, and supporting the smooth onboarding of new properties. - **Emergency Response and Business Continuity:** Developing and maintaining emergency response plans for all properties, ensuring readiness to handle crises, conducting regular emergency drills, and updating procedures as needed. - **Technology Adoption and Integration:** Driving adoption of property management technologies, ensuring effective use of IT platforms, and identifying and implementing new technologies to improve operational efficiency. - **Stakeholder Management:** Maintaining positive relationships with property owners, tenants, and local authorities, ensuring effective communication with all stakeholders, and representing the company in local industry forums and events. - **Cost Management:** Implementing cost-saving initiatives, accurate budgeting and forecasting for operational expenses, and achieving target reductions in controllable expenses. - **Health and Safety Management:** Ensuring a safe working environment across all managed properties, implementing health and safety management systems, and achieving zero or minimal safety incidents target. - **Operational Efficiency:** Streamlining operational processes, implementing lean management principles, and achieving target productivity metrics for the operations team. These responsibilities encompass the key duties of a City Lead - Operations in Property Management Services, focusing on operational excellence, client and tenant satisfaction, financial performance, and overall management of the property portfolio within the city.,
