Overview: New Trends Commerce Private Limited New Trends Commerce Private Limited (“New Trends Commerce”) is a Poddar Group entity with investment from Amazon. New Trends commerce provides seller acquisition and seller onboarding services to Amazon. We focus on Tier-II markets, identify potential sellers across categories like Apparels, fashion jewellery, fashion accessories, home improvement, home & living, home & kitchen and beauty categories to start with. New Trends commerce sets high expectations for its employees and expects them to deliver results. The company prioritizes customer satisfaction above all else and employees are encouraged to take ownership of their work and make decisions. Data-driven decision-making is the key driver, and we rely heavily on data to inform its decisions. The company also places a high value on learning and development. Position Description: Business Analyst Location: Bangalore, India Role: Business Analyst Are you customer obsessed, flexible, smart and analytical, strategic yet execution focused and passionate about e-commerce? Are you an experienced, entrepreneurial leader with a strong work ethic? If yes, this opportunity will appeal to you. New Trends Commerce Private Limited is looking for a Business Analyst. We are looking for customer obsessed, data driven entrepreneurs to join our growing team. Solve some of the hardest problems for our customers. If you want to operate at start up speed, solve some of the hardest problems and build a service which customers love, New Trends Commerce might just be the place for you. The Business Analyst is responsible for driving deep insights about e-commerce business areas and driving continuous improvement using the analysis. The person should have a detailed understanding of a business requirement or the ability to quickly get to the root cause of a particular business issue, and draft solutions to meet requirements or resolve the root problems. Some of the key result areas include, but not limited to: Work independently with business managers and stakeholders to understand business issues and recommend solutions to ensure business questions are properly answered Understand trends related to New Trends business and recommend strategies to stakeholders to help drive business growth. Reporting of key insight trends, using statistical rigor to simplify and inform the larger team of noteworthy story lines. Respond & manage high priority requests from senior business leaders, with urgency. Identify, develop, manage, and execute analyses to uncover areas of opportunity and present written business recommendations that will help shape the direction of the business. Own the design, development, and maintenance of ongoing metrics, reports, analyses, dashboards, etc. to drive key business decisions. Ensure data accuracy by validating data for new and existing tools. Learn and understand a broad range of New Org’s data resources and know how, when, and which to use and which not to use. Scale data processes and reports; write queries that clients can update themselves; lead work with data engineering for full-scale automation When needed, pull data from multiple similar sources to triangulate on fidelity Actively manage the timeline and deliverables of projects, focusing on interactions within the team and solve ambiguous analyses with less well defined input to have desired output . Drive to the heart of the problem and identify root causes The ideal candidate actively seeks to understand New Org’s core business values and initiatives, and translates those into everyday practices. Basic Qualifications Bachelor's degree required, MBA is preferred 3 to 6 years years of work experience with at least 2 years in client facing roles. Proficiency in data mining tools like SQL ,SAS, SPSS etc Outstanding analytical, problem solving, and organizational skills Must be detail-oriented with a demonstrated ability to self-motivate and follow through on issues Experience in a highly analytical, results-oriented environment with cross functional interactions. Strong analytical, mediation and problem resolution skills. Excellent written and oral communication skills. Attention to detail and capability to work on multiple projects in parallel Preferred Qualifications Experience with statistical analysis, regression modeling and forecasting, time series analysis, data mining, financial analysis, dynamic pricing, demand modeling, game theory and customer/product segmentation Experience with e-commerce, retail or marketing analytics would be an advantage. Experience in designing and implementing custom reporting systems using automation tools Team management experience would be preferred. New Trends Commerce is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. We welcome applications from all members of society irrespective of age, sex, disability, sexual orientation, race, religion or belief. Show more Show less
Organization Overview New Trends Commerce Private Limited (“New Trends Commerce”) is a Poddar Group entity with investment from Amazon . New Trends commerce provides seller acquisition and seller onboarding services to Amazon. We focus on Tier-II markets, identify potential sellers across categories like Apparels, fashion jewellery, fashion accessories, home improvement, home & living, home & kitchen and beauty categories to start with. New Trends commerce sets high expectations for its employees and expects them to deliver results. The company prioritizes customer satisfaction above all else and employees are encouraged to take ownership of their work and make decisions. Data-driven decision-making is the key driver, and we rely heavily on data to inform its decisions. The company also places a high value on learning and development. Position Description: City Manager, Location: Surat Role overview Are you customer obsessed, relentlessly focused on achieving high standards, street-smart and analytical, strategic yet execution focused, hungry and passionate about e-commerce, an experienced and entrepreneurial leader with a strong work ethic? If yes, this opportunity will appeal to you. As a Sales City Manager with New trends commerce, you will have the exciting opportunity to help shape and deliver on a strategy for small and medium scale businesses in India. You will lead a local team of sales and service representatives engaging retailers/sellers at all points of their life cycle. You and your team will have to identify and recruit retailers/sellers that deliver competitive pricing and broad product selection on the platform, train sellers on online business systems helping them integrate with our product platform, provide support to lift seller capabilities and analyze seller performance metrics to help them become successful on the online platforms. Since the organization is in its early stage, the role provides a unique opportunity to develop the foundational processes and workflow machinery of the sales force which will serve as the basis to grow the organization. The ideal candidate will have leadership experience preferably in managing sales organizations, ability to work in an environment with minimal supervision, problem solving skills and capability to influence multiple external and internal stakeholders. The candidate should be comfortable interfacing with technology systems and be able to analyze data and gather actionable conclusions. Operating in a rapidly changing environment will require the candidate to be comfortable dealing with ambiguous, new and challenging situations. Summary of Responsibilities ➢ Understand products and services offered by online businesses and be able to articulate its functions and benefits to external audiences. ➢ Hire, train and manage a team of sales and service representatives in designated area or city. ➢ Implement standard operating processes to scale the working of the organization. ➢ Help define the seller base and industry verticals we target for various business services using local knowledge. ➢ Identify valuable sellers and selection for online business services. Job Description City Manager ➢ Lead the team to acquire retailers with valuable selection and establish long-term partnerships. ➢ Interface with internal teams to identify seller integration needs and deploy resources to lift these seller capabilities to work on online systems. ➢ Analyse data to help sellers become successful on online platforms Kindly note: This position is based out of Surat, India and will require travel to retailer locations within the city. This position follows a six-day workweek. Basic Qualifications ➢ More than 8+ years of experience in sales and leadership roles of large teams. ➢ Experience in a highly analytical, results-oriented environment with external customer interaction. ➢ Proven analytical skills and demonstrated ability to manage the business "by the numbers". Must be metrics-driven. ➢ Excellent written and oral communication skills and the ability to express thoughts logically and succinctly. ➢ Experience working with SME retailers is an advantage. ➢ Experience with e-commerce, retail, advertising, or media would be an advantage ➢ Deep understanding of the retail and wholesale landscape in India with prior interactions with sellers and distributors is desirable. ➢ Experience selling nascent (embryonic/start-up) products/services into new markets is desired. ➢ Experience in defining new processes is desirable. ➢ Entrepreneurial drive and demonstrated ability to achieve stretch goals in an innovative and fast-paced environment. ➢ Fluency in English and local language is important along with awareness of local retail landscape. Preferred qualifications and skills ➢ Bachelor's degree required, MBA is preferred ➢ Demonstrated intense customer focus ➢ Strong team player acts like an owner, and ultimately focused on delivering results with high standards. ➢ Consistent effort, intense commitment, perseverance and willingness to go above and beyond when needed. ➢ Demonstrated highest level of integrity, intellectual honesty, and strong work ethic. ➢ Sharp, analytical, and thoughtful. Has sound judgment and ability solve on the spot. ➢ Proven ability to successfully thrive in an ambiguous environment and changing market conditions. Disclaimer: New Trends Commerce are equal opportunities employers. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. We welcome applications from all members of society irrespective of age, sex, disability, sexual orientation, race, religion or belief. Show more Show less
Organization Overview New Trends Commerce Private Limited (“New Trends Commerce”) is a Poddar Group entity with investment from Amazon. New Trends commerce provides seller acquisition and seller onboarding services to Amazon. We focus on Tier-II markets, identify potential sellers across categories like Apparels, fashion jewellery, fashion accessories, home improvement, home & living, home & kitchen and beauty categories to start with. New Trends commerce sets high expectations for its employees and expects them to deliver results. The company prioritizes customer satisfaction above all else and employees are encouraged to take ownership of their work and make decisions. Data-driven decision-making is the key driver, and we rely heavily on data to inform its decisions. The company also places a high value on learning and development. Position Description: Sales Assistant (FOS) LOCATION Surat, India Role overview: Are you customer obsessed, relentlessly focused on achieving high standards, street-smart and analytical, strategic yet execution focused, hungry and passionate about e-commerce, an experienced and entrepreneurial leader with a strong work ethic? If yes, this opportunity will appeal to you. As a Sales Assistant (FOS) with New trends commerce you will be responsible for assisting sellers in providing product related information in the prescribed format which would then be uploaded on the online website along with product images and thereby enable sellers to list their products on the online platform. You will be reporting into the local City Manager but working under guidance, instruction & direction of the local Services Specialist. This role is a great opportunity to be part of a new entrepreneurial team solving challenging problems in the e-commerce space. The ideal candidate will have ability to work in an environment with minimal supervision, deliver results under time constraints, execute repeatable processes and have good English language skills. Operating in a rapidly changing environment will require the candidate to be comfortable dealing with ambiguous, new and challenging situations. The role will require local travel. Summary of Responsibilities ➢ Understand products and services offered by online businesses services and be able to articulate its functions and benefits to external audiences. ➢ Help define the seller base and industry verticals we target for various services using local knowledge. ➢ Identify valuable sellers and selection for online services. ➢ Acquire retailers with valuable selection and establish long-term partnerships. ➢ Own and manage integration of portfolio of sellers and help them become self-reliant through basic training. ➢ Track and monitor performance and sales of key partners to manage their performance. This position is based out of Surat, India and will require travel to retailer locations within city. Basic Qualifications ➢ More than 4+ years of experience in sales ➢ Bachelor's degree required, MBA is preferred Job Description Sales Assistant (FOS) ➢ Passion for e-commerce is required. ➢ Experience in an analytical, results-oriented environment with external customer interaction. ➢ Proven ability to manage the business "by the numbers". Must be metrics-driven. ➢ Excellent written and oral communication and presentation skills and the ability to express thoughts logically and succinctly. ➢ Experience working with SME retailers is an advantage. ➢ Experience with e-commerce, retail, advertising, or media would be an advantage. ➢ Deep understanding of the retail and wholesale landscape in India with prior interactions with sellers and distributors is desirable. ➢ Experience selling nascent (embryonic/start-up) products/services into new markets is desired. ➢ Entrepreneurial drive and demonstrated ability to achieve stretch goals in an innovative and fast-paced environment. Disclaimer: Clicktech and New Trends Commerce are equal opportunities employers. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. We welcome applications from all members of society irrespective of age, sex, disability, sexual orientation, race, religion or belief. Show more Show less
Overview: New Trends Commerce Private Limited (“New Trends Commerce”) is a Poddar Group entity with investment from Amazon . New Trends commerce provides seller acquisition and seller onboarding services to Amazon. We focus on Tier-II markets, identify potential sellers across categories like Apparels, fashion jewellery, fashion accessories, home improvement, home & living, home & kitchen and beauty categories to start with. New Trends commerce sets high expectations for its employees and expects them to deliver results. The company prioritizes customer satisfaction above all else and employees are encouraged to take ownership of their work and make decisions. Data-driven decision-making is the key driver, and we rely heavily on data to inform its decisions. The company also places a high value on learning and development. About Role: As Regional Manager for Bazaar, you will be responsible for driving daily field execution, ensuring seller onboarding, catalog readiness, pricing compliance, and order fulfillment. You will lead city leads and their teams across multiple locations, own seller-level outcomes in the first 60 days post-onboarding, and optimize performance based on marketplace dynamics. Key Responsibilities Own Regional Outcomes : Take full ownership of seller onboarding, product listing activation, and early-stage success across all cities in your region. Ensure alignment with Bazaar’s business goals and lead consistent execution in the region. Lead & Scale Field Operations : Build and manage a team of City Leads and Field Officers, focusing on recruitment, training, and motivation. Foster a culture of collaboration and results-driven performance, while resolving conflicts and maintaining team engagement. Deliver Core KPIs : Onboard high-potential sellers within targeted categories and price ranges. Ensure that sellers meet success milestones, such as achieving initial orders on marketplace and meeting key performance metrics. Ensure strict adherence to SOPs and maintain process compliance. Proactive Problem-Solving : Identify bottlenecks or challenges faced by sellers and field teams. Collaborate with operations, Delivery, 3-party vendors and internal teams to implement timely and effective solutions. Bias for Action & Long-Term Vision : Quickly build scalable processes that enable field team to execute their tasks, ensure consistent seller success and long-term retention. Data-Driven Decision Making: Use dashboards and field reports to track potential seller pipeline, lead conversion, onboarding status, and early sales. Identify trends and intervene early to safeguard regional achievement and seller success. Cross-Functional Collaboration : Represent regional insights and challenges in central forums. Build strong relationships with key stakeholders in operations, support functions like logistics and 3P vendors to drive alignment, address issues, to unblock team and improve outcomes for sellers. Required Qualifications 6–10 years of experience in sales, operations, or field leadership roles. At least 3 years of experience managing large, distributed teams. Willingness to travel extensively within the region. Key Competencies Ownership & Accountability : Takes full responsibility for regional outcomes and drives results end-to-end. People Leadership : Builds and leads motivated, high-performing field teams. Bias for Action : Acts swiftly and decisively, resolving issues promptly to unblock field team sellers. Invent & Simplify : Continuously improves processes and introduces scalable solutions to improve execution speed and efficiency both for team and sellers. Technical Skills : Proficient in advanced Excel, dashboards, CRMs, and reporting tools for data-driven decision-making. ted team. Show more Show less
Company Overview New Trends Commerce Private Limited (“New Trends Commerce”) is a joint venture between Clicktech Enterprises Private Limited (“Poddar Group Entity”) and Haverl LLC (“Amazon Group Entity”). New Trends commerce provides seller acquisition and seller onboarding services to Amazon. We focus on Tier-II markets, identify potential sellers across categories like Apparels, fashion jewellery, fashion accessories, home improvement, home & living, home & kitchen and beauty categories to start with. New Trends commerce sets high expectations for its employees and expects them to deliver results. The company prioritizes customer satisfaction above all else and employees are encouraged to take ownership of their work and make decisions. Data-driven decision-making is the key driver, and we rely heavily on data to inform its decisions. The company also places a high value on learning and development. Role Overview Provide onboarding support to Indian sellers interested in selling globally by guiding them through the registration, documentation, and product listing processes. Provide ongoing support to drive seller success and ensure smooth operations across international marketplaces. Role & responsibilities Call sellers based in India from the given leads and help them complete their registration to start selling on international marketplaces. Assist sellers with registration, documentation, and compliance for marketplaces across different fulfilment channels. Guide sellers in listing their products on the marketplace as per platform guidelines and ensure their catalogues are complete and ready for launch. Drive seller success through deals, advertising, and proactive issue resolution. Collaborate with cross-functional teams (logistics, support, advertising) to ensure seamless seller operations. Proactively support and coordinate solutions whenever a seller is blocked or facing operational hurdles. Identify, track, and drive key business metrics that directly impact seller onboarding, seller success and seller efficiency. Ensure strict adherence to compliance, operational, and quality standards across all seller onboarding. Provide post-onboarding account management support to drive Gross Merchandise Sales (GMS) growth. Location: Noida Preferred candidate profile 1 to 3 years of experience in cross-border trade, e-commerce seller onboarding, or account management. Should be comfortable with making frequent calls to a high number of sellers daily and conducting regular follow-ups. Strong communication and convincing skills Strong interpersonal and relationship management skills with external partners. Proficiency in tools such as Excel, Google Sheets, CRM platforms, and dashboards. Knowledge of cross-border trade processes, international shipping, and Amazon Global Selling programs is a Plus. Experience in managing seller performance, advertising, or deal participation is a plus. Please note that this is a work-from-office role and a six-day work week. Disclaimer: Clicktech and New Trends Commerce are equal opportunities employers. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. We welcome applications from all members of society irrespective of age, sex, disability, sexual orientation, race, religion or belief. Show more Show less
Organization Overview New Trends Commerce Private Limited (“New Trends Commerce”) is a Poddar Group entity with investment from Amazon. New Trends commerce provides seller acquisition and seller onboarding services to Amazon. We focus on Tier-II markets, identify potential sellers across categories like Apparels, fashion jewellery, fashion accessories, home improvement, home & living, home & kitchen and beauty categories to start with. New Trends commerce sets high expectations for its employees and expects them to deliver results. The company prioritizes customer satisfaction above all else and employees are encouraged to take ownership of their work and make decisions. Data-driven decision-making is the key driver, and we rely heavily on data to inform its decisions. The company also places a high value on learning and development. Position Description: Sales Assistant (FOS) LOCATION Surat, India Role overview: Are you customer obsessed, relentlessly focused on achieving high standards, street-smart and analytical, strategic yet execution focused, hungry and passionate about e-commerce, an experienced and entrepreneurial leader with a strong work ethic? If yes, this opportunity will appeal to you. As a Sales Assistant (FOS) with New trends commerce you will be responsible for assisting sellers in providing product related information in the prescribed format which would then be uploaded on the online website along with product images and thereby enable sellers to list their products on the online platform. You will be reporting into the local City Manager but working under guidance, instruction & direction of the local Services Specialist. This role is a great opportunity to be part of a new entrepreneurial team solving challenging problems in the e-commerce space. The ideal candidate will have ability to work in an environment with minimal supervision, deliver results under time constraints, execute repeatable processes and have good English language skills. Operating in a rapidly changing environment will require the candidate to be comfortable dealing with ambiguous, new and challenging situations. The role will require local travel. Summary of Responsibilities ➢ Understand products and services offered by online businesses services and be able to articulate its functions and benefits to external audiences. ➢ Help define the seller base and industry verticals we target for various services using local knowledge. ➢ Identify valuable sellers and selection for online services. ➢ Acquire retailers with valuable selection and establish long-term partnerships. ➢ Own and manage integration of portfolio of sellers and help them become self-reliant through basic training. ➢ Track and monitor performance and sales of key partners to manage their performance. This position is based out of Surat, India and will require travel to retailer locations within city. Basic Qualifications ➢ More than 4+ years of experience in sales ➢ Bachelor's degree required, MBA is preferred Job Description Sales Assistant (FOS) ➢ Passion for e-commerce is required. ➢ Experience in an analytical, results-oriented environment with external customer interaction. ➢ Proven ability to manage the business "by the numbers". Must be metrics-driven. ➢ Excellent written and oral communication and presentation skills and the ability to express thoughts logically and succinctly. ➢ Experience working with SME retailers is an advantage. ➢ Experience with e-commerce, retail, advertising, or media would be an advantage. ➢ Deep understanding of the retail and wholesale landscape in India with prior interactions with sellers and distributors is desirable. ➢ Experience selling nascent (embryonic/start-up) products/services into new markets is desired. ➢ Entrepreneurial drive and demonstrated ability to achieve stretch goals in an innovative and fast-paced environment. Disclaimer: Clicktech and New Trends Commerce are equal opportunities employers. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. We welcome applications from all members of society irrespective of age, sex, disability, sexual orientation, race, religion or belief.
Overview: New Trends Commerce Private Limited New Trends Commerce Private Limited (“New Trends Commerce”) is a Poddar Group entity with investment from Amazon. New Trends commerce provides seller acquisition and seller onboarding services to Amazon. We focus on Tier-II markets, identify potential sellers across categories like Apparels, fashion jewellery, fashion accessories, home improvement, home & living, home & kitchen and beauty categories to start with. New Trends commerce sets high expectations for its employees and expects them to deliver results. The company prioritizes customer satisfaction above all else and employees are encouraged to take ownership of their work and make decisions. Data-driven decision-making is the key driver, and we rely heavily on data to inform its decisions. The company also places a high value on learning and development. Position Description: Business Analyst Location: Bangalore, India Role: Business Analyst Are you customer obsessed, flexible, smart and analytical, strategic yet execution focused and passionate about e-commerce? Are you an experienced, entrepreneurial leader with a strong work ethic? If yes, this opportunity will appeal to you. New Trends Commerce Private Limited is looking for a Business Analyst. We are looking for customer obsessed, data driven entrepreneurs to join our growing team. Solve some of the hardest problems for our customers. If you want to operate at start up speed, solve some of the hardest problems and build a service which customers love, New Trends Commerce might just be the place for you. The Business Analyst is responsible for driving deep insights about e-commerce business areas and driving continuous improvement using the analysis. The person should have a detailed understanding of a business requirement or the ability to quickly get to the root cause of a particular business issue, and draft solutions to meet requirements or resolve the root problems. Some of the key result areas include, but not limited to: Work independently with business managers and stakeholders to understand business issues and recommend solutions to ensure business questions are properly answered Understand trends related to New Trends business and recommend strategies to stakeholders to help drive business growth. Reporting of key insight trends, using statistical rigor to simplify and inform the larger team of noteworthy story lines. Respond & manage high priority requests from senior business leaders, with urgency. Identify, develop, manage, and execute analyses to uncover areas of opportunity and present written business recommendations that will help shape the direction of the business. Own the design, development, and maintenance of ongoing metrics, reports, analyses, dashboards, etc. to drive key business decisions. Ensure data accuracy by validating data for new and existing tools. Learn and understand a broad range of New Org’s data resources and know how, when, and which to use and which not to use. Scale data processes and reports; write queries that clients can update themselves; lead work with data engineering for full-scale automation When needed, pull data from multiple similar sources to triangulate on fidelity Actively manage the timeline and deliverables of projects, focusing on interactions within the team and solve ambiguous analyses with less well defined input to have desired output . Drive to the heart of the problem and identify root causes The ideal candidate actively seeks to understand New Org’s core business values and initiatives, and translates those into everyday practices. Basic Qualifications Bachelor's degree required, MBA is preferred 3 to 6 years years of work experience with at least 2 years in client facing roles. Proficiency in data mining tools like SQL ,SAS, SPSS etc Outstanding analytical, problem solving, and organizational skills Must be detail-oriented with a demonstrated ability to self-motivate and follow through on issues Experience in a highly analytical, results-oriented environment with cross functional interactions. Strong analytical, mediation and problem resolution skills. Excellent written and oral communication skills. Attention to detail and capability to work on multiple projects in parallel Preferred Qualifications Experience with statistical analysis, regression modeling and forecasting, time series analysis, data mining, financial analysis, dynamic pricing, demand modeling, game theory and customer/product segmentation Experience with e-commerce, retail or marketing analytics would be an advantage. Experience in designing and implementing custom reporting systems using automation tools Team management experience would be preferred. New Trends Commerce is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. We welcome applications from all members of society irrespective of age, sex, disability, sexual orientation, race, religion or belief.
Job Description – City Lead (Selection Onboarding Program) Employment Type: Full-time (Six Days Workweek) Reports to: Business Lead/Program Manager Role Summary The City Lead will manage and guide a team of Selection Onboarding Executives responsible for identifying and onboarding sellers for Amazon.in in assigned product categories. This role involves planning daily market activities, monitoring performance, ensuring targets are met, and providing on-ground support to the team. The City Lead will also act as the main point of contact for local operations and coordinate with regional leadership. Key Responsibilities • Lead a team of 10-12 feet-on-street executives (Selection Onboarding executives) spread across multiple cities to achieve Seller and Selection onboarding, Seller Success and Gross Merchandise Sales (GMS) goals for the assigned geography (1-3 states) • Plan and assign market routes and seller targeting for the frontline team • Ensure the team identifies the right products (selection) in given categories and brings sellers who can sell them onto the marketplace • Track and review daily, weekly, and monthly Seller & Selection onboarding, Seller Success & GMS performance at FOS level • Provide guidance and unblock FOS on the onboarding processes, catalogue creation, and Seller handholding • Conduct regular market visits with FOS to monitor quality of onboarding and coach them on field practices • Resolve seller escalations and ensure smooth post-launch support • Coordinate with the stakeholders for training, policy updates, and process improvements • Own career growth and performance management for the assigned team Experience & Skills Required • Minimum 4 years of experience in sales or field operations, with at least 2 year in a team lead or people manager role. • Strong people management skills. • Should be comfortable working with data and proficient in basic to intermediate Excel functions. • Good knowledge of the local market and seller landscape. • Excellent communication, problem-solving, and convincing skills. • Ability to work under pressure and meet targets. • Experience with online selling platforms is preferred but not mandatory.