Job
Description
Reporting To: Facility Head / Regional Operations Manager / Client Representative Experience Required: 712 years in Integrated Facilities Management (preferably in IT Parks or Corporate Real Estate) Job Summary: The Operations Manager will be responsible for end-to-end facility operations covering technical (MEP) and soft services across IT park premises. The role demands strategic planning, team and vendor management, SLA/KPI monitoring, and ensuring seamless, complaint-free operations tailored to the fast-paced IT/ITES environment. Key Responsibilities: 1. Technical Services Oversight: Manage 24x7 operations of HVAC, Electrical, DG sets, UPS, Transformers, STP/WTP, and fire detection/suppression systems. Ensure uptime and performance of business-critical infrastructure (NOC/Data Center support if applicable). Plan and execute preventive and breakdown maintenance schedules in coordination with OEM/AMC vendors. Monitor and optimize energy and utility consumption; implement energy conservation initiatives. Coordinate for BMS monitoring and ensure alerts are actioned promptly. 2. Soft Services Supervision: Oversee housekeeping, pest control, landscaping, waste management, and faade cleaning services. Maintain high standards of cleanliness and hygiene aligned with IT clients' expectations. Handle escalations and drive service quality improvements through regular audits. 3. People Management: Lead a team of shift engineers, technical staff, housekeeping supervisors, and other operations personnel. Conduct periodic training, performance reviews, and motivation programs to maintain service excellence. Ensure effective deployment and shift scheduling with manpower optimization. 4. Stakeholder & Client Engagement: Act as the single point of contact (SPOC) for client operations-related matters. Participate in governance meetings (KPI/MBR reviews) and submit compliance reports. Address client escalations promptly and ensure proactive issue resolution. 5. Vendor & Contract Management: Manage vendor SLAs, AMC schedules, renewals, and performance evaluations. Ensure adherence to procurement protocols and vendor onboarding policies. Drive digital documentation, ticketing systems (e.g., Corrigo), and work order closures. 6. Compliance & Safety: Ensure 100% statutory compliance (fire NOCs, DG stack testing, lift inspections, etc.). Implement EHS practices, risk assessments, toolbox talks, and LOTO protocols. Drive safety culture across operations with regular mock drills and safety audits. 7. Budgeting & Reporting: Assist in preparation and control of OPEX budgets. Track expenses, utility consumption, and operational efficiency metrics. Submit MIS, incident reports, asset health reports, and client dashboards on time. Skills & Competencies: Sound knowledge of MEP systems in IT infrastructure. Strong leadership, vendor management, and team handling capabilities. Excellent communication and client-facing skills. Proficiency in MS Office tools and CAFM/BMS platforms. Awareness of ISO, OHSAS, and Green Building (IGBC/LEED) norms preferred. Qualifications: B.E./Diploma in Electrical or Mechanical Engineering. Certification in Facility/Property Management (e.g., IFMA, RICS, FMP) is advantageous. Minimum 7+ years of experience in operations/facilities management in IT Parks or Corporate campuses.
