City Lead

• Zippee is looking for energetic and qualified City lead to join our Dark Store Operations team in Mumbai.
• Incredible yet challenging opportunity to work with Operations team at a high-growth Quick Commerce startup to drive meaningful impact.

Key Responsibilities

1. Operations and Logistics Management

• Oversee and optimize

  all daily logistics operations, including rider performance, delivery efficiency, and service quality to ensure timely and accurate deliveries.

• Manage the supply chain

  of riders (fleet) to meet demand, ensuring optimal deployment, utilization, and routing.

• Set, monitor, and report on key performance indicators (KPIs)

  such as Cost Per Delivery (CPD), Fill Rate, Delivery Time, and Customer Satisfaction (CSAT).

• Implement process improvements

  to enhance operational efficiency and reduce costs across the city.

2. Team Management and Development

• Recruit, train, and manage

  a high-performing team of operations executives and city staff.

• Lead and motivate

  the rider fleet, managing incentives, engagement, and disciplinary processes.

• Conduct regular performance reviews

  and provide coaching to develop team members and reduce churn.

3. Strategic Planning & P&L Ownership

• Take full ownership of the city's Profit & Loss (P&L)

  , including budget planning, cost control, and revenue optimization.

• Develop and execute strategies

  for market penetration, scaling operations, and achieving aggressive growth targets within the city.

• Analyse market trends

  and competitor activity to identify opportunities for expansion and service improvement.

4. Compliance and Safety

• Ensure all city operations and the rider fleet comply with local labour laws, traffic regulations, and company safety standards.

• Manage local vendor and partner relationships

  to support operational needs (e.g., rider onboarding, local marketing).

Benefits:

• Be part of a tight-knit rocket ship passionate about empowering Ecommerce brands in the quick commerce era.
• Annual company retreat.
• Growth Opportunities