Job Title: City Lead Bangalore & Hyderabad
Division:
Grade: Senior Management
Job brief
We are looking for a City Lead for one of our prestigious key Clients in India to create long-term, trusting relationships with our customers and lead the operations for Bangalore and Hyderabad. The City Lead role is to oversee a portfolio of assigned customers, develop new business from existing clients, and actively seek new sales opportunities in and around the assigned account.
What does a City Lead do?
City Lead responsibilities include developing strong relationships with customers, connecting with key business executives and stakeholders, and preparing reports. Account Lead also answers client queries and identifies new business opportunities among existing customers. In this role, you will liaise with cross-functional internal teams to improve the entire customer experience. This position requires occasional travel.
Responsibilities
- Serve as the lead point of contact for all customer account management matters
- Build and maintain strong, long-lasting client relationships
- Negotiate contracts and close agreements to maximize profits
- Develop trusted advisor relationships with key accounts, customer stakeholders, and executives
- Ensure the timely and successful delivery of our services according to customer needs and objectives
- Communicate the progress of monthly/quarterly initiatives to internal and external stakeholders
- Identify areas of improvement to meet the KPIs targets
- Prepare weekly/fortnightly/ monthly reports on account status
- Collaborate with team to achieve the targets
- Assist with challenging client requests or issue escalations as needed.
- Closely work with HO to update on all the developments
Requirements and skills
- Proven work experience as an Account Lead, Key Account Manager, or relevant role
- Demonstrable ability to communicate, present, and influence key stakeholders at all levels of an organization, including executives
- Experience in FM will be an added advantage
- Experience delivering client-focused solutions to customer needs
- Proven ability to juggle multiple account management projects at a time, while maintaining sharp attention to detail
- Excellent listening, negotiation, and presentation abilities
- Strong verbal and written communication skills
- Degree in Business Administration, MBA/ PG, etc.
Respect for Diversity
- Works effectively with people from all backgrounds and treats all people equally with dignity and respect.
- Shows respect and understanding of diverse points of view and demonstrates knowledge in daily work and decision-making.
- Examines own biases and behaviours to avoid stereotypical responses and does not discriminate against any individual or group.
- Encourages others to evaluate systems, processes & behaviour to ensure respect for diversity is demonstrated.
Working with Others
- Demonstrates balance between directness and diplomacy in negotiations. Manages conflict and works towards mutual solutions.
- Establishes ownership for relevant activities from the outset.
- Develops a wide network, including senior-level contacts, to facilitate activities and further their own knowledge.
- Proactively liaises with other divisions, partners & third parties.
Managing Resources
- Identifies targets for team activities and manages progress against objectives. Plans and manages activity spending accurately against budget.
- Takes responsibility for team activity and finds solutions to setbacks in a timely and professional manner.
- Effectively motivates team e.g. by recognizing and promoting team and individual contribution among other things.
- Recognizes strengths and weaknesses in others, structuring teams based on this knowledge.
- Drives forward results of others.
- Takes ownership of the team well-being
Decision Making
- Considers the relevant justifications for a particular course of action. Takes context into consideration when making decisions.
- Makes effective decisions when acting on behalf of a senior colleague, seeking advice where appropriate
- Bases actions and approaches on the root cause of an issue, rather than the symptoms
Accountability
- Takes ownership of assigned tasks, and honors deadlines.
- Ensures timely delivery of outputs within defined cost and quality standard parameters.
- Takes responsibility for own shortcomings and compliances.
- Supports subordinates, provides oversight, and takes responsibility for all delegated assignments.
Leadership and Development
- Offers sound guidance and direction on complex and critical issues.
- Provides constructive feedback to team members and colleagues with confidence and sensitivity.
- Reinforces vision throughout the organization, e.g., by acting accordingly inter alia.
